Business VoIP: The Solution for Better and More Affordable Communication
by Nate Rand
More and more businesses are switching from traditional landline service to VoIP for their phone needs. What makes it the solution for better and more affordable communication? There are several factors that make it superior to landlines and the companies that provide them. Here are some of the top ones:
With landline systems, adding or removing phones and extensions is a fairly involved task. You have to add wiring to each new workstation and then change a physical PBX box to give the new people their own extensions. If someone leaves your company or there is a seasonal lull in call volume, you have to change the PBX box again in order to remove the now-unneeded extensions.
VoIP providers allow you to easily avoid this hassle. They can work with IP phones, but some can also work with headsets that are plugged directly into internet-enabled computers. Since modern workstations are often connected to broadband internet, this eliminates the need to wire in phone lines. A few services, such as Nextiva, can also reroute calls to cell phones or to landline numbers. This is great for companies that experience temporary spikes in call volume that do not last long enough to justify a big wiring job.
Adding and removing extensions from VoIP services is also much easier than it is with landlines. There are no PBX boxes to deal with; that functionality is hosted by the service. All you need to do to add or remove extensions is log into your account and enter the relevant information.
Mobility is Much Improved
The same call forwarding that lets you use cell phones for temporary call center workers also allows you to provide business phone service to field employees and remote workers. Customers call in using your standard company number, and their calls are then routed to the desired employee – no matter where that employee may be. This is a boon to businesses who want to hire people from all over the country and have them work on a remote basis. It’s also great for real estate agencies and other firms whose most important employees are typically on the road.
Sound Quality is Great
One of the reasons some companies hesitate to switch to VoIP is that they’re concerned about sound quality. This was an issue back when most internet connections were dial-up, but now, it is no longer any problem. That’s because cable internet connections have all the bandwidth they need to carry full sound. As long as your company has a cable connection, you will have sound quality that matches that of your landline service.
VoIP Service Plans Typically Cost Less than Landlines
Landline business plans often charge per call, and may charge per minute on top of that. For example, there will be a fee just for handling a call at all, and then another fee based on how long each call lasts. Even worse, landline companies typically charge extra for long distance calls. What’s long distance? Often, anything outside of your own town!
With VoIP, most of these charges are eliminated. There is no per-call fee, and there is no extra fee for long distance. To VoIP, a number anywhere within your country is local. There is a minute-based limitation on each plan, but as long as you stay within the plan’s designated number of minutes, there is no extra charge.
Thanks to all of these things, VoIP is almost always a superior choice compared to landline service. Contact us today or visit our site to see what today’s VoIP providers have to offer, and choose the provider who best meets your needs. You’ll never miss landlines or all of their hassles and extra charges.
November 3, 2018