eVoice vs RingCentral- Comparing Business VoIP
by Nate Rand
Choosing a business VoIP service can be a challenge, but we are here to help you make the comparisons. In this article, we are comparing eVoice and RingCentral to help you find the right service for you. Both are business VoIP providers and have a great deal in common with each other, but there are some notable differences between eVoice and RingCentral.
Business VoIP services can help you save money on business phone services compared with traditional landline phone services. Calls generally cost less and some plans offer unlimited minutes, making it easier to run your business if you have a fairly high call volume.
Business VoIP services can:
- Reduce phone costs dramatically. VoIP services may offer unlimited or low-cost minutes, so you can cut your costs.
- Provide your business with powerful analytics tools and resources. With business-friendly apps and services, you can get more work done.
- Simplify your business communications system. Business VoIP services such as eVoice and RingCentral bring many great communication features into a single system.
eVoice has consistently worked primarily with very small businesses and SMBs for a while, and RingCentral has focused mainly on larger businesses but now is trying to reach small business customers. For any business, either of these services may make sense.
So, which service is right for your business? Review the services and decide for yourself. Keep in mind, though, that plans, pricing and services may change and could be different from what you see here. If you are interested in a specific service, check with the vendor for more details.
eVoice vs RingCentral:
- Plans and Minutes
- Which service is right for you?
1. Plans and Minutes
The two services work differently with regard to plans and minutes, with some services, additional numbers and other features available for an added fee or upgrade to another plan.
With eVoice, you can get multiple numbers and a set allotment of minutes for each month. Upgrading to more expensive plans gives you more numbers and minutes, allowing you more flexibility in how you use your phone plan.
RingCentral gives you a specific number of minutes and charges per user. The default is using a single phone number. Upgrading provides you with more minutes and plan features.
Many of the features are the same, since both eVoice and RingCentral are business VoIP providers. There are some important differences, however.
Basic features that both vendors offer:
- Call Queues: Create and manage queues so callers are routed to specific agents.
- Caller ID: Find out who is calling with either service.
- Call Logs: Log your calls and save the information for your records or analytics.
- Call Transfer: Transfer phone calls.
- Dial-by-name Directory (may be a premium feature): Create dial-by-name directories.
- Call Recording (may be a premium feature): If you need to record phone calls for call center training, quality control or other purposes, both services offer this feature.
- Sequential/Simultaneous Ring: Both services offer these features.
- Do Not Disturb: You can set a do not disturb and have calls go to voicemail.
- Call Forwarding: Forward your calls.
- Direct Dial Numbers: Direct dial numbers are available.
- Find Me/Follow Me: Have your calls automatically routed to different numbers or locations with these features.
- Message Alerts: Get alerts when you receive a message.
- Log In from Any Phone: Option to log-in to your service from any phone.
- Extensions: Add extensions to create phone trees, provide extensions to each employee or department, etc.
- Call Screening: Screen your calls and block specific calls.
- Inbound Click-to-Call Widget: Use click-to-call on your website or in your app.
- Outbound Click-to-Call from Desktop Portal: Click-to-call from your desktop, as well.
- Call Routing Rules: Call routing rules and hours are available with either service.
- Auto Attendant: Virtual receptionist and pre-recorded messages.
- On-Hold Music: When callers are placed on-hold, they can listen to on-hold music.
- Voicemail: A voicemail box is included with each number.
- Voice-to-Text Transcription: eVoice offers for an extra fee
- Call Recording: eVoice offers for an extra fee
- Web Conferencing: eVoice offers for an extra fee; RingCentral offers in a separate plan
- Text Messaging: eVoice offers for an extra fee
- Virtual Extensions: RingCentral offers for a fee for each extension
- Vanity Numbers: RingCentral offers for a fee
Integrations can be very helpful, since they allow you to use your VoIP plan with your favorite apps. RingCentral allows integrations, and so far eVoice does not offer integrations yet. It is important to do your research to see if the integrations you are looking for are available.
eVoice does not offer integrations, so if this feature is important to you, you should keep that in mind.
This vendor offers a variety of integrations with popular business platforms such as Dropbox, GSuite, Microsoft Office 365, Microsoft Outlook, Salesforce, Zendesk, Workato and others. If you use a lot of business software at your company and need a VoIP service that integrates with the programs you use, you should consider RingCentral.
4. Which service is right for you?
eVoice and RingCentral have important differences, in part because when they began they targeted different customers. Now, they are both seeking small business customers, but their original product and service offerings remain similar to what they originally had. If you own a small business or SMB, you ultimately benefit from the added attention and competition for your business.
eVoice has always sought small business customers who are looking for basic, affordable access to business phone service without expensive or unnecessary frills. Their customers did not necessarily want much more than a small list of straightforward features, so that is what was originally offered. eVoice is a great choice for businesses looking for uncomplicated VoIP service.
RingCentral, on the other hand, originally serviced primarily larger businesses. As such, they have some extra features and premium functionality. You can also use integrations with RingCentral, and many different ones to choose from are available. If these added features are important to your business, then RingCentral may be the right service for your organization.
Top Questions to Ask Yourself When Shopping for Business VoIP Services
- “What is my price range?” Include any hidden costs, equipment expenses and fees. Many vendors charge extra for premium services.
- “Do I need a service that offers an app?” Some, but not all, vendors offer apps to go with their VoIP services that help with analytics, create reports, allow you to make calls, etc.
- “Do I need unlimited minutes?” Many business VoIP services offer plans with limited minutes.
- “What integrations do I need?” If you need Salesforce, Dropbox or something else, be sure to find a service that is compatible with it.
- “Do I want to bring my own device?” Not every service allows you to bring your own device, but some BYOD providers exist. You will need a device that uses SIP protocol, the industry standard. Keep in mind that the service provider may not offer technical support or assistance with your specific device, but many of them do offer online guides and information that may help you out.
- “Should I buy or lease my hardware?” Some services require you to use specific hardware and they expect you to lease or buy it from them. Your vendor may provide the equipment or they may expect you to bring your own.
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