Business VoIP: How Well Does it Bring Security to Your Phone System?
by Nate Rand
Choosing a business VoIP provider this year is one of the smartest things you can do if you’re looking to upgrade your phone systems. However, since you know many VoIP providers use the cloud, you may have reluctance about security measures. While VoIP technology can save you money dealing with phone company bills, you still want to find a provider giving you confidence in your call data staying safe.
Fortunately, many concerns about the cloud are due to misconceptions. With proper security measures in place, the cloud is the best place to store data out of any other option. Even so, the best VoIP providers give you more comprehensive security so you know you won’t fall victim to cyber thieves or other threats.
Since VoIP operates entirely with an Internet connection, you can see why security is important. Here’s what to look out for (or ask about) when considering a VoIP provider.
What Are the Most Serious Threats?
As great as VoIP technology is, you need awareness of potential threats before deciding which security measures are best. Some of those threats include eavesdropping or interception between two VoIP endpoints. Even service abuse is sometimes a problem without proper security in place. In the latter case, it can mean premium rate service fraud that’s become too commonplace recently.
Your provider might also experience denial of service attacks, which can potentially affect your phone system unexpectedly. Plus, since VoIP frequently lets you integrate other tools like CRM or billing systems, you could face data breaches without proper security procedures.
So what security measures should the VoIP provider have that can prevent these issues? Be sure to talk to them about it before making any commitment.
When exploring a provider’s security, it’s a good idea to ask about how they manage passwords. This is a personal business responsibility as well to make sure no one shares your passwords through the VoIP network.
The best VoIP providers give you password protection so only those you trust access phone data. Your call agents are the ones who get major advantages from this since it gives them accessibility to all customer data. During incoming phone calls, VoIP provides ID on who’s calling and other pertinent data already in the database.
Firewalls and Encryption for Online Protection
If your VoIP provider doesn’t already have a firewall available through their network, then don’t bother to use their service. Obviously, you need to provide some firewall protection on your own in your business. But a cloud-based VoIP provider gives you their own internal firewall to prevent hackers from infiltrating personal information.
It’s better to let the provider manage the firewall since they’ll automatically give updates and upgrades to save you time.
The same goes for the latest encryption methods for data transfers. Not all VoIP providers offer encryption, though virtual private networks work just as well in encrypting data in real-time.
Any VoIP provider that gives you a cloud-based platform should have 24/7 monitoring in place. Make sure this goes on around the clock and not shutting down on weekends or holidays. When you need technical support during off-hours, you don’t want help lines being closed until morning or a following Monday.
With proper monitoring, all of the security issues mentioned above can get scoped out and taken care of immediately. Monitoring takes on preventative maintenance anyway so most issues won’t occur in the first place.
We can help you find the best VoIP providers who make security a top priority.
Contact us here at Top10VoIPList.com to learn more about our reliable resources for vetting the right providers in the VoIP industry.
November 3, 2018