Using VoIP to Prevent Downtime in Your Company
Voice Over Internet Protocol is a lifesaver for businesses in more ways than just being a way to escape expensive phone companies. While many companies move to VoIP to get away from excessive landline fees and cell phone bills, it can prevent other major financial losses.
With downtime being anathema for any type of business, you’re still playing risk with it happening if sticking to analog phone systems. That’s because you’re dealing with physical equipment you have to maintain on a consistent basis.
If a disaster occurred, those old landline phones could end up destroyed. When you keep phone records in an on-site server or ancient file cabinet, those could also become decimated and lost forever.
In many cases, you’ll discover downtime doesn’t just come from disasters. Other situations could arise that waste time unnecessarily.
Fortunately, you’ll find numerous ways for VoIP to prevent downtime so you can keep things running optimally for better ROI.
Dealing with Power Outages
Did you know that VoIP still keeps running, even if you have a power outage? Since hosted VoIP systems run internally through an Internet line, it’s always accessible in another location with Internet.
Nevertheless, you may want to invest in UPS (Uninterruptible Power Sources) to keep your on-site Internet running in the event a power outage occurs.
Still, if you relocate quickly to another location, you’ll have your phone systems entirely intact online, including phone data on customers.
Preventing Mistakes Made By Employees
Over-complicating your phone systems can lead to potential downtime as well, possibly through human mistakes. Even if you’ve trained your employees to deal with physical phone systems, they could do something wrong that leads to lost data in a second.
There could even be employees doing something deliberate due to dissatisfaction on the job. Downtime in these scenarios could become just as severe as coming from nature.
VoIP amends this because it’s so easy to use. Employees won’t get confused using it so they won’t make major errors. Call data is instantly retrievable on a call agent’s computer screen so they don’t have to search for information.
Most importantly, your staff doesn’t have to deal with cumbersome phone equipment. VoIP providers offer wireless headsets so employees can move around and do other tasks while taking phone calls.
Since VoIP is always on, your phone system is impossible to destroy from internal sabotage.
No Need for In-Person Meetings with Employees
Meetings are always a drain on time, especially if they aren’t productive. But if your team starts working on critical business projects, meetings become necessary. So what happens if you don’t have time to meet in person?
VoIP can fix this as well thanks to creating extensions and conferencing ability. Most VoIP providers let you create extensions within your office, or on mobile devices. This means you can reach individual employees immediately if you need to confer on project ideas. Now you can allow your employees to communicate from home or while traveling.
Conferencing is just as superior through most providers. Voice conferencing is fairly standard on most VoIP services. Video conferencing is also available many places, and quality is better than it was just a few years ago.
With these, you’ll mimic the feel of a real employee meeting. And as continually technology improves, conferencing is only going to have better capabilities for larger groups. Some providers already allow several dozen people in at once for audio conferences.
Having all the above features removes risk and allows more time for your company to focus on what’s really important to stay competitive.
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