Previously known as Switch.co, Dialpad promises businesses they will empower teams with voice, messaging, and meetings on any device by providing them a unified communications solution that is not only simple to set up but also effortlessly scalable and easy enough for even the most technologically novice user to use.
The Dialpad App is extremely versatile and built on innovation. It utilizes HD voice and video and allows end users to easily call contacts, take notes, record calls and even utilize automated transcription (powered by AI) for future reviews of calls.
A word about the free trial, while there is a free trial option offered on the website, some users have reported that the key is to specify that you have a company of fewer than 5 users in order for it to be instantly approved. Otherwise, it becomes necessary for customer service (aka sales rep) to contact you to walk you through the process.
STANDARD
Includes:
Product Features:
PRO
Includes: Product Features: Enterprise
Product Features:
As a ‘cloud only’ solution, Dialpad is a great example of the direction that digital communications are headed and it’s not often you come across a UC solutions provider that offers more bang for your buck – especially for businesses in need of unlimited calling. And the availability of a 30-Day free trial means that businesses can audit the services and solutions offered and experience the system first hand without having to make any commitments.
Dialpad offers great feature sets that can be tailored to the enterprise and SMB market and integrates with many of the leading CRMs and Apps. Outside of simple VoIP calling solutions, the company also provides an entire platform of UC options like HD video calls and conferencing.
It is a tangible solution for businesses on the go or those that require streamlined communications across a multitude of handheld devices (Android, iOS, tablet, even laptop or desktop computers) – It helps to boost productivity and to strengthen the connection between teams and customers by putting voice, messaging, meeting and video on every device capable of supporting communications technology.
Having said that, the biggest complaint about Dialpad as a company is the lack of availability of customer and technical support. Customers on the low tier have very minimal access, users of the Pro tier have access to phone support Monday to Friday, 24 hours each day. Customers on the Enterprise tier have access to customer support 24 x 7. Additionally, some users have reported ‘spotty’ or inconsistent service while connected to Wi-Fi.
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