7 Things Nobody Told You About VoIP

Voice over Internet Protocol (VoIP) is a transformative technology that has given individuals and businesses more phone service options. With VoIP, you can make phone calls, send SMS text messages and communicate in other ways with other VoIP users or traditional phone plan subscribers. VoIP opens up a lot of possibilities for small to medium-sized businesses and others looking to reduce their phone bills and access advanced features that can help them accomplish more at work.

In this article, you can learn more about VoIP by reading some fun facts about VoIP itself and how VoIP accounts work. By the end of this post, you will know more about VoIP and some of the great features and functions you can start using with a VoIP plan. VoIP has a lot of amazing features that can contribute significantly to your business and may help you save money while also accomplishing more.

Article Contents:

  1. First VoIP Call in 1974
  2. VoIP Originated Thanks to Economic Concerns
  3. VoIP Changed Business Culture
  4. VoIP’s Reputation Is Inaccurate
  5. Phoneless Calls
  6. VoIP Is Popular and Growing Fast
  7. VoIP and Mobsters

Read on for some fun and interesting VoIP facts. We think a few of these may surprise you, even if you are already familiar with VoIP! The world of VoIP continues to change as access to this amazing technology grows and becomes a more significant part of the business telecommunications world.

1. First VoIP Call in 1974

Yes, it is really true. Many people believe VoIP is a new technology, and in some ways it is because it was not until recently that VoIP became such a popular technology for businesses and individuals. In reality, the first VoIP call occurred in 1974, back in the early days of the Internet. Then, the Internet was used by the US military and academic institutions to communicate about research. It was called ARPANET and was a primitive network by today’s standards, but it was the precursor of the Internet we know and love.

So, if the technology was available, why did it take two more decades before VoIP went mainstream? By the 1990s, more people were using the Internet and it had grown considerably. At this point, Internet use was mainstream and voice calls over the Internet became more practical and appealing to people. From there, VoIP uses has continued to grow. In fact, it is exploding. People are beginning to realize that they are not stuck paying high prices for phone service anymore, so they are beginning to implement more and more VoIP phone systems.

2. VoIP Originated Thanks to Economic Concerns

Initially, reduced quality of voice calls placed over the Internet kept some people from wanting to use VoIP. There were enough concerns about VoIP capabilities that this technology did not immediately pose a significant threat to landline phone plans. All of this changed as technology improved and VoIP became a much more effective means of making phone calls. By then, people began to realize VoIP’s potential to significantly reduce the costs of phone service. Cheaper phone service would mean improved prospects for businesses that depend on inexpensive phone costs. It would also mean cheaper international phone calls, reduced long distance charges and lower costs associated with phone minutes.

With these economic realities, it became clear that there would still be significant benefits to using VoIP even if the technology did not offer high-quality sound. In time, the quality did improve significantly and is now fairly close, if not identical to, the quality of landline calls. It does save subscribers money compared with the costs of traditional phone service, too, making it a great option for small businesses and others who want to save a lot of money on their telecommunications service plans.

3. VoIP Changed Business Culture

VoIP’s cost-cutting plans have brought significant changes to business culture, as it turns out. In the 1990s, the ability to use VoIP in a call center setting and the fact that Internet-based call traffic can travel anywhere around the world contributed to the surge in outsourcing overseas that occurred with many business marketing, IT and customer service departments.

Now, outsourcing to cheaper areas where labor costs are low is a fairly widespread practice for many call and contact centers. Thanks to VoIP, businesses are not geographically limited. You can hire people in a diverse number of cities, states or even countries and connect them all via VoIP so they can answer calls as part of a single call center. This can help your business save money, overcome hiring limitations or allow for a distributed team of workers in different locations. You can also connect different offices together into a single phone system. There is an almost endless number of uses for this type of technology, and it continues to change business culture all over the globe.

4. VoIP’s Reputation Is Inaccurate

This type of phone service still has a reputation as something with reduced quality, compared with traditional phone service plans. As a result, many people falsely believe that VoIP service offers inferior calls and has a lot of dropped calls, latency problems or bad sound. In reality, VoIP service has improved substantially and is fairly similar to traditional phone service quality.

If you do experience latency issues, there are some ways you may be able to improve sound quality and resolve the problem. Checking the connections, finding out if the problem is on your end or the other party’s, and upgrading your equipment, Internet connection or wiring may help. Sometimes, weather is also a contributing factor, which is something to consider–the problem may only be temporary. Doing a little research and experimentation may resolve the issue completely.

5. Phoneless Calls

With VoIP, you do not need to have physical phones to make calls. You can, in fact, actually make phone calls using your computer and some basic equipment such as a microphone and speakers or a headset. You can make phone calls directly to landline phones or other VoIP accounts.

Of course, you can also connect a phone to VoIP. You can use an analog phone by attaching an analog telephone adapter (ATA). This allows your traditional phone to understand VoIP signals and both send and receive VoIP information.

6. VoIP Is Popular and Growing Fast

In 2017, it is estimated that 1 billion users worldwide have access to mobile VoIP. Traditional landline companies are losing around 700,000 subscribers every month, and many of these people are switching to VoIP as the popularity of VoIP service continues to grow.

As for businesses, it is estimated that 67 percent use SIP trunking with their communications systems, meaning that they use VoIP to connect to the public phone network. Half of businesses are actively using VoIP, and this is generally true regardless of the size of the business, with large and small organizations both actively using VoIP.

7. VoIP and Mobsters

Certainly, a majority of VoIP users are law-abiding citizens and organizations. Although, it is reported that mafia members have sometimes used VoIP chat functions within popular games to finalize deals and communicate. VoIP, like any other neutral tool, can be used for legal activity but is sometimes used for illegal purposes.

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