Based in Scottsdale, Arizona, Nextiva is leading the VoIP provider for many reasons. Its communications platform delivers impressive reliability with an unwavering focus on customer service. Nextiva goes beyond business phone service with its two feature-rich product suites. The company’s NextOS is a unified platform to manage voice and business applications.

Nextiva’s Business Communication Suite complements its phone service with essential customer management tools. Examples of this include sales and service focused CRM, survey management, and more.

If your business doesn’t need phone service, don’t despair. The Nextiva Customer Relationship Suite helps firms manage sales and customer service interactions.

Nextiva’s product lineup supports sole-proprietors and large enterprises with more advanced needs. Nextiva’s VoIP phone system has proven itself reliable in the industry with 99.999% uptime. The company regularly updates the NextOS platform with new features and capabilities.

We can’t even talk about Nextiva without mentioning their passionate customer service ethos. The company focused on delivering Amazing Service during every interaction. The company’s focus on friendly customer support is their distinct advantage. Nextiva offers hands-on onboarding guidance and strategic recommendations from account management. According to customer reviews, the Nextiva support team provides help to every customer.

We rate Nextiva as our top business VoIP provider. The company’s feature-rich phone system and warm customer service are the top reasons. We’ve found that customers get access to so many features for a low, competitive price. Nextiva deserves its place at the top of the list for VoIP service for these reasons and many more.

Continue reading to learn more about Nextiva’s benefits, drawbacks, and details about pricing. Additionally, we’ll share insights from trends seen throughout Nextiva reviews.

nextiva-screenshot
  • The Pros

    Nextiva’s VoIP phone platform provides professional features designed for entrepreneurs and larger businesses. Nextiva has eight data centers located across the United States. As a result, US-based companies experience ultra-reliable phone service.

    Nextiva offers many VoIP services that rise to the demands of businesses of any size. With dozens of calling features included, customers can focus on their clients. Top features include call forwarding, an easy-to-use mobile app, and a toll-free number.

    Business customers enjoy Nextiva’s unlimited calling across the United States and Canada. The company also provides customers low-priced calling rates to call other countries. Additionally, Nextiva customers receive unlimited online faxing, which saves time and lowers expenses. They no longer need a costly fax machine or an old phone line.

    Besides inexpensive calling, Nextiva provides every customer with a toll-free phone number. These toll-free numbers give businesses a professional and trustworthy phone number. Likewise, the Nextiva also offers free local phone numbers with every line of service. This perk means that employees get real phone numbers managed by the business.

    Most of Nextiva’s users admire the Nextiva App so they can take their business with them. This app lets users make calls on the go using their desktop, laptop, smartphone, and even tablets. The Nextiva App delivers business-grade chat, private messaging, and video conferencing capabilities. Employees love using the mobile app because they can handle phone calls away from the office.

    Nextiva’s customer support outperforms other business phone service in the market. During our evaluation, we conducted a simple test. We wanted to see how long it took to reach a friendly and knowledgable staff member. We reached a live customer support agent within 30 seconds during business hours. Business users can expect to talk to a member of their customer service team within a couple of minutes. As a result, they are always able to get the guidance and timely support that they need.

    For larger companies with advanced business communication requirements, Nextiva offers many scalable solutions. Nextiva is compatible with many IP-PBX systems, including Avaya, Cisco, Panasonic, and more. To equip their offices with voice connectivity, administrators use SIP Trunking from Nextiva.

    Unsurprisingly, call center operators have sophisticated demands compared to a typical small business. Nextiva covers all these needs, including call routing, call queues, and DNIS. Anything a professional call center needs, Nextiva has it: conference bridges, call recording, and caller ID, and whisper. These features arm agents with the tools to support customers and close sales. To ramp up a contact center, Nextiva’s team handles porting, onboarding, and training.

