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What Is

Voice Over Internet Protocol?

Voice over Internet Protocol, voice-over-IP, or simply VoIP, is a form of Internet telephony technology that manages the delivery of voice communications over the Internet or intranet. Voice-over-IP technology converts voice to digital data and then transmits it in discrete packets over the Internet, as opposed to using traditional circuit-committed protocols, as is the case with public switched telephone network (PSTN) service. One of the most recognized benefits of VoIP and IP telephone is the ability to reduce (or eliminate) the costly toll charges billed by the local phone company.

VoIP is a derivative of the VoIP forum, a joint effort of many leading hardware providers, to market the use of ITU-T H.323 (the standard of sending audio and video over the Internet).

Besides IP, Voice-over-IP harnesses the real-time protocol, or RTP, to make certain that digital packets are delivered quickly and without compromise. For most, it is hard to guarantee Quality of Service (QoS) when using public networks; however, it is possible to mitigate this with services sent across private networks, like those managed by a provider of Internet telephony services, also called VoIP solutions providers or ITSP.

How To Choose

The Right VoIP Service Provider

Conventional phone service can quickly become a costly venture, particularly if you are endeavoring to use such services to satisfy the unique communications demands of the small-to-midsize business market. Luckily, such businesses now have options when it comes to voice communications and are no longer subject to the burdens of standard phone service.

In today’s marketplace, instead of investing large sums of money on dated PSTN services, businesses can now opt for more reliable and cost-efficient Voice over IP (VoIP) communications platforms. These types of digital calling systems leverage the functionalities of high-speed Internet to transmit high-quality voice calls, and present users with a wide range of rich, business enhancing features. The question remains, however, how do you choose a VoIP provider? And just what is the best VoIP for small business?

VoIP Service Provider Overview

Nextiva leads the way for VoIP service. Nextiva offers three different plans. Highlights include its intuitive interfaces, the Nextiva app, and failover redundancy technology. More than 150,000 companies use Nextiva.

Vonage Business offers flexible contracts, and the Vonage Business mobile app lets it work nearly anywhere. Vonage Business touts savings of up to 36%, and Vonage for business supports the latest conferencing tools.

Jive Communications is noteworthy for its simplicity and wide array of features. Jive Communications operates via a cloud-hosted PBX and can be managed through an internet browser or its mobile app.

OnSIP is simple but far from basic. OnSIP features an intuitive admin portal and delivers US-based support. OnSIP offers businesses flexibility through a Pay as You Go Plan as well as Per Seat plans.

Mitel offers solutions for business of all sizes and supports omnichannel customer experiences. The Mitel app works in tandem with Google Cloud, and the Mitel website provides lots of helpful operational insights.

Grasshopper helps small businesses run and appear like a larger company. Features include customizable phone numbers, automated greetings with professional voice talent, and convenient desktop and mobile apps.

Fonality is now part of NetFortris. NetFortris places heavy emphasis on security and compliance. Its VoIP and Cloud PBX solutions work in tandem with its unified communications software to deliver powerful solutions.

Ooma Office offers Ooma business solutions for companies large and small. Ooma business phones give a professional appearance, but Ooma Office also supports mobile and analog phones. Ooma Office is easy to set up.

VoIPstudio offers advanced PBX features and doesn’t require a contract. VoIPstudio can make calls from any device, and its browser-based user interface supplies a simple, single admin portal for managing all business communications.

RingCentral offers an all-inclusive phone system with online meetings, messaging and more. A simple process allows for new users to be added, and features vary for small businesses and enterprise companies.


VoIP Industry

Tips & Guides

Here are some tips and guides to help you learn and understand the VoIP industry, including phone features, calling options and more information related to business VoIP providers. All the information you can use to help you choose the perfect Voice Over Internet Protocol provider and how to best use cloud communications for your growing business needs.

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