While they are a relatively new provider, Alliance Phones has built a tangible business model around providing managed VOIP services to small and midsized (SMB) businesses. The company champions the ideals of using their own technology and proprietary platform as the foundation of their service offers, making it easier to quickly troubleshoot issues, perform upgrades, and provide regular system maintenance.

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  • The Pros

    Alliance Phones offers one standard calling plan that is priced based on the number of system users. There are three pricing tiers, ranging from 1 – 3 users all the way up to 21+ users. Every price tier includes unlimited North American calling.

    In addition to the traditional PBX call management features and voicemail, the system also supports integration with a number of SaaS applications and features like:

    • Call recording
    • Cal log
    • Music on hold
    • Automated attendance
    • …and more

    Customers can enjoy a 30-day free trial of the service, which comes with a free temporary phone number and unlimited calling.

    An impressive selection of IP phones can be purchased from the company at a 30% discount and all come preconfigured.

  • The Cons

    Alliance Phones provides a true, unlimited managed VoIP service to the SMB market. This service is priced based on the number of users.

    • Easy Plus: designed for 1 to 3 users, $29.97 per month, per user
    • Simplicity Plus: designed for 4 to 20 users, $24.97 per month, per user
    • Effortless Plus: designed for 21 or more users, $19.97 per month, per user
    • $50.00 deactivation fee for accounts closed between 45 and 365 service days.
  • The Plan

    Alliance Phones delivers a technologically robust VoIP service suitable for businesses of all sizes. Customers enjoy access to 90+ features and tools.

    • 90+ unified communications features, including automated attendant and voicemail transcription
    • New account setups of 25+ users include free phones
    • Propriety system limits the use of 3rd party systems and applications
    • Mobile apps for desktops and smartphones provides easy access to the main system (based on user privilege)

Summary

Despite Alliance Phone’s position as the new player in the market, they have proven their commitment to providing a reliable business phone service. This is evident by the simplicity of their plan and their tiered pricing model. Not surprisingly, they are still behind their larger competitors in terms of available features and plan options. However, for customers looking for a smaller provider, and a simply phone system, this is a company worth looking into.

Alliance Phone's Features

  • Platforms
  • Use via computer
  • Use via cellphones
  • Use via phones
  • Minutes per Line
  • Money Back Guarantee
  • Min. Contract Length
  • Customer Service Hours
  • Call Hold
  • Call Forwarding
  • Call Logs
  • Call Transfer
  • Call Waiting
  • Caller-ID
  • Custom Tagging
  • Dial-by-name Directory
  • Local Number Portability
  • Music on Hold
  • Automatic Callback
  • Auto-Attendant
  • Call Blocking
  • Call Conferencing
  • Multiple Devices on 1 Extension

More Features

  • Online Backup & Storage
  • Priority Alert
  • Privacy
  • Push to Talk
  • Seven-Digit Dialing
  • Unified Inbox
  • Outbound Call Control
  • Outlook Integration
  • Remote Office
  • Video on Hold
  • Virtual Extensions
  • Call Recording
  • Group Intercom
  • Call Queuing (ACD)
  • Call Groups
  • Switchboard Software
  • Internet Fax
  • Toll Free Number
  • Virtual Mailbox
  • Professional Greeting
  • iOS App Support
  • Android App Support
  • Salesforce Integration

Overall Rating 2.5

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One Response

  1. David J January 30, 2017

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