per month Visit Site
per month Visit Site
per month Visit Site
per month Visit Site
per month Visit Site
per month Visit Site
per month Visit Site
Platforms NA NA NA NA NA NA NA
Use via computer
Use via cellphaones
Use via phones
Minutes per Line Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited
Money Back Guarantee 30 Days 30 Days 30 Days 30 Days 30 Days 30 Days 30 Days
Min. Contract Length No Contracts No Contracts No Contracts No Contracts No Contracts No Contracts No Contracts
Customer Service Hours 24/7 24/7 24/7 24/7 24/7 24/7 24/7
Call Hold
Call Forwarding
Call Logs
Call Transfer
Call Waiting
Answering Rules
Dial-by-name Directory
Local Number Portability
Music on Hold
Automatic Callback
Virtual Receptionist
Call Blocking
Call Conferencing
Multiple Devices
Online Backup & Storage
Priority Alert
Push to Talk
Seven Digit Dialing
Unified Inbox
Outbound Call Control
Outlook Integration
Remote Office
Video on Hold
Virtual Extensions
Call Recording (on Demand)
Group Intercom
Call Queuing (ACD)
Call Groups
Switchboard Software
Internet Fax
Toll Free Number
Virtual Mailbox
Professional Greeting
IOS App Support
Android App Support
Salesforce Integration
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Tips & Guides

What is VoIP Service?

You’ve read the intro and you’ve seen the chart, but you may still have questions about understanding VoIP phone service. Here is a brief overview:

Voice over Internet Protocol, voice-over-IP, or simply VoIP, is a form of internet telephony technology that manages the delivery of voice communications over the internet or intranet. Voice-over-IP technology converts voice to digital data and then transmits it in discrete packets over the Internet, as opposed to using traditional circuit-committed protocols, as is the case with public switched telephone network (PSTN) service. One of the most recognized benefits of VoIP and IP telephony is the ability to reduce (or eliminate) the costly toll charges billed by the local phone company.

VoIP Comparison

There are many aspects to take into consideration when selecting your VOIP provider. Ask yourself the following questions to help you sort through the different VoIP phone service providers and find the right provider for your business.

How much are you willing to pay?

Like any product, VoIP services are available at a wide range of price points from many different VOIP providers. One service may appear much less expensive but not hold up when you consider the features or coverage it offers compared to an alternative product from another of the VoIP phone service providers.

How many people will be using your VoIP service?

When you move away from a setup that involves a dial pad and landline phones, you may need to invest in new equipment that will work properly with VoIP providers. At the same time, VoIP services become more expensive as you add more users. It’s also important to note that VoIP phone services offer so many features beyond a virtual phone number that can make it easier to scale a company, such as a toll-free VoIP number, virtual phone extension capabilities, and call center software. Read through the list of features offered by several VoIP service providers before deciding which one to give your business.

Which features do you need?

Forget the dial pad and landline phones of bygone days. A good VoIP service should offer not just a virtual phone number but also features that can improve the professional appearance of your company, such as a phone extension directory or interactive intelligence. Call tracking metrics is a valuable tool for marketing, but the level of call tracking metrics offered may vary between the different VoIP service providers. To determine what features you need, first, identify what your business is aiming to get out of its VoIP service, and then which tools it will need beyond a virtual phone number. That’s where a VoIP comparison of the different phone providers, like the one we have assembled above, will really come in handy.

Comparing VoIP Providers

As we mentioned at the beginning of this page, there’s a lot to take into consideration when it comes to comparing VoIP phone providers. We already touched on a few of the things to think about when doing a VoIP comparison, but here’s another way you can look at our chart of VoIP providers to help you make your decision.

Instead of focusing on what each of the VoIP providers offers, meaning the green checkmarks in the table above, turn your attention to the grey X’s that indicate a feature is not included by those phone providers. This can help you quickly identify what may be deal breakers for you, and that can help you quickly narrow the field of VOIP service providers you’re considering.

For example, the second row displays the feature “Use via computer.” That means that a given VoIP service will be compatible with a computer setup, as opposed to mobile. Almost all of the VoIP providers in the VoIP comparison have a green checkmark, but one does not; Grasshopper has a grey X. If you need to be able to use your VoIP service on a laptop or desktop, then Grasshopper is not for you and can be ruled out.

Repeat the process to eliminate other services that will not work for you. As soon as you’ve identified all of the features that you absolutely need and have ruled out the VoIP service providers that do not offer them, you can get down to price comparisons, contract length, and other terms between the remaining services that are important to you. In the end, you should have identified the right VoIP service provider for your needs.

As always, we are happy to offer our insights if you have any questions or need help in your decision. Simply contact us to request a free, no-pitch consultation. We look forward to helping you find out which of the VoIP providers is right for you!

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