    Another topic that has trended in Nextiva reviews is the improved audio quality of phone calls. Nextiva’s VoIP network provides support for HD Voice, which makes calls sound crystal-clear. They support the latest in HD Voice codecs used in the latest-generation VoIP phones.

    The bottom line is clear. Nextiva provides an all-inclusive solution for a company’s communication needs. Nextiva’s price is affordable, especially when you think about the massive value they provide.

  • The Cons

    Nextiva remains an excellent business communications platform for most companies. However, there are a few areas for improvement. Here are a few drawbacks worth mentioning.

    Nextiva does not have a self-service method for creating accounts, except online faxing. To join Nextiva, you will need to request a demo and speak with an account executive. Once you create an account, all the features can be easily managed through an online portal.

    As with any VoIP phone service, you will need to ensure that you have a reliable high-speed connection. A majority of business owners have a broadband service provider, so this isn’t a concern. Companies with satellite internet should avoid Nextiva due to the poor internet connection.

    Currently, Nextiva only serves businesses with a location in the United States. Nextiva is unfortunately not an option. If your company has an office in the US, you can use Nextiva.

  • The Plan

    Nextiva has simplified its pricing packages into two product suites. The Business Communication Suite is Nextiva’s most popular suite. It includes all the features that businesses need to communicate with customers. The Customer Relationship Suite is similar, but it excludes Nextiva’s business phone service. All plans provide 24/7 tech support from a team dedicated to providing Amazing Service.

    The Nextiva Business Communication Suite starts at $20 per user every month. Depending on the number of users and term length, the price varies. Top features in the Professional plan include:

    • Business Phone Service
    • Sales CRM for Sales Teams
    • Helpdesk Software for Customer Support
    • Omni-channel Support
    • 99.999% High Availability & Uptime
    • Nextiva App for Cell Phones, Desktops, and Tablets
    • Team Collaboration
    • Survey Software
    • Custom Caller ID
    • 24/7 Support
    • Unlimited Calling
    • Unlimited Virtual Faxing
    • Free Local and Toll-Free Phone Numbers
    • Auto Attendant (“Press 1 for sales, 2 for support…”)
    • Nextiva App (mobile and desktop)
    • Conference Calls
    • SMS Messaging
    • User-Friendly Call Management & Administration
    • Standard & Custom Reports

    Nextiva offers more than 45 advanced calling features to complement its VoIP service. Examples include Voicemail-to-Email, voicemail transcription, call queues, dashboards, custom reports, and more.

    The Nextiva Customer Relationship Suite starts at $10 per user every month. Depending on the number of users and the length of the term, the rate will vary. Top features in the Professional plan include:

    • Sales CRM
    • Helpdesk Software
    • Omni-channel Support
    • Team Collaboration
    • Survey Software
    • 24/7 Support
    • Standard & Custom Reports

    Business owners should look to the Customer Relationship Suite for managing their customers. This Nextiva offering is compelling because all the prospect and customer info exists on one platform.

    Unlike many other CRMs, Nextiva tailors the interface for the business. This hands-on approach ensures that the company doesn’t have to adapt to Nextiva.

    Nextiva includes a powerful Rules Engine for automation capabilities in both product suites. This feature empowers employees to focus on customers and less on repetitive tasks.

    For companies with a larger footprint, Nextiva offers volume discounts for service. Additionally, the company has attractive pricing that complements longer terms. Likewise, enterprises endorse Nextiva’s dedicated support, reliability, and improved call performance.

Summary

Nextiva has earned our highest rating for a business communications platform. Why? Businesses receive top VoIP phone service, nifty CRM capabilities, and excellent customer service. Nextiva’s platform offers unmatched value at a fraction of the cost of separate tools.

The company’s mobile and desktop app, Nextiva App, is a hit among business users. Nextiva also offers SIP Trunking that extends the capabilities found in existing IP PBX systems.

