How Does Mobile VoIP Work?

Mobile voice over IP (VoIP) allows you to use VoIP service with your smartphone. This can help you generate savings on phone service expenses, access advanced VoIP services and gain other benefits only available when with VoIP. VoIP allows for phone signals that are transmitted using the Internet instead of the plain old phone service (POTS) grid’s copper wires. All Wi-Fi phones are actually using VoIP systems to call.

VoIP has several important and significant advantages over POTS. Users need a service account with a VoIP vendor, an Internet connection and equipment to conduct VoIP calls such as an IP phone or analog phone with an analog telephone adapter (ATA). Mobile VoIP subscribers can access these services with a smartphone.

Mobile VoIP Can:

  • Send voice calls over the Internet
  • Help you become more productive away from your desk with advanced VoIP phone service features
  • Reduce business phone service costs

In this article, we will explain how mobile VoIP works and introduce some of the more popular features available to subscribers with VoIP accounts. We will also help you decide whether VoIP can help your business.

Article Contents:

  1. How Mobile VoIP Works
  2. Mobile VoIP Features
  3. What Equipment Do I Need for Mobile VoIP?
  4. Is Mobile VoIP Right for My Business?
  5. Getting Started with Mobile VoIP

1. How Mobile VoIP Works

VoIP is distinct from traditional POTS, although VoIP users can reach landline and analog phones. VoIP systems use Session Internet Protocol (SIP) trunking, a technique that connects VoIP phones to the POTS exchanges using the Internet. Instead of routing voice calls as analog signals, VoIP creates discrete packets of data from voice conversations and transmits this data over the Internet. VoIP uses optimized network routes to make transmission as fast and as efficient as possible.

This technology revolutionized the telecommunications industry and made phone service cheaper and more efficient than ever to deliver. As a direct result, phone service costs began falling considerably. Today, using VoIP service is a fairly standard industry practice for businesses with a lot of phone overhead costs, particularly for companies receiving large volumes of toll-free inbound calls.

A Few VoIP and POTS Differences:

  • Data Packaging–VoIP and POTS package voice data differently.
  • Signal Transmission–VoIP uses the Internet instead of the copper wire system landline phones are famous for, but VoIP phones can still call traditional phone numbers as well as use phone numbers of their own.
  • Integrations–VoIP has a wide variety of software platform integrations
  • Business Phone Features–Access more advanced phone functionality to help your business become more productive.

2. Mobile VoIP Features

Typical mobile VoIP features are designed around the needs of businesses. VoIP allows you to skip your expensive 3G, 4G or other wireless phone connections provided by your phone company and use Wi-Fi instead to transmit voice data. If you can connect to a Wi-Fi network for VoIP calls instead of relying on your phone service minutes, you may save money on business phone services. VoIP can help you accomplish more with your phone service, with significant potential savings. Other great features allow you to access voicemail transcription services, call forwarding, queuing and other business-oriented features.

Common Mobile VoIP Features:

  • Queues–VoIP phones, including smartphones, can connect to other phones as part of a phone exchange. Incoming calls can be directed to an agent endpoint, such as your smartphone, or sent into a queue to wait for an available agent.
  • Analytics–VoIP call systems can record and save data you can analyze later for metrics to use for making strategic business decisions.
  • International Calls–Make and receive international phone calls and pay a cheaper rate than what you would typically owe your phone company for a traditional analog call. Pay local area rates instead of higher international rates.
  • Toll-Free Calls–Choose toll-free numbers and accept toll-free phone calls at lower costs than what you would normally pay. For larger organizations or companies with higher call volumes, this could result in substantial savings.
  • Unlimited Minutes–Typically, you can get as many minutes as you need, without overage charges.

Many other features are available, making VoIP service potentially a great investment for your business. With a VoIP connected smartphone, you can keep using your VoIP service if you are away from your computer or other VoIP phone. Or, you can use your smartphone as your primary VoIP phone.

3. What Equipment and Software Do I Need for Mobile VoIP?

For your own mobile VoIP connection, you will need some basic equipment. Many businesses already have smartphones, making mobile VoIP a relatively simple step. You will also need an Internet connection of some kind. Depending on the other phones and devices you plan to use, you may need other equipment as well.

You Will Need:

  • Phones–Your smartphone and other VoIP compatible phones if you plan to establish a business communications system with multiple endpoints in the network. For instance, A phone system you could use to create queues. You can customize your system with a variety of different types of phones, if you want to. IP phones, analog phones with ATAs and other SIP enabled phones can all be used together to help you create your business phone system.
  • Software–You probably need some kind of app on your smartphone to make VoIP calls. For VoIP service, you may decide to get a VoIP vendor, which may cost you money. If you are using integrations, you will need accounts with the software platforms you plan to use. You may need an automatic call distributor (ACD) to route phone traffic through queues and keep your system moving along.
  • Servers–Depending on how you customize your VoIP phone system, you may need servers to run traffic routing software such as an ACD and to help with SIP trunking.
  • Internet Connection–You need an Internet connection to transport voice data packets created by your VoIP phone. This is typically a Wi-Fi connection. All Wi-Fi phone calls use VoIP.

4. Is Mobile VoIP Right for My Business?

It all depends on what you want to accomplish with your VoIP connection. You can join a mobile phone to a larger business phone system, using an ACD or SIP forking to route your calls or connect incoming calls in a queue.

If you plan to use your VoIP line for a small business or solopreneurship, a single connection through a VoIP service may be enough for your calls. It may save you money on business phone service. If you are a larger organization, however, or have a lot of employees or coworkers, you will probably need other phones and virtual extensions. Creating multiple departments and providing them with their own phone numbers is easier with virtual extension capabilities.

5. Getting Started with Mobile VoIP

To get started, you need to make a list of business phone features you are looking for in a VoIP service. Once you have a better idea of how you plan to use VoIP, you can research vendors intelligently and find the right vendor for you. There are a variety of different VoIP apps on the market. These apps can allow you to quickly deploy a business phone system with advanced services.

Mobile VoIP is a technology that can dramatically decrease your phone bills and help you get more done at work. You can receive your business calls, use toll-free numbers and take advantage of other advanced business phone features using your smartphone.

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