How to Find The Right Hosted VOIP PBX For Your Business (Part 1)

Are you thinking about updating your company’s outdated phone system to a newer hosted Voice over Internet Protocol (or VoIP PBX) system? If you are, it is important for you to research different options before you sign a long-term contract. After you have compiled a list of potential vendors, you should think about what you should ask them to make sure they are the right fit for your company. Below are a series of questions you can ask that will provide everything your business needs to know before choosing a hosted VoIP PBX vendor.

How Long Has The Company Been in Business?

One way you can learn more about a VoIP provider is by asking how long they have been in business. If they have been in the industry for a long time, it can speak volumes about their expertise and level of professionalism. You can also ask for references from previous customers to get more insight about their business.

How Far Does Their Network Expand?

How far does the company’s network expand. This is an important question, especially if you have a large company with multiple locations. Is their network restricted to certain areas? Are there any limitations?

What Kind of Product Features Do They Offer?

Before you ask about the features the VoIP provider offers, you should sit down and think about what your company needs in a VoIP communication system. Make a detailed list that describes some of the features your business needs that are non-negotiable. You can also think about which features are nice, but not essential. Now you can chat with different providers and find one that offers the features you need. You can also ask different questions to clarify their cost structure. For example, do they charge extra if you decide to add certain features? Is there an extra fee or cost for them to initially set up your company?

What is Their Process For Adding or Removing Phone Lines?

Another question you can ask prospective hosted VoIP PBX providers is what their process is for adding or removing phone lines. Is your business obligated to keep a certain number of phone lines to avoid any fees? How long is the turn around time for adding or removing them? Do they have any other policies? For example, some VoIP vendors charge a per line cancellation fee or require you to pay more money when they add a phone line.

What Are Their Technical Support Options?

It is very important to find a provider that can offer amazing customer support, especially if you have a hosted VoIP phone system. What kind of support do they offer after they set up your account? Do they have office hours and a reliable phone number in case you or someone in IT has a question? What happens if there is an emergency and your communication is interrupted? Do they have a set protocol that they follow.

Do You Have to Sign a Yearly Contract or is it Month-to-Month?

What is the on boarding process like? Also, does your company have to sign a yearly contract or is it a month-to-month obligation? You should also find out if you have to pay an early cancellation fee if you want to end the arrangement or switch providers.   Once you find out more about their terms, the sooner you can determine if they are a good fit for your company.

We hope these questions can help you select a good VoIP provider. Please contact us today or give us a call at 480-407-6345 for more information about the top hosted VoIP vendors in the industry.

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