8×8 is one of the most highly regarded cloud communications providers in the industry. The company’s calling card is that customers get voice, video, chat and contact center on one cloud platform, backed by great security and reliability.

With over 1 million users worldwide, the communications powerhouse launched X Series to help businesses communicate faster and easier. X Series stands out for its superb voice quality, integrated messaging capabilities and high-definition (HD) audio and video conferencing. X Series has a flexible mix and match pricing structure that allows companies to buy any combination of plans they choose.

8x8-screenshot
  • The Pros

    X Series users can start connecting on the platform almost out of the box, making it ideal for organizations with little or no IT. But don’t let the quick install process fool you: X Series is bursting with more than 110 premium features that enable faster communications between customers and employees. What’s more, third-party software integrations let team members pull up customer information so they can provide efficient service with a personal touch.

     

    • Easy setup
    • User-friendly interface
    • Impressive cloud phone features
    • Unlimited calling and Internet faxing
    • One-on-one and team messaging with the ability to send and receive messages across different platforms
    • HD audio and video conferencing for up to 100 participants
    • Integration with a wide range of office tools
    • Robust contact center features
    • Data-rich analytics
    • Flexible mix and match pricing
  • The Cons

    While even the most basic X Series plan comes with compelling features, you will need to purchase more expensive editions to get absolutely everything the platform has to offer. However, this is where mix and match pricing comes into play. Since you aren’t locked into buying one type of X Series plan for your entire organization, you can select plans at different price points, only paying for what you need.

  • The Plan

    X Series is available in four plans, each with increasingly powerful features. Each plan includes features such as unlimited calling, unlimited Internet faxing, mobile and desktop apps, team messaging, audio and video conferencing and third-party software integrations. Higher-tier plans include features such as interactive voice response (IVR), outbound predictive dialer and  contact center analytics. Prices start at $28 per month per user. Cost breaks are available after 100 and 1,000 customers.

     

    • HD voice quality
    • Unlimited calling to up to 47 countries
    • Phone number and extension dialing
    • Voicemail, auto attendant and music on hold
    • Click-to-dial from web browser
    • Call queues
    • Call recording
    • Mobile and desktop apps
    • Business SMS and texting
    • One-on-one and team messaging with the ability to send and receive messages across different platforms
    • HD audio and video conferencing for up to 100 participants
    • Unlimited Internet faxing
    • G Suite, Office 356 / Outlook, NetSuite, Salesforce and Zendesk integrations
    • Media storage
    • Operator switchboard
    • Queued and web callback
    • IVR
    • Outbound predictive dialer
    • Post call survey
    • Contact center analytics
    • Enterprise-grade security (FISMA, GDPR, HIPAA and ISO 27001, among others)

    8×8 also sells a range of VoIP phones, headsets and accessories. Attractive financing and phone rental options are available.

Summary

You’d be hard-pressed to find a cloud communications provider as long-standing and as well-regarded as 8×8. Not only has the company developed a loyal worldwide customer base, but its products and services have also amassed an impressive list of awards and notable mentions.

X Series raises the bar in both quantity of features and quality of service. Customers get one solution with a wide range of cloud phone, messaging, meetings and contact center capabilities, backed by unparalleled security and reliability.

Every X Series plan is feature-rich, though you will need to purchase more expensive plans to get more advanced features. However, mix and match pricing allows you to pick plans that fit individual team member’s needs, rather than adhering to a one-size-fits-all approach.

If you’re looking for a communications solution that provides everything you need to quickly and reliably connect customers and employees, then 8×8 ticks all the boxes.

8x8 Phone's Features

  • Platforms
  • Use via computer
  • Use via cellphones
  • Use via phones
  • Minutes per Line
  • Money Back Guarantee
  • Min. Contract Length
  • Customer Service Hours
  • Call Hold
  • Call Forwarding
  • Call Logs
  • Call Transfer
  • Call Waiting
  • Caller-ID
  • Custom Tagging
  • Dial-by-name Directory
  • Local Number Portability
  • Music on Hold
  • Automatic Callback
  • Auto-Attendant
  • Call Blocking
  • Call Conferencing
  • Multiple Devices on 1 Extension

More Features

  • Online Backup & Storage
  • Priority Alert
  • Privacy
  • Push to Talk
  • Seven-Digit Dialing
  • Unified Inbox
  • Outbound Call Control
  • Outlook Integration
  • Remote Office
  • Video on Hold
  • Virtual Extensions
  • Call Recording
  • Group Intercom
  • Call Queuing (ACD)
  • Call Groups
  • Switchboard Software
  • Internet Fax
  • Toll Free Number
  • Virtual Mailbox
  • Professional Greeting
  • iOS App Support
  • Android App Support
  • Salesforce Integration

Overall Rating 3.9

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