ALLIANCE PHONES REVIEW

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While they are a relatively new provider, Alliance Phones has built a tangible business model around providing managed VOIP services to small and midsized (SMB) businesses. The company champions the ideals of using their own technology and proprietary platform as the foundation of their service offers, making it easier to quickly troubleshoot issues, perform upgrades, and provide regular system maintenance.

UNLIMITED PLANS & EASY TO MANAGE

RELIABLE REDUNDANT TECHNOLOGY

FRIENDLY INTERFACE

30-DAYS MONEY BACK GUARANTEE


The Pros

Alliance Phones offers one standard calling plan that is priced based on the number of system users. There are three pricing tiers, ranging from 1 – 3 users all the way up to 21+ users. Every price tier includes unlimited North American calling.

In addition to the traditional PBX call management features and voicemail, the system also supports integration with a number of SaaS applications and features like:

  • Call recording
  • Cal log
  • Music on hold
  • Automated attendance
  • …and more

Customers can enjoy a 30-day free trial of the service, which comes with a free temporary phone number and unlimited calling.

An impressive selection of IP phones can be purchased from the company at a 30% discount and all come preconfigured.

The Cons

Alliance Phones provides a true, unlimited managed VoIP service to the SMB market. This service is priced based on the number of users.

  • Easy Plus: designed for 1 to 3 users, $29.97 per month, per user
  • Simplicity Plus: designed for 4 to 20 users, $24.97 per month, per user
  • Effortless Plus: designed for 21 or more users, $19.97 per month, per user
  • $50.00 deactivation fee for accounts closed between 45 and 365 service days.

The Plan

Alliance Phones delivers a technologically robust VoIP service suitable for businesses of all sizes. Customers enjoy access to 90+ features and tools.

  • 90+ unified communications features, including automated attendant and voicemail transcription
  • New account setups of 25+ users include free phones
  • Propriety system limits the use of 3rd party systems and applications
  • Mobile apps for desktops and smartphones provides easy access to the main system (based on user privilege)

Alliance Phone Review
  • Features
  • Credibility
  • Security
  • Ease of Use
  • Help and Support
  • Overall Rating
2.5
Comments Rating 5 (1 review)


Summary

Despite Alliance Phone’s position as the new player in the market, they have proven their commitment to providing a reliable business phone service. This is evident by the simplicity of their plan and their tiered pricing model. Not surprisingly, they are still behind their larger competitors in terms of available features and plan options. However, for customers looking for a smaller provider, and a simply phone system, this is a company worth looking into.

Nextiva Features

Platforms

Use via computer

Use via cellphones

Use via phones

Minutes per Line

Money Back Guarantee

Min. Contract Length

Customer Service Hours

Call Hold

Call Forwarding

Call Logs

Call Transfer

Call Waiting

Caller-ID

Custom Tagging

Dial-by-name Directory

Local Number Portability

Music on Hold

Automatic Callback

Auto-Attendant

Call Blocking

Call Conferencing

Multiple Devices on 1 Extension

More Features

Online Backup & Storage

Priority Alert

Privacy

Push to Talk

Seven-Digit Dialing

Unified Inbox

Outbound Call Control

Outlook Integration

Remote Office

Video on Hold

Virtual Extensions

Call Recording

Group Intercom

Call Queuing (ACD)

Call Groups

Switchboard Software

Internet Fax

Toll Free Number

Virtual Mailbox

Professional Greeting

iOS App Support

Android App Support

Salesforce Integration




One Response

  1. David J January 30, 2017

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