Founded in 2006 and headquartered in Orem, Utah, Jive Communications intends to deliver a vigorous and dynamic managed VOIP solution to businesses of all sizes – in all industries.

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  • The Pros

    Jive offers a single solution to each of its customers – an unlimited, managed VOIP platform. Businesses looking for reduced minutes packages will find that there are no metered options available to them; however, with the highly competitive cost model of the unlimited option there really isn’t a need for tiered pricing. Monthly costs can drop as low as $19.95 per VOIP line, per month, based on the number of lines needed.

    Jive’s VOIP platform is engineered using completely proprietary technology and does not require lengthy contracts be signed in order to initiate service. This means that customers are not obligate to remain with the provider and can enjoy the luxury of month-to-month billing. Additionally, the company stands behind their service, offering a 45-day money back guarantee and many impressive selling points, such as 99.99% uptime and around the clock customer support.

    The company delivers an impressive and rich feature set that continually advances thanks to ongoing developments and the launch of things like their very own proprietary PBX. Jive customers enjoy access to every calling feature imaginable, with the exception of call recording. Also offered is a mobile platform, accessible via Android and iOS smartphones and devices. This allows users to harness the breadth of Jive’s service offerings while away from the physical service address.

    Number porting is supported, at a cost of $15 per number. Customers deciding to port out of Jive have the option to retain their number with no hidden fees or legal obligations.

    Lastly, the company supports and provides many of the leading IP phones and conferencing hardware at greatly subsidized rates, some as low as $75. Each device supported is expected to function on a plug-an-go basis.

  • The Cons

    At first glance the unlimited plan sounds very appealing to the businesses with high call volumes. However, upon further investigation of Jive’s terms and conditions it would appear that each plan is based on ‘fair usage.’ This means that the maximum allowable amount is a pre-determined average of the incoming and outgoing minutes for a business. In certain situations, transparency is best.

    For customers needing to cancel services or return hardware orders restocking fees may apply. On average, these restocking fees are in the 30%-range – which can equal a significant cost for those buying the latest IP infrastructure and devices.

    Account holders are given a 30-day grace period for bill payments, which is typical of the industry. However, those who go past this timeframe will be penalized with 12% interest per annum.

    Despite the impressive list of features provided, what lacks is the amount of plug-ins. Many businesses benefit from CRM and email integration; however, this is not a service that Jive offers.

    Customers are urged to carefully review Jive’s terms and conditions as some have reported that Jive can utilize their customers’ business names and logos in their marketing material. This may not be a huge deal for everyone, but it is something to consider.

  • The Plan

    Jive offers a single, unlimited VoIP platform that utilizes proprietary technology and has been crafted for businesses of all sizes.

    Jive’s proprietary PBX is available for a $29.95 per line (with a price decrease to $19.95 for businesses with more than 50 lines)

Summary

Jive delivers a robust service with an impressive amount of features, including unlimited North American minutes, for one of the most competitive price points available. The company champions customer satisfaction, a point that is proven by their commitment to 24 / 7 customer support, 45-day money-back guarantees and 99.99% uptime SLA.

Overall Rating 4.5

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