VoIP Phone FAQ
Do you have questions about VoIP Phones? You’ve come to the right place!
Basic VoIP Q&A
Q: What is VoIP?
A: In simpler terms, VoIP (or voice-over-IP) harnesses the Internet protocol to make and receive VoIP Phone
calls, rather than relying on the standard phone network (aka: PSTN or publicly switched telephone
Q: What is Internet Protocol
A: Internet protocol is the technology that allows end users to access the Internet and the websites
stored on it. It was engineered to allow for the exchange of data between pre-existing websites. As part
of its basic functionality, VoIP converts voice traffic to data traffic and then transmits it across the
Q: How does VoIP operate?
A: VoIP converts voice into data and then leverage the Internet Protocol (IP communications) to
transmit the converted data.
Q: What do I need in order to use VoIP?
A: Very minimal equipment is required in order to use VoIP, the most basic being a high speed Internet
connection and a VoIP phone. A VoIP Phone can be a simple softphone application with a headset, an IP
phone or even a standard telephone with an ATA adapter.
Q: How do I make a call with VoIP?
A: Making or receiving calls with VoIP are done just as they would be via a conventional telephone; pick
up the phone handle and make or take the call! VoIP was designed to integrate seamlessly with an
existing phone service – or to replace it all together.
Q: Does the person I am calling, or the person calling me, have to have VoIP?
A: Absolutely not. With VoIP, you can make call to, or receive calls from, anyone with a telephone
Q: I’ve heard that the call quality of VoIP is less acceptable than traditional
methods, is this true?
A: This is one of the most common misconceptions about VoIP. The technology behind VoIP is no longer
new, it has been around long enough that engineers and developers have had time to test and perfect
the system. Call quality has improved significantly and, in some cases, is much better than traditional
phone service. The majority of call quality issues are actually caused by network connectivity and have
little to do with the VoIP phone service at all. When exploring potential VoIP solutions, remember to test your
Internet network, many VoIP phone providers will be able to assist you with this.
Q: Do you sell VoIP services?
A: No. However, we are able to help you find unbiased reviews, uncover information and find realistic
quotes for all of your VoIP needs.
Q: Do I need to have a computer, or always have my computer on in order to use
A: We know the service you are thinking of, and, no you do not need to have a computer or keep a
computer always switched on in order to use VoIP. With most suppliers you only need a computer if you
intend to use a softphone application in order to make or receive your calls.
What to expect with VoIP
Q: What are the top benefits of VoIP services?
A: People migrating to VoIP report that it offers tremendous cost savings, along with greater access to
innovative calling features and the ability to grow or expand their communications systems without
Q: What are the drawbacks of VoIP service?
A: VoIP phone service does have a few, albeit limited, disadvantages when compared with conventional phone
service. The majority of these challenges are easily solved. For example, in the event of a power outage,
VoIP does not have a built-in 911 feature and network outages could result in quality issues.
Q: I am not ‘techy’ can I still use VoIP?
A: Absolutely! With a hosted VoIP service, the supplier assumes responsibility for installation and
ongoing maintenance so that you don’t have to.
Q: Am I able to keep my current phone number?
A: Number porting is one of the greatest advantages of VoIP migration. As long as you stay inside the
same geographic radius (or have toll-free number) it is relatively simple to keep your existing number.
Be sure to ask about number porting before you cancel your current service so that you don’t run the
risk of losing your number.
Q: Can I get a new phone number?
A: Sure, if you want! You can also get a number outside of your local calling area code by using a virtual
Q: Is VoIP mobile friendly?
A: It is possible to use VoIP on most smartphones after downloading the appropriate app. Most
suppliers have developed, or are developing apps that allow their customers to use VoIP on the go.
Q: Can I get a VoIP phone trial before committing?
A: Normally. The majority of VoIP suppliers offer time limited trials or money-back guarantee options.
Be certain to carefully read and review all service terms.
Q: Is VoIP a secure service?
A: In most cases, yes. Nearly all VoIP calls are encrypted. Be sure to read our information on VoIP
Q: I already have a phone system and it works well. What I need is cheaper
service. Is VoIP an option for me?
A: It certainly is. Read more about our SIP trunking VoIP providers reviews.
Q: How do I sign up?
A: After you’ve found a provider you like, you should be able to easily find sign up details on their
website. We offer a complete list of VoIP providers here.
Q: What hardware do I need?
A: VoIP requires very limited hardware. You will need a high-speed, reliable Internet connection and an
IP phone (or an ATA adapter if you wish to use a standard analog phone.). If you are setting up a VoIP phone
system on your own, you will require an IP PBX phone system, multiple routers, and SIP trunking
Q: Do I have to purchase the equipment?
A: That really all depends on the type of service and the provider that you go with. Some suppliers with
provide the hardware and equipment for free (which you will need to return) and others will sell it to