Nextiva’s lesser-known features make the company highly competitive in the business VoIP market. For instance, their online faxing solution, vFAX, simplifies sending, and receiving faxes. Nextiva provides an elegant survey app that is integral to its CRM. Nextiva’s Enterprise tier includes a chat feature to engage website visitors automatically.

Nextiva satisfies its business users with personalized service and reliable platform. Nextiva stands behind Amazing Service and delivers it to every customer. Outside of technical support, Nextiva mentors customers to ensure they are successful.

Nextiva is the industry’s highest performer when it comes to verified customer reviews. Nextiva is a good fit for most businesses considering business phone service. They also provide a formidable solution to replace several office apps into one. Scroll down below to read more reviews published from customers about Nextiva.

Nextiva Features

  • Platforms
  • Use via computer
  • Use via cellphones
  • Use via phones
  • Minutes per Line
  • Money Back Guarantee
  • Min. Contract Length
  • Customer Service Hours
  • Call Hold
  • Call Forwarding
  • Call Logs
  • Call Transfer
  • Call Waiting
  • Caller-ID
  • Custom Tagging
  • Dial-by-name Directory
  • Local Number Portability
  • Music on Hold
  • Automatic Callback
  • Auto-Attendant
  • Call Blocking
  • Call Conferencing
  • Multiple Devices on 1 Extension

More Features

  • Online Backup & Storage
  • Priority Alert
  • Privacy
  • Push to Talk
  • Seven-Digit Dialing
  • Unified Inbox
  • Outbound Call Control
  • Outlook Integration
  • Remote Office
  • Video on Hold
  • Virtual Extensions
  • Call Recording
  • Group Intercom
  • Call Queuing (ACD)
  • Call Groups
  • Switchboard Software
  • Internet Fax
  • Toll Free Number
  • Virtual Mailbox
  • Professional Greeting
  • iOS App Support
  • Android App Support
  • Salesforce Integration

Overall Rating 5.0

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45 Reviews

  1. Garrett Penn May 28, 2019
  2. Jeremy Sutter May 20, 2019
  3. Dennis Hung May 16, 2019
  4. Georgia Gables May 2, 2019
  5. Tim McCall May 2, 2019
  6. Elliot Caleira April 30, 2019
  7. Lee Flynn April 29, 2019
  8. Emily Burton April 22, 2019
  9. Lance Noland April 17, 2019
  10. Sheila April 16, 2019
  11. Jenn Livingston April 11, 2019
  12. Jared Jaureguy April 9, 2019
  13. Emily Burton April 4, 2019
  14. David Glenn April 2, 2019
  15. Brigg Patten March 27, 2019
  16. Jake Dallas March 26, 2019
  17. Jenny Whit March 25, 2019
  18. Linda Mills March 22, 2019
  19. John Springs March 20, 2019
  20. Paisley Hansen March 18, 2019
  21. Mikkie Mills March 13, 2019
  22. Lewis Robinson March 11, 2019
  23. Craig Middleton March 8, 2019
  24. Frank Huntington June 12, 2017
  25. Tom Garrett May 31, 2017
  26. Rachel Adams May 10, 2017
  27. Joe T. May 10, 2017
  28. Martin Larson April 4, 2017
  29. Greg Willis March 30, 2017
  30. Jesse Tyson March 29, 2017
  31. Pat Sinclair March 25, 2017
  32. Stacy M. March 23, 2017
  33. Michael Friedman March 20, 2017
  34. Terry F. March 7, 2017
  35. Sam Donaldson February 25, 2017
  36. Jennifer Haggerty February 23, 2017
  37. Mike Flynn February 21, 2017
  38. Genevieve Taylor February 16, 2017
  39. josh samson February 1, 2017
  40. Bill Jaxon February 1, 2017
  41. Jason Breken February 1, 2017
  42. Ray Preston January 31, 2017
  43. Thomas Juniper January 31, 2017
  44. Sarah Adams January 31, 2017
  45. Baker Rignestock January 31, 2017

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