Business VoIP Makes it Easy to Handle Far-Flung Operations
If your company has multiple offices, field personnel, or even on-site staff who usually aren’t near a wired phone, you know about the hassles that can be involved with communication. You’d probably like to allow customers to reach everyone by simply calling your main number, but with traditional landline service, there’s no way to easily forward these calls to cell phones and other devices. This makes your business look less professional as well as being inconvenient. Fortunately, there is now a way to avoid these problems.
Tie Everything Together with Business VoIP
Business VoIP offers customers many benefits, but the most important feature for this purpose is its ability to seamlessly forward calls to any number that you have put into the system. This lets customers call in, enter an extension, and get in contact with the right person even if that person is miles away from the office. The impression is far more professional since customers don’t have to be given a separate number to call, leave a message, or worst of all, get told that a person is not available to help them.
This feature isn’t just for businesses who have field personnel. It can be used to provide a central call-in number for companies who have branches all across the United States, make it easy to reach managers who are usually on the factory floor instead of inside an office, and otherwise allow for connectivity to those who normally couldn’t be easily reached.
Handling Time Zone Differences
Companies with branches in multiple states often have to contend with issues arising from differences in time zones. This is most obvious when the branches are on the coasts, where there is a 3-hour difference between them, but even a single time zone difference causes problems.
Fortunately, some VoIP providers have devised the perfect solution: programmable call forwarding features that will send calls to the location that is open, and when that location is closed, reroute them to someone else. This allows many businesses with a central call-in number to accommodate many more people than would otherwise be possible.
When Someone Truly Isn’t Available
Even with a business’ best efforts, there will be times when a specific person just can’t come to the phone. They may already be talking to someone, be engaged in some other crucial activity, or simply be off duty. In these cases, VoIP providers offer standard solutions like hold and voice mail. Alternatively, some allow for the call to be automatically rerouted to another person.
VoIP Solutions are Very Affordable
Gaining access to all of these capabilities doesn’t require a huge investment. Instead of signing up for a custom landline business phone system that could run thousands of dollars, all your firm needs to do is select the proper options at the VoIP provider when choosing a plan. Then, entering the necessary information, such as extension numbers and target phones, will get the rest of the software side set up.
On the hardware end, VoIP continues to be more affordable. There is no need to buy a special PBX box because the provider handles all of the PBX functions on its end. This factor, also known as “hosted VoIP PBX,” is itself a major cost-saver.
Other hardware requirements include a cable internet connection, and in the office, phone sets that can work with it. Fortunately, it is easy to get this affordable equipment. Sometimes, you won’t even need to buy new phones – adapters exist that work with several common models of business phone sets.
To learn more about business VoIP and all of the many ways it can save your company money while improving communication, just contact us. We’ll be glad to explain everything and get you started.