NEXTIVA REVIEW

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Founded in 2006, Nextiva is touted as being one of the leading providers of enterprise-grade VOIP services in the United States. Catering to businesses of all sizes, Nextiva boasts a customer base of 100,000+ and champions the belief that access to reliable communications should be cost efficient and easily attainable for all business, not just those with larger operating capital.

INCLUDES 45+ PREMIUM FEATURES

UNLIMITED CALLING & FAXING

WORKS WITH MOST IP PHONES

30-DAYS MONEY BACK


The Pros

Historically, Nextiva’s principal focus was on VOIP phone services for the small to midsized business market. Over the years the company has expanded their service model and evolved to become one of the most recognized digital telecommunication providers in the industry, offering value-added services such as:

  • Managed Contact Center Solutions
  • PBX SIP Trunking
  • Mobile & Conferencing Solutions
  • Nextiva vFax

The services available include all of the standard VOIP functions and features and a wide variety of business enhancing features such as greeting recordings, softphone support, mobile phone integration, 800-calling, the very popular Nextiva toolbar (compatible with Outlook, IE and Firefox), and add-on tools like call recording and conferencing.

Nextiva’s user-friendly smartphone App is available for both iOS and Android devices and comes equipped with several productivity and collaboration tools to help users communicate more efficiently. Features available include:

  • Instant Messaging
  • Find Me / Follow Me
  • Video Collaboration

Leveraging the latest in NextOS technology, Nextiva delivers a revolutionary Unified Communications platform that not only transforms that way businesses collaborate, connect and communicate, but also keeps costs low by providing a true, all-inclusive pricing model that will allow companies to better manage their budgets and forecast spending.

Nextiva’s US-based customer support team provides expert service and technical advice via phone, email, and live chat.

The Cons

As the number of businesses adopting BYOD policies grows, the inability to leverage Nextiva’s Mobile App on the Office Pro plan may be a hindrance for businesses looking for lowest priced plan with the most available features. Additionally, the conference bridge feature is not available for subscribers of the Office Pro Plus plan.

The Plan

Nextiva delivers cloud based communications services that can be accessed securely from anywhere. Each plan includes features such as unlimited calling, unlimited faxing, mobility, number porting, and IM & presence tools.


Office Pro, starting at $19.95 / month

Office Pro Plus, starting at $22.95 / month (add-ons include mobile app and conference bridge)

Office Enterprise, starting at $29.95 / month (add-ons include presence, call recording, call barging, and attendant console)

Nextiva Connect, ranging from $8.95 to $69.95 / month

SIP Trunking metered plans, starting at $14.95 / month

SIP Trunking unmetered plans, starting at $24.95 / month

Nextiva vFax, available at no cost on every VoIP service plan

Nextiva Review
  • Features
  • Credibility
  • Security
  • Ease of Use
  • Help and Support
  • Overall Rating
4.9
Comments Rating 5 (18 reviews)


Summary

Championing the ideals of affordable communications, Nextiva is a leading VOIP solutions provider offering easy access to expert technical support, a 30-day money back guarantee and an impressive selection of enhanced telecommunications features.

Taking consumer demands and evolving business dynamics into consideration, Nextiva has proven their commitment to offering best-in-class, flexible and scalable solutions with the introduction of the latest mobile app that allows mobile and virtual employees to easily (and securely) access the corporate communications system. As more and more companies embrace the BYOD trend, the Nextiva mobile app has helped to solidify the purchasing decision of many businesses.

Nextiva Features

Platforms

Use via computer

Use via cellphones

Use via phones

Minutes per Line

Money Back Guarantee

Min. Contract Length

Customer Service Hours

Call Hold

Call Forwarding

Call Logs

Call Transfer

Call Waiting

Caller-ID

Custom Tagging

Dial-by-name Directory

Local Number Portability

Music on Hold

Automatic Callback

Auto-Attendant

Call Blocking

Call Conferencing

Multiple Devices on 1 Extension

More Features

Online Backup & Storage

Priority Alert

Privacy

Push to Talk

Seven-Digit Dialing

Unified Inbox

Outbound Call Control

Outlook Integration

Remote Office

Video on Hold

Virtual Extensions

Call Recording

Group Intercom

Call Queuing (ACD)

Call Groups

Switchboard Software

Internet Fax

Toll Free Number

Virtual Mailbox

Professional Greeting

iOS App Support

Android App Support

Salesforce Integration


21 Reviews

  1. Baker Rignestock January 31, 2017
  2. Sarah Adams January 31, 2017
  3. Thomas Juniper January 31, 2017
  4. Ray Preston January 31, 2017
  5. Jason Breken February 1, 2017
  6. Bill Jaxon February 1, 2017
  7. josh samson February 1, 2017
  8. Genevieve Taylor February 16, 2017
  9. Mike Flynn February 21, 2017
  10. Jennifer Haggerty February 23, 2017
  11. Sam Donaldson February 25, 2017
  12. Terry F. March 7, 2017
  13. Michael Friedman March 20, 2017
  14. Stacy M. March 23, 2017
  15. Greg Willis March 30, 2017
  16. Martin Larson April 4, 2017
  17. Joe T. May 10, 2017
  18. Rachel Adams May 10, 2017
  19. Tom Garrett May 31, 2017

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