Located in Scottsdale, Arizona, Nextiva is leading the VoIP and UCaaS industry with its customer-centric product line and Amazing Service. Nextiva offers an all-inclusive communications platform for businesses including, VoIP (Phone Service), vFAX, CRM, Chat, Analytics, Surveys and more. You can also purchase these services a la carte from Nextiva if you don’t need the full suite of tools that Nextiva offers. Nextiva is our top-rated business VoIP provider due to its robust and easy-to-use products as well as its award-winning Nextiva customer service, all offered at an unbeatable price. And judging by the customer reviews for Nextiva, we’re spot on with our ranking! Nextiva deserves its place at the top of the list for these reasons and more. Read on to learn more about Nextiva, including the Pros and Cons of Nextiva, the various Nextiva plans available, and what customers are saying in Nextiva reviews.

  • The Pros

    Historically, Nextiva’s principal focus was on VOIP phone services for the small to midsize business market. Over the years, Nextiva has expanded its service model and evolved to become one of the most recognized digital telecommunication providers in the industry. Nextiva also offers value-added services such as:

    • Managed Contact Center Solutions
    • PBX SIP Trunking
    • Mobile & Conferencing Solutions
    • Nextiva vFax

    The services available from Nextiva include all of the standard VOIP functions and features as well as a wide variety of business-enhancing features, such as greeting recordings, softphone support, mobile phone integration, 800-calling, the very popular Nextiva toolbar (compatible with Outlook, IE and Firefox), Nextiva fax, and add-on tools like call recording and conferencing.

    Nextiva’s user-friendly smartphone app is available for both iOS and Android devices. The Nextiva app comes equipped with several productivity and collaboration tools to help users communicate more efficiently. Features available on the Nextiva app include:

    • Instant Messaging
    • Find Me / Follow Me
    • Video Collaboration

    Leveraging the latest in NextOS technology, Nextiva delivers a revolutionary Unified Communications platform that not only transforms that way businesses collaborate, connect and communicate, but also keeps costs low by providing a true, all-inclusive pricing model that will allow companies to better manage their budgets and forecast spending.

    Nextiva’s US-based customer support team provides expert service and technical advice via phone, email, and live chat. Nextiva support extends to all of their features.

  • The Cons

    As the number of businesses adopting BYOD policies grows, the inability to leverage Nextiva’s Mobile App on the Office Pro plan may be a hindrance for businesses looking for the lowest priced plan with the most available features. Additionally, the conference bridge feature is not available for Nextiva subscribers of the Office Pro Plus plan.

  • The Plan

    Nextiva delivers cloud-based communications services that can be accessed securely from anywhere. Each Nextiva plan includes features such as unlimited calling, unlimited faxing, mobility, number porting, and IM & presence tools.

    • Office Pro, starting at $19.95 / month
    • Office Pro Plus, starting at $22.95 / month (add-ons include mobile app and conference bridge)
    • Office Enterprise, starting at $29.95 / month (add-ons include presence, call recording, call barging, and attendant console)
    • Nextiva Connect, ranging from $8.95 to $69.95 / month
    • SIP Trunking metered plans, starting at $14.95 / month
    • SIP Trunking unmetered plans, starting at $24.95 / month
    • Nextiva vFax, available at no cost on every VoIP service plan


Nextiva comes in at the top of our business VOIP rankings, and for good reason. Championing the ideals of affordable communications, Nextiva is a leading VOIP solutions provider. Nextiva offers easy access to expert technical support, 30-day money back guarantee, and an impressive selection of enhanced telecommunications features such as Nextiva fax.

Nextiva takes consumer demands and evolving business dynamics into consideration. Nextiva has proven its commitment to offering best-in-class, flexible, and scalable solutions with the introduction of the latest Nextiva mobile app that allows mobile and virtual employees to easily (and securely) access the corporate communications system powered by Nextiva. As more and more companies embrace the BYOD trend, the Nextiva mobile app has helped to solidify the purchasing decision of many businesses.

Nextiva reviews demonstrate the high level of Nextiva support customers receive. Other Nextiva reviews compliment Nextiva’s business phone software and its overall performance as a virtual PBX provider. With an overwhelmingly positive customer review collection, Nextiva has shown why it is a leader in the VOIP industry. Scroll down to read a selection of Nextiva reviews.

Nextiva Features

  • Platforms
  • Use via computer
  • Use via cellphones
  • Use via phones
  • Minutes per Line
  • Money Back Guarantee
  • Min. Contract Length
  • Customer Service Hours
  • Call Hold
  • Call Forwarding
  • Call Logs
  • Call Transfer
  • Call Waiting
  • Caller-ID
  • Custom Tagging
  • Dial-by-name Directory
  • Local Number Portability
  • Music on Hold
  • Automatic Callback
  • Auto-Attendant
  • Call Blocking
  • Call Conferencing
  • Multiple Devices on 1 Extension

More Features

  • Online Backup & Storage
  • Priority Alert
  • Privacy
  • Push to Talk
  • Seven-Digit Dialing
  • Unified Inbox
  • Outbound Call Control
  • Outlook Integration
  • Remote Office
  • Video on Hold
  • Virtual Extensions
  • Call Recording
  • Group Intercom
  • Call Queuing (ACD)
  • Call Groups
  • Switchboard Software
  • Internet Fax
  • Toll Free Number
  • Virtual Mailbox
  • Professional Greeting
  • iOS App Support
  • Android App Support
  • Salesforce Integration

Overall Rating 5.0

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45 Reviews

  1. Garrett Penn May 28, 2019
  2. Jeremy Sutter May 20, 2019
  3. Dennis Hung May 16, 2019
  4. Georgia Gables May 2, 2019
  5. Tim McCall May 2, 2019
  6. Elliot Caleira April 30, 2019
  7. Lee Flynn April 29, 2019
  8. Emily Burton April 22, 2019
  9. Lance Noland April 17, 2019
  10. Sheila April 16, 2019
  11. Jenn Livingston April 11, 2019
  12. Jared Jaureguy April 9, 2019
  13. Emily Burton April 4, 2019
  14. David Glenn April 2, 2019
  15. Brigg Patten March 27, 2019
  16. Jake Dallas March 26, 2019
  17. Jenny Whit March 25, 2019
  18. Linda Mills March 22, 2019
  19. John Springs March 20, 2019
  20. Paisley Hansen March 18, 2019
  21. Mikkie Mills March 13, 2019
  22. Lewis Robinson March 11, 2019
  23. Craig Middleton March 8, 2019
  24. Frank Huntington June 12, 2017
  25. Tom Garrett May 31, 2017
  26. Rachel Adams May 10, 2017
  27. Joe T. May 10, 2017
  28. Martin Larson April 4, 2017
  29. Greg Willis March 30, 2017
  30. Jesse Tyson March 29, 2017
  31. Pat Sinclair March 25, 2017
  32. Stacy M. March 23, 2017
  33. Michael Friedman March 20, 2017
  34. Terry F. March 7, 2017
  35. Sam Donaldson February 25, 2017
  36. Jennifer Haggerty February 23, 2017
  37. Mike Flynn February 21, 2017
  38. Genevieve Taylor February 16, 2017
  39. josh samson February 1, 2017
  40. Bill Jaxon February 1, 2017
  41. Jason Breken February 1, 2017
  42. Ray Preston January 31, 2017
  43. Thomas Juniper January 31, 2017
  44. Sarah Adams January 31, 2017
  45. Baker Rignestock January 31, 2017

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