Business VoIP Offers Better and More Affordable Communication
by Nate Rand
The costs of setting up a business phone system can be significant, especially in buildings where no phone system has existed before. In that case, activating the phones takes more than just calling the local landline provider and giving them your information. Instead, traditional landline service would require you to have the building wired, and you may find that there are factors that make this an expensive proposition.
One way to avoid this expense is to use other types of wiring for the job. Specifically, you can use your cable or DSL broadband internet wiring for voice communications. This is possible thanks to VoIP, which has reached a level that makes it quite suitable for your business communication needs. Since you’ll almost surely have your building wired for internet connectivity either way, adding VoIP won’t cause additional hard-wiring expenses.
How is VoIP Used?
You have a few choices when it comes to actually using your VoIP phone service. One is to buy IP phones, which are meant to connect to VoIP services rather than traditional landlines. However, there are more options, and this is one of the features of VoIP that make it so attractive. Better and more affordable communication can be gained by using a service that works through you and your staff’s computers. This way, you can just use a microphone and headset to handle telephone calls from these computer workstations.
Some services offer even more capabilities. With them, you can have calls routed through other numbers, such as those associated with cell phones. This allows your people to use the business phone system even when out of the office.
Do VoIP Providers Offer as Many Perks as Landline Companies?
The answer is a resounding yes. VoIP providers typically offer a package that includes at least the basics, such as hold, call waiting, call transfer, and call logging. Certain providers give you the ability to take it up another level – or even several. Call recording, caller ID, dial-by-name directories, call rules, call blocking, outgoing call blocking, and many more options can be found.
Different VoIP providers offer different perks, so it’s a good idea to compare them before signing up. Some features are only offered by a few companies, while others are industry standard. Many lie in between, with several – but not all – providers offering them.
Do You Have to Sign Up for Bloated Feature Packages?
No. This is one of the great things about business VoIP: You can customize your service package to only include the features you’ll actually use. This keeps costs down and keeps your interface simple.
Are There Limits on Phone Use?
Again, the answer is no. There are no minute caps with these plans. A standard plan will provide all of the call time you need.
How About Long-Distance Calls?
Like cell phone plans, most VoIP plans offer free long distance. This is great for companies that do a substantial amount of outbound calling. There is no need to worry about how many calls go outside of the tight circle usually provided by landline companies. Feel free to call across the country as much as you want to!
What About International Calling?
Due to the higher behind-the-scenes costs associated with these calls, there are extra fees involved. Typically, international calls will have a per-minute surcharge. However, in many cases, this extra fee will be lower than that charged by a landline company.
With all of these benefits, it’s no wonder why VoIP-based business phone systems have found fans all the way up into the Fortune 500. If your business is small, you’re still in luck – contact us today to see what services can cater to your company, no matter its size.
November 3, 2018