5 Trends for the Future of VoIP
For the last few years, industry insiders have seen VoIP as the future of communications. For both businesses and consumers, Voice Over Internet Protocol already offers a low-cost and easily accessible way to communicate worldwide. But technology isn’t standing still, and recent developments have implications for its the future. Here are the biggest trends on the horizon for VoIP.
1. Mobile VOIP
One of the big changes is the increasing use of mobile technology. By 2017, there will be 4.77 billion mobile users worldwide, with approximately half of those being smartphone users, Statista reports. Increasingly, smartphone owners are communicating via popular mobile messaging apps like WhatsApp, Line and Facebook Messenger — all of which use Voice Over Internet Protocol.
Some brands are embracing the change. For example, Adidas is using WhatsApp to connect with local communities. And some telecoms operators are partnering with VoIP service providers to bring mobile VoIP services to their customers. Examples like this suggest thatVoice Over Internet Protocol has become integrated into people’s daily lives, which is good news for its future.
Web Real-Time Communication (WebRTC) allows businesses to work with VoIP technology in a simpler way than before. In particular, the application programming interface allows for browser-based VoIP communications. While in some ways, this technology can be seen as aVoice Over Internet Protocolcompetitor, VoIP service providers can also make gains by integrating this protocol into their offerings. No Jitter predicts that this integration will help more businesses move toward the adoption of cloud-based unified communications setups. Companies like Skype and Facebook have already taken steps to ensure their messaging platforms can be used on the Web.
3. Artificial Intelligence
Artificial intelligence (AI) and machine learning are making the news almost daily, with the big technology companies betting heavily on this tech innovation, which offers many possibilities for the future ofVoice Over Internet Protocol. AI is now being used to improve customer service via speech recognition and message automation, both of which can easily be integrated into VoIP platforms, Network World says.
4. Getting Smarter with IoT
The Internet of Things (IoT) promises a wealth of smart, cloud-connected appliances and devices, all streaming data constantly.Voice Over Internet Protocol will be able to be a part of that by allowing people to connect their phones to other applications and objects to receive useful alerts about important events. It will also enable smarter working practices, by making hot desking and workplace configuration available from any VoIP enabled smartphone.
5. Better Tracking
One of the major advantages a VoIP platform offers is the integration with a wide range of other software. This integration will allow businesses to collect data, not just on calls but on their customers as a whole. For example, VoIP provider Phone.com integrates with popular customer relationship management systems to give end-to-end data unifying all communications with each customer. That will also help improve customer service by enabling better issue resolution.
Overall, these five technology trends will enableVoice Over Internet Protocol users to get more from their installations and to use this technology in every aspect of their home and business lives.