Targeted primarily for small and midsized businesses not having the capital to install premise-based PBXs, Grasshopper is a single service solution for users who want high levels of flexibility and maximum features, but don’t want to pay for a ton of things that they won’t use. The service more than lives up to its reputation as a virtual telephone system with ‘oomph’ and functions much in the same way as other leading PBX systems in terms of services provided and feature availability, however, unlike many other systems, with Grasshopper there is no need to purchase additional equipment.
Unlike traditional PBXs or VoIP service, Grasshopper is a virtual PBX that, for all intents and purposes, forwards all incoming calls to a cellphone or landline.
The primary features of Grasshopper include:
Grasshopper Caller ID: Different from other apps, Grasshopper allows users to call from a smartphone so that the company caller ID information and phone number is displayed on outgoing calls. This may not be an option when using a standard landline.
Enhanced Emails: The primary account holder and the heads of each department have the option of programming the service to email them all voicemails and faxes. These will be delivered as either Mp3 or PDF files.
Read your Voicemail: This option allows users to have their voicemails transcribed and sent to their email address.
Voice Studio: The service offers an entire suite of recording options that can be used for business purposes such as recording a professional sounding greeting, etc.
Next Available Employee: The sales and customer support phone system can be established in a manner that places callers on hold and automatically routes them to the next available agent, regardless of how many different phones are being used.
All packages include:
Depending on the number of lines (or toll-free calling numbers) and the amount of monthly minutes, costs range from $12 to $199 / month.
Grasshopper is a noble solution for budget conscious small businesses who either have BYOD plans, or don’t mind employees using their own devices. The service not only provides a decent amount of features, it also helps businesses to establish and maintain a strong, professional appearance.