Previously known as Switch.co, Dialpad promises businesses they will empower teams with voice, messaging, and meetings on any device by providing them a unified communications solution that is not only simple to set up but also effortlessly scalable and easy enough for even the most technologically novice user to use.

Dial Pad Screen Shot
  • The Pros

    The Dialpad App is extremely versatile and built on innovation. It utilizes HD voice and video and allows end users to easily call contacts, take notes, record calls and even utilize automated transcription (powered by AI) for future reviews of calls.

    A word about the free trial, while there is a free trial option offered on the website, some users have reported that the key is to specify that you have a company of fewer than 5 users in order for it to be instantly approved. Otherwise, it becomes necessary for customer service (aka sales rep) to contact you to walk you through the process.

    • Easy to set up and manage
    • Scales with almost no downtime
    • Good support for both iOS and Android devices
  • The Cons

    • Some users report needing to adjust the default settings on the mobile app
    • Call quality is sometimes reported as being ‘spotty’ over Wi-Fi
    • There is limited availability of call monitoring features
    • Users on the two bottom tiers have limited access to phone and email support
  • The Plan

    STANDARD

    • $15 per user, per month
    • 30-Day Free Trial

    Includes:

    • Phone Messaging Conferencing, G Suite & O365 Integrations

    Product Features:

    • Unlimited Calling and Texting US & Canada
    • Unlimited Conferencing up to 10 Participants
    • Single Sign-On (SSO)
    • Polycom & Obihai Phones Supported
    • VoiceAI
    • Basic Analytics

    PRO

    Includes:

    • All Standard Features
    • Integration with CRMs, Slack, etc
    • 24/5 Phone Support

    Product Features:

    • Unlimited Calling and Texting US & Canada
    • Unlimited Conferencing up to 10 Participants
    • Single Sign-On (SSO)
    • Polycom & Obihai Phones Supported
    • VoiceAI
    • Advanced Analytics
    • Call Center (Add On)
    • International Offices in 40+ Countries
    • Voicemail Transcription

    Enterprise

    Includes:

    • All Pro features
    • CRM & App Integrations
    • Analytics & Reporting
    • 24 /7 Support & Enterprise SLA
    • Product Features:

      • Unlimited Calling and Texting US & Canada
      • Unlimited Conferencing up to 10 Participants
      • Single Sign-On (SSO)
      • Polycom & Obihai Phones Supported
      • VoiceAI
      • Custom Analytics
      • Call Center (Add On)
      • International Offices in 40+ Countries
      • Voicemail Transcription
      • Enterprise SLA
      • Admin APIs
      • SAML / SCM

Summary

As a ‘cloud only’ solution, Dialpad is a great example of the direction that digital communications are headed and it’s not often you come across a UC solutions provider that offers more bang for your buck – especially for businesses in need of unlimited calling. And the availability of a 30-Day free trial means that businesses can audit the services and solutions offered and experience the system first hand without having to make any commitments.

Dialpad offers great feature sets that can be tailored to the enterprise and SMB market and integrates with many of the leading CRMs and Apps. Outside of simple VoIP calling solutions, the company also provides an entire platform of UC options like HD video calls and conferencing.

It is a tangible solution for businesses on the go or those that require streamlined communications across a multitude of handheld devices (Android, iOS, tablet, even laptop or desktop computers) – It helps to boost productivity and to strengthen the connection between teams and customers by putting voice, messaging, meeting and video on every device capable of supporting communications technology.

Having said that, the biggest complaint about Dialpad as a company is the lack of availability of customer and technical support. Customers on the low tier have very minimal access, users of the Pro tier have access to phone support Monday to Friday, 24 hours each day. Customers on the Enterprise tier have access to customer support 24 x 7. Additionally, some users have reported ‘spotty’ or inconsistent service while connected to Wi-Fi.

Overall Rating 4.0

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