10 Business Uses for VoIP

Voice over Internet Protocol (VoIP) has a variety of great uses for business. In this article, we will share ten uses with you and give you a bit of information about how these features can help your organization. VoIP is fairly easy to deploy at most businesses, saves money, and is rich with great business-friendly features. We think you may be amazed by what you can accomplish thanks to VoIP technology.

Keep reading to discover ten great ways to boost your business using VoIP. VoIP can help your productivity, keep your business streamlined, and help you manage your team.

Article Contents:

  1. Conferences
  2. Call Screening
  3. Data Analytics
  4. Door Entry Buzzer
  5. Voicemail to Email
  6. Music on Hold
  7. Find Me/ Follow Me
  8. Remote Working
  9. Call Priority
  10. Barge and Whisper Features

You may find that you want to implement some of all of these features at your business. You may be surprised by how affordable and accessible these are, thanks in a large part to VoIP services.

1. Conferences

You can set up conference calls with many different participants, thanks to VoIP features. One conference call feature includes large numbers of participants, bridging together calls with over a hundred people. This is great if you plan to host a large meeting, class or group. You can have a video conference or just use audio, if you choose to do so.

2. Call Screening

With call screening, you can choose to screen out certain calls to help you increase your productivity and also help you avoid calls from scammers or others who should not be calling your phone system.

3. Data Analytics

Data collection and analytics can help your business stay on track and productive. You can run your own virtual call center or contact center and keep track of employee productivity, consider call times and reasons callers have for reaching your organization. From there, you can identify trends and issues that can help you improve your business. You may find that certain problems keep occurring, or you may identify areas that need urgent improvement and attention. Your business can continue to improve and grow based on the information you collect and the analysis you are able to make on the data. Data analytics is big business, as it turns out, so many companies are finding significant improvement from this type of toolset.

4. Door Entry Buzzer

Another creative use of VoIP has you create a door buzzer by integrating your smartphone, your VoIP system and your security system together. You can have your door lock/unlock mechanism controlled from your smartphone and decide if you want to allow people at your door to enter the building. You can set up a video and audio feed to the door and see and communicate with them before deciding if you want to unlock the door—making this a great way to improve your building’s security functionality and also keep tabs on who is coming and going at your business.

5. Voicemail to Email

You can have your voicemails transcribed to your email, so you can read the full text of your messages, if you want, and access them while away from your phone. This can make it simpler to manage your voicemail. That way, you have your voicemail and emails all in one place and you do not have to leave your email screen to catch your messages on both systems.

6. Music on Hold

When people call your business, what do they hear when they are on hold? Many companies still do leave this blank and have nothing play back for callers, but it makes sense to set up this feature on your VoIP account so callers do not hang up out of boredom or frustration. This can help keep callers on your phone longer, so you do not risk losing valuable business. You can set up the music to always play whenever callers are placed on hold.

7. Find Me/ Follow Me

Find me/follow me helps to keep your phone system functioning whenever people are away from their desks and cannot answer the phone. As you go on business trips, step out of the office or go home to finish your work remotely, you may need to have your phone calls follow you there. It is prudent to set up your business phone system that way, whenever possible.

This way, too, calls to smartphones away from the office can still appear to be handled inside the office building. Even smartphones seem like they are just agents answering calls as part of the same phone queue. No matter where your agents are, they can participate as part of the phone system.

8. Remote Working

You can even work remotely with VoIP, making it easier to get more accomplished away from your office. Or, you can set up an office at home, create a distributed team and work from anywhere, etc. With VoIP, you are not restricted by geography. You can hire your team from anywhere and have them all connected into the same phone system, as if they were part of the same physical office location. This can help you accomplish more at work and boost your productivity, too. With distributed teams becoming more and more common, many businesses need a way to keep everyone in close communication. VoIP can help to make that possible.

9. Call Priority

You can set priority rules for calls coming in to your phone lines, making it possible to easily reject calls or forward them to other extensions based on priority levels. You can also set up call queues that help filter calls according to priority. Doing this is helpful for companies that are interested in controlling who is calling, how calls are answered, and who answers phone calls as they come in.

For instance, if you want to make sure internal calls from management are handled immediately instead of thrown into the phone queue, you can set up the phone queue to prioritize calls coming in from those specific phone numbers. You can also set up different tiers of customer service, if you want, allowing some customers to have higher priority in the phone queues.

10. Barge and Whisper Features

Did you know you can even provide training and feedback to agents while they are in the middle of a call with a customer? Using barge, you can enter a call and listen-in, allowing the agent to know about it or keeping that a secret from them. Either way, the caller has no idea you are listening to the call. With whisper features, you can make notes and send them to agent during the call and communicate in real-time with the agent while they are on the phone, and the customer does not know. This makes it easier to provide training to agents while they are in the middle of phone calls.

You can use this as a quality control function, too, allowing you or someone from your team to listen in on calls and either stay hidden to the agent or allow the agent to know they are being observed. It makes it easier to be aware of what agents are doing on the phone and how they are handling calls.

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