Comparing VoiP Service Apps for Business

VoIP has become standard for new business phone lines over the last decade and the market continues to grow. The global VoIP market, valued at $83 billion in 2015, is on track to expand at an annual compound growth rate of 9.1 percent between 2016 and 2021 to reach $140 billion. As the VoIP market expands, the number of providers business can choose from is also increasing. Here’s a comparison of some of today’s top business VoIP providers to help you choose the provider that’s best for your company:

Nextiva

Nextiva is one of today’s top business VoIP providers, serving clients such as Burger King, Allstate, and the U.S. Army. Targeting small to medium-sized companies as well as corporate clients, Nextiva’s Office solution offers a full cloud-based communications suite geared toward team collaboration and designed to be scalable.

The Office Pro basic package combines voice service with email, conferencing, and mobile capability. Basic features include number porting for clients who want to keep their old numbers, advanced call management, unlimited calling, free local and toll-free numbers, voicemail to email forwarding, voicemail to text, virtual faxing, shared call capability, HD hold music and the ability for managers to take over calls.

The expanded Office Pro Plus package offers additional features such as professionally-recorded greetings, the ability for visitors to your website to click to call, conference bridging, unified communication mobile apps, team availability monitoring. The enterprise Office package adds call recording and the ability to connect calls to external numbers from any device.

Nextiva’s support service is 100 percent based in the United States. Current prices start from as low as $19.95 a month for companies with over 100 users on a three-year basic contract and $29.95 a month for clients with over 100 users on a three-year enterprise contract. For companies with one to four users on a month-to-month contract, prices are $34.95 a month.

Vonage Business

Vonage originally became a household name in the residential VoIP market, but it has since expanded into the business VoIP market with considerable success. Recently Vonage Business began partnering with Amazon to offer Amazon Chime video and voice conferencing.

Vonage allows business users to build custom phone plans with only the features you need. 40 basic features are included in every plan. Popular free features include an administrative portal, text messaging, Amazon Chime, a mobile app, call conferencing, click to dial capability, hold music, simultaneous ringing and multiple devices supported by a single extension. Popular add-on features include call recording, call queuing, call bridging, visual voicemail, toll-free numbers and paperless fax capability.

Vonage’s strong residential VoIP infrastructure enables it to offer exceptionally low rates below $39.99 a month per line, delivering 36 percent savings over the average wireline provider, with no annual contracts. Vonage also offers 24/7 customer service and tech support and a simple three-step setup process.

RingCentral

Another major player in business VoIP is RingCentral. RingCentral is run in Tier-1 data centers and has its own network backbone in the United States, Europe and Asia, providing a strong infrastructure for serving business clients.

The company’s RingCentral Office line offers a complete cloud-based phone system designed to be easy to set up and manage. Phone service comes with a range of number options, including directory listings, local numbers, international numbers, and toll free numbers. Office provides a full cloud PBX suite including auto-receptionist service, extensions, dial-by-name directories, hold music, call reports, call monitoring and more. Call management features cover options such as call screening, call forwarding, shared lines, paging, message alerts, missed-call notifications, call logs and automatic call recording. Users can employ a wide variety of phone equipment, including desk phones, conference phones, cordless phones, VoIP headsets, as well as desktop apps. Other basic features include text messaging, voicemail, faxing, team collaboration, audio conferencing, online meetings, mobile apps and integration with third-party apps such as Microsoft Office, Google Docs and Dropbox.

Premium and enterprise packages offer expanded features. These include single sign-on capability, inbound caller ID name, HD voice, multi-level auto attendant, automatic recording, custom app capability, integration with Salesforce, Zendesk and Desk.com. Enterprise users also get voicemail to text.

RingCentral Office currently offers basic packages for $24.99 per user per month, with 1,000 toll-free minutes and support for 4 people per video meeting. Premium packages are $34.99 per user per month with 2,500 minutes and 25 people per video meeting and enterprise packages are $44.99 per user per month with 10,000 minutes and 50 people per video meeting.

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