Demystifying Hosted VoIP PBX for Business
by Nate Rand
Business owners who have had to deal with buying or setting up on-site PBX systems often wish they had some alternative. Now, a viable alternative does indeed exist: the hosted VoIP PBX. With a hosted system, the downsides of PBX are eliminated while all of the benefits remain. Here is what you need to know about using Hosted VoIP PBX for your business:
Who Hosts the PBX System?
It is hosted on the servers of a VoIP service provider. These providers use computers, rather than old-fashioned equipment, to do everything a traditional PBX system would do. This type of arrangement is sometimes referred to as having the service “in the cloud” or as “cloud-based.” Since the service provider takes care of everything, there is no need for you to hire technicians to deal with it.
How Are the PBX Settings Put Into Place?
All you need to do is log on to your VoIP account, navigate to the right screen, and enter the necessary information. There is no need to hire a specialist or set up an appointment. This makes management far easier than it is with the old-fashioned PBX systems.
Do Providers Offer More than Business PBX or is it a Stand-Alone Service?
Hosted VoIP PBX is typically just one of a VoIP service provider’s offerings. The provider will also offer business VoIP telephony and a huge suite of features associated with that service. Since a PBX system is part of a business phone system, it makes sense for them to offer it as well as the standard connectivity.
What is Needed to Make VoIP Work Well for a Business?
The main requirement is a suitable internet connection. For enterprise-grade sound, you should use a cable, fiber, or other such hard-wired broadband system. Avoid non-broadband “high speed” connections like satellite internet offerings – they don’t have the data transfer speeds that are needed for crystal clear, real-time sound.
You’ll also need a way to send and receive sound. This can be done using IP phones. With some providers, you can also use headsets that are directly attached to computers or have calls routed through cell phones.
What Does it Take to Add the PBX Feature to a VoIP Account?
The first requirement is to use a provider that offers the feature. Finding such a provider is easy if you look on our site. We have a handy chart that lists the top VoIP providers along with the features they offer.
Once you find a provider and get your account activated with all of the features you desire, it’s time to get the PBX portion up and running. Initial setup will involve entering extensions for everyone who needs to have one. How long this takes depends on how many extensions you need to type in. The system will prompt you for any other needed information. Once everything’s entered correctly, you’ll be up and running.
What Other Features Should You Add to a Business VoIP Account?
Every company has different needs, so it’s typical for VoIP providers to offer menus of 40 or more different features. These can be chosen individually, so there’s no need to order things you don’t need. That said, almost every business will want the ability to put people on hold, use a computerized answering and call routing service (often referred to as an automatic receptionist or something similar), hold conference calls, and do similar things. Those who get the PBX feature should look for the ability to transfer calls from one person to another – since you’ll have extension numbers to work with, this should be easy.
For more facts about hosted PBX systems or VoIP in general, just contact us. We’ll be glad to help you out.
November 3, 2018