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eVoice is a comprehensive and easy-to-use Virtual PBX without the fluff. It is designed to automatically route calls to any predetermined location (think home, office, mobile phone, etc.) Moreover, the service is capable of sending voicemail to email, transcribing voice messages and screening callers – making it easy to work from anywhere.

As a basic PBX service, eVoice does not include value-added services like Internet faxing or call queuing.





The Pros

  • Around-the-Clock customer service: Previously, there had been concerns about the capabilities of the customer service department. However, the raise quality and to provide optimal coverage, eVoice now offers 24-hour US-based customer support. This includes a comprehensive online FAQ section and after-hours call routing.
  • Three easy-to-understand calling plans: Plans come in 300, 500, and 1000 minute increments and offer no cost 30-day trials (with limitations).
  • A user-friendly call interface: Each calling platform includes access to necessary features like toll-free calling numbers, call routing, US and Canadian local numbers, voicemail to text, multiple extensions, automated attendants, call recording, mobile applications, etc
  • Call conferencing: eVoice allows for conference calls of up to 95 participants. (beware that calls are charge per minute, per participant)

The Cons

  • Limitations on free trials: While each plan does technically offer a free trial, the trials for toll-free numbers are restricted to 855,866,877 and 888 numbers. Anyone wanting to use an 800-number will need to pay for a paid platform from the get go.
  • Limited features: As expected with most of the ‘basic’ PBX systems, eVoice only offers the most common calling features. Meaning that users will not have the option of call queuing, online faxing or web calling.
  • Troubles recording voice messages: In order to add recorded messages, users must first use a recording software (of their own choosing) and then upload their greeting into the eVoice system – or pay for a professional greeting.

The Plan

Every plan offered by eVoice comes with a no obligation 30-day free trial, however, these trials are limited to the number of available minutes in the plan being trialed. All plans are month-to-month, and do not include contracts or cancelation fees.

300 minutes – $9.95/ mth

  • A maximum of two extensions
  • 9 cents per minute after the first 300
  • Includes local or toll-free number options

500 minutes – $19.95/mth

  • A maximum of three extensions
  • 9 cents per minute after the first 500
  • VIP support and setup
  • Includes local or toll-free number options, with 1-800
  • Number porting

1000 minutes – $29.95 / mth

  • A maximum of five physical extensions with unlimited virtual extensions
  • 9 cents per minute after the first 1000
  • VIP support and setup
  • Both a local or toll free number
  • Vanity number (setup fee applies)

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eVoice provides a fair amount of business enhancing features designed to help businesses strengthen their professional image, while optimizing efficiencies and driving strong customer satisfaction. The system is customizable, allowing users to tailor the solution to best meet their needs, and offers a greater degree of flexibility than many leading competitors.

On the downside, many potential customers are swayed by the higher than normal per-minute calling charges. Companies failing to closely monitor usage may find themselves unpleasantly surprised by costly bills at the end of the month. That combined with the limited availability of customer service may make it necessary to proceed with caution.

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