Cisco SPA525G2 vs Polycom VVX 550 — Comparison Review

Cisco and Polycom are both popular, so many companies do end up considering these two brands when they are shopping for VoIP phones. Both have relatively similar features and functionality, too, making it confusing at first to try to decide.

For this article, we will compare and review two popular Cisco and Polycom phones. The Cisco SPA525G2 and Polycom VVX 550 both have a lot to offer, and hopefully by the end of this article you will have a better idea of which phone to choose for your business VoIP system.

Benefits of Cisco and Polycom Phones:

  • Connect to VoIP and reduce your business phone bills
  • Access advanced features through your VoIP service
  • Improve productivity at work

Article Contents:

  1. What are Cisco SPA525G2 and Polycom VVX550 VoIP phones?
  2. Features Comparison between Cisco SPA525G2 and Polycom VVX550
  3. Which VoIP Phone is Right for My Business?
  4. VoIP Phone Tips and Tricks

1. What are Cisco SPA525G2 and Polycom VVX550 VoIP Phones?

These Cisco and Polycom phones have a lot to offer for business users. With color displays, you can quickly and easily read the screens of either phone. For the most part, these two phones have a lot in common, making either choice a great part of your VoIP system.

VoIP phones such as these allow you to connect to a VoIP service provided by a vendor. Voice over IP (VoIP) service uses the Internet instead of phone lines to deliver voice phone calls. VoIP can also use text messaging and sometimes other forms of communication as well, although generally when people refer to VoIP service, they are talking primarily about voice calls and text messaging. VoIP is cheaper than plain old telephone service (POTS) and allows businesses to save money on their phone bills. By signing up for VoIP service, you can save tremendously on your business communications system and access advanced features beyond what POTS is able to provide. This can help you become more productive in your work, as well. You can reach more customers and offer better service.

These two phones are just a few of the many VoIP phone options available, but they both represent examples of full-featured, high-quality VoIP phones that can power your business communications system. Connect them to a VoIP service and begin receiving and sending voice calls quickly.

2. Features Comparison between Cisco SPA525G2 and Polycom VVX 550 phones

Both phones have a broad range of features, which we will explain here. This should help you understand some of the similarities and differences between the two VoIP phones and what they offer.

Features these two have in common:

  • 3-Way Calls–Have calls with three different parties, which is great for mini-conference calls.
  • Shared Call and Line Bridging–Share and bridge your calls with either phone.
  • Advanced Caller ID–Access information on the caller.
  • Last Call Dial–Dial the phone number form the last call.
  • Redial–Dial a phone number again.
  • Speed Dial–Quickly dial a number without having to re-enter it.
  • Do Not Disturb–Have incoming calls go elsewhere in the network while “Do Not Disturb” is set.
  • Call Hold–Place calls on hold.
  • Call Transfer–Transfer out your calls to another number.
  • Call Waiting–These phones both feature call waiting.
  • Park/Unpark–Park and unpark with either of these phones.
  • Call Pickup–The Cisco and Polycom both feature call pickup functions.
  • Call Blocking–Block calls.
  • Distinctive Ring–Both phones have distinctive rings.

Additional features of the Cisco SPA525G2:

  • Keypad
  • Intercom
  • A/C Adapter
  • Built-in Bluetooth
  • Five Lines Available
  • Hard Keys for Voicemail, Menu, Volume, Hold, Mute, Headset, Speakerphone

Additional features of the Polycom VVX 550:

  • Comfort Noise Generator
  • 12 Lines Available
  • Touch Screen
  • Hard Keys for Headset, Speakerphone, Home, Volume, Mute

These two phones offer a lot of different features for your business phone system. You can get them up and running quickly to access the functionality you need for your business. Both phones can integrate well with many applications and function with a variety of different VoIP vendors, potentially making it easier to switch to other vendors if you ever need to do so.

Customize your VoIP system by choosing the number of phones you need and setting them up with a high-quality VoIP service. You can set the features you need and get more work done. VoIP revolutionizes business phone service, so it is a good idea to obtain high-quality phone equipment to help you get the most from VoIP. It will probably help you be more productive, save money and access the advanced features you need. Setting up a business communications system is easier than ever, putting high-quality phone systems in the hands of more businesses. Small to medium-sized businesses (SMBs) in particular can benefit a great deal with these revolutions in VoIP phone technology and availability.

3. Which VoIP Phone is Right for My Business?

There are a few key differences between these two VoIP phones. These differences can impact your business communications system, so you do need to carefully consider your options and make the correct choice. The Polycom phone, for instance, has a touchscreen. If you are more comfortable using touchscreens than you are with using keyboards to change settings, you should consider buying the Polycom. If, on the other hand, you are more comfortable with keyboards, then you may need to purchase Cisco phones. This is a matter of personal preference, but having a system you are comfortable working with can help you become more productive. Small choices may seem insignificant, but they do matter, in other words.

Which phone you choose may ultimately depend on which VoIP vendor you use, too. You have many different VoIP vendors to choose from and they have different requirements for equipment. Phones can differ enough that individual companies have their own lists of equipment they will service, provide technical support for and accept for their VoIP systems. You should start by choosing a vendor for VoIP services whenever possible. From there, you can ask them what VoIP phones they prefer you use.

4. VoIP Phone Tips and Tricks

VoIP phones are usually relatively easy to get started with. You have a variety of different options and many different features available to you. Follow these tips and tricks, too, so you can start your new VoIP system or upgrade and improve your business communications system:

  1. If you are considering an upgrade, ask your vendor what they recommend. They may have a special discount on phones if you order directly through them.
  2. Ensure you have the Internet bandwidth you need for high-quality VoIP calls. If you are having sound quality problems or other issues, your bandwidth might be the problem.
  3. Consider getting a cloud hosted private branch exchange (PBX) if you need advanced VoIP features such as routing and queue management. Ask your vendor about the integrations that are available, as well. Make sure you have enough Internet bandwidth to run a cloud hosted PBX.
  4. Consider hiring a remote workforce or allowing employees to occasionally work remotely by using VoIP smartphone apps alongside your other phones. You can have your business communications system automatically route calls to smartphones and the employees can still connect to the system with their smartphones.
  5. Reduce your bandwidth use in other aspects of your business, whenever possible. This will help you have open bandwidth for VoIP calls.