Is It Worth it to Switch to Business VoIP Service?
by Nate Rand
Small to medium-sized businesses often find that their phone bills are higher than they would prefer. While this was once considered something a company would just have to live with, there are now options that make it possible to greatly reduce communications charges. This is definitely exciting, but is it worth the switch for all companies? Here are a few questions and answers to help make the right decision clear:
Does the Company Already Have Broadband-Enabled Workstations?
While almost all businesses now provide computer terminals to their phone employees, not all of them have workstations that are connected to the internet. Since VoIP service relies on a fast internet connection – preferably cable – the answer to this question will be very important for determining transition costs.
Companies that already have workstations that are hardwired to the internet will find that the cost of the transition is very low and may even be free. This is a big point in favor of switching. Businesses that have workstations that are not internet-enabled, on the other hand, may have to pay to have cable wired into the relevant areas. This can be as expensive as phone wiring since it involves the same level of labor. These companies will need to consider installation costs when doing their cost/benefit analyses.
Is Telecommunications Mobility Important?
Some VoIP services allow calls to be routed to any phone – even cell phones. This is great for companies that have field staff. Customers will only have to know the main business number in order to contact employees who are on the road, at home, or even on the beach. All of the usual business phone capabilities will still be there regardless of a staffer’s actual location.
Other companies have no need for mobility. The staff stays in the office throughout working hours, and after the office is closed, callers get the automated message. For them, the promise of improved mobility is moot.
How Many Calls Does Your Company Make?
Many landline companies charge on a per call basis. It goes without saying that this practice hits high-volume callers the hardest, while those who hardly handle any calls don’t feel the sting.
VoIP service providers, on the other hand, typically offer plans that include a set number of minutes. You can make as many calls as you can within those minutes without being charged more. This makes VoIP service the best bet for companies that make or accept large numbers of short calls.
Is Your Company Expanding its Phone Operations?
If so, you’ll be faced with the question of which equipment to buy to get everyone hooked up to the voice network. Getting connected to traditional landline providers requires physical telephones, and those made for business can be surprisingly expensive. Some VoIP providers, on the other hand, can accept connections from headsets that are plugged into employees’ computers. You can also use cell phones with certain providers. VoIP providers can also work with sets known as IP phones, which look like regular telephones but are made to work with VoIP services.
Thanks to all of these options for VoIP connectivity, it’s easy for your company to bring on more phone personnel without making a big outlay for equipment. This makes VoIP an especially enticing option for businesses that need to expand capacity quickly or that have seasonal upsurges in the demand for phone personnel.
Getting the most out of VoIP requires selecting the right service provider and plan level. To learn all about your options, just contact us or visit our site. We’ll be glad to help you navigate the choices to arrive at the best VoIP solution for your company.
November 3, 2018