How Do Hosted Business VoIP PBX Systems Work?

For those who are used to using on-site PBX systems, the idea of handling call transfers without some kind of hardware on the premises raises questions. The most obvious is these is the question of how a hosted PBX system does its job. Fortunately, it turns out that they work very well, and the principles aren’t as odd as they may seem. Here are some of the basics:

Hosted VoIP PBX Systems Work in Tandem with VoIP Phone Systems

Thanks to this fact, there is no need to try to interface a VoIP PBX with a standard landline phone system. This eliminates the need to jump across protocols and ensures that everything works smoothly.

VoIP Phone Service Providers Provide the PBX Aspect

This is another thing that ensures that the system will be reliable. There is no need to pass the call information between carriers, so there’s no weak point that could result in dropped or misdirected calls.

Hardware Exists – Just Not on the Customer’s Side

As the name implies, hosted VoIP PBX involves the relevant hardware being hosted at a remote location. This location is typically one of the data centers used by the provider. Since this technology is digital, the hardware takes the form of a server rather than a typical hardwired PBX machine.

Changing the Settings of Hosted PBX is Simple

Since there’s no old-fashioned equipment involved, making changes is no longer a complicated process. All you have to do is log into your account and change the information on the relevant screen. Once you save your changes, they immediately go into effect.

Hosted PBX Can Route Calls to Any Telephone-Capable Device

Unlike landline PBX systems, hosted ones can deliver calls to people who are outside of your office. Any device that can accept phone calls will work. This includes cell phones, home phones, and even properly-equipped laptops and tablets. With some providers, all a computer like a PC or laptop needs to connect is the right software and a headset!

Of course, hosted PBX handles calls that are meant to stay within the office walls as well. Telephones called IP phones can be connected directly to the internet cable to make and receive calls. Even some landline-style business phones will work if outfitted with the proper adapter. It’s a good idea to check with the provider about specific models of physical telephones to ensure compatibility and a smooth transition. VoIP companies will be glad to give these specifics.

This flexibility is one of the best aspects of hosted PBX. It makes it easy for customers to reach your outside salespeople, representatives who work from home, and other remote employees by simply dialing your main number. In fact, if the outside environment is quiet enough, callers will never know that the person they’re talking to isn’t at your physical location.

VoIP Services Cover All Business Phone Needs

One thing that business owners may be concerned about is the fact that in order to use VoIP PBX, the company must also sign up for VoIP phone service. Fortunately, there is no need to worry. Business phone basics like hold, automated receptionists, and the ability to transfer calls between departments are all present. Some VoIP providers offer features far beyond this basic capability. Nextiva, for example, has around 40 different features to choose from.

As this shows, hosted VoIP PBX systems and their associated telephone plans provide many benefits to businesses. They handle call routing and transfer, allow for communication beyond the walls of the office, save companies money, and offer plenty of features. To learn more about these systems, contact us. We’ll be glad to explain everything and help you get set up.

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