How to Find the Best Business VoIP Reviews?

When you’re searching for the best business VoIP solution for your business, you’re probably going to come across a ton of reviews. It can be hard to sort through the noise and find valuable information that’ll help you make a decision.

Before you even begin your search it’s a good idea to gain a basic understanding of what the space has evolved to, and what kind of features to look out for. The more information you have the better decision you’ll end up making for your company.

Below we take a look at how you can better understand the business VoIP landscape and offer a few places you can look for reviews online.

Understanding the Business VoIP Landscape

Before you dive into sorting through business VoIP reviews and comparing different plans, it’s important that you understand the landscape. The technology in this space evolves at quite a rapid pace, so it’s important to prep yourself with where the VoIP market is currently at.

Below we go into the core features you’ll come across when comparing different VoIP providers and what you’ll want to look for when comparing providers.

What is Business VoIP?

Business VoIP solutions allow you to utilize the internet, instead of traditional phone lines, to make and receive phone calls. Business VoIP solutions have enterprise features that can help your business succeed. There are both residential VoIP solutions, like Skype and more advanced VoIP providers that cater to businesses of all types.

Common Features Included

VoIP providers go well beyond just replacing your existing business phone lines. Some common features that you’ll come across are, auto attendant, call waiting, conference calls, caller ID, hold music, voicemail, virtual extensions, and much more.

When you’re searching through various reviews make sure the features profiled line up with the features your business needs to operate.

What is PBX?

A PBX is a phone system that routes both inbound and outbound calls. It helps to route calls within your office as well as manage and redirect calls from outside users. Old school PBX systems used to be very pricey, you might even have one of those setups yourself.

However, a lot of solutions today utilize hosted or virtual PBX’s, which are managed by your VoIP provider at their own data centers, instead of it being installed on site. This helps to greatly reduce costs while providing you with solid inbound and outbound software.

How Business VoIP and Traditional Phones Differ

Right out of the gate VoIP gives you a bundle of features, flexible pricing options, and improved call quality. It’s natural to feel a little hesitant when switching over phone systems, especially if you’ve been using your old system for quite some time. With a traditional phone system at most, you’ll have the ability to put callers on hold and manage your lines. But don’t your customers and employees deserve the best communication solution possible?

However, with today’s VoIP solutions this transition can be seamless. In most cases, using a business VoIP will actually make your life easier. Plus, you get access to tons of additional features.

If you switch over you’ll usually experience benefits like reduced rates, improved call quality, better employee productivity, remote office integration, and more.

How to Effectively Compare Providers

Now that you have an idea of the basic functionality and services that VoIP providers offer, it’s time to go into what you should look for when you’re comparing various providers.

1. Pricing 

One thing that you’ll want to look for is pricing. You want to choose a business VoIP provider that’s within your current budget and can grow with you as your company expands. Most providers have multiple packages that cater to different levels of business owners.

2. Matching Feature Set

You’ll need to look for business VoIP providers that actually provide the services you need. If you don’t need a ton of additional features, then you can probably get by with a basic solution. If you can, take stock of your needs first, before you begin your research, to find the best-fit VoIP solution for your business.

3. Customer Reviews

Customer reviews can tell you a lot. Most reviews on the company’s website aren’t the best representation of their level of service. There are dozens of avenues online that showcase actual customer reviews, which we highlight below.

When reading customer reviews it’s important to look out for trends, don’t let a single review sway you away from testing out the service.

4. Reliability

Probably the most important aspect of the service is reliability and uptime. There’s no point in switching over to a VoIP solution if it’s going to be down. Your customers need to be able to reach you when they need you the most.

When reading user reviews keep a special eye on what they have to say about reliability, and how quickly they were able to run things around when the system went down.

5. Core VoIP Focus

A lot of VoIP providers have a specific focus. Some are PBX based, while others aren’t. Some focus on large companies, while others are better suited for small businesses. Some providers even have a clear focus on either inbound or outbound calls.

You’ll find a better level of service if you find a VoIP provider whose core focus aligns with what you require.

Best Places to Find Business VoIP Reviews

There are dozens of places you can find out more information about various VoIP providers. Provider websites are chock full of information about their specific services, but probably aren’t the best place to find real user feedback. Once you’ve looked through a potential provider’s website and have found a service match, then it’s time to see what users really think of the service.

There are big technology sites like Top10VoIPList , Cnet, PCmag, and more which can provide you with an unbiased opinion of the VoIP provider. A lot of these sites also have plenty of customer reviews you can look through as well. There are also plenty of smaller sites that are dedicated to VoIP reviews as well, most of these will come up in a standard Google search. You’ll be able to glean plenty of information from these reviews as well.

When reading any review online you should always take it with a grain of salt, if the reviews seem to be too good to be true. Honest reviews will always showcase the good and the bad, or at least spell out what kind of business owner the product is best for.

Overall, researching the right business VoIP solution is going to take some time. You’d hate to choose the wrong provider and have to switch after you find out they don’t offer the level of service you require. Investing time up front into the research process will help save you time in the long run. We hope the tips above have given you a greater understanding of the business VoIP landscape, as well as what to look for when you’re combing through VoIP reviews online.

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