Located in Scottsdale, Arizona, Nextiva is leading the VoIP and UCaaS industry with its customer-centric product line and Amazing Service. Nextiva offers an all-inclusive communications platform for businesses including, VoIP (Phone Service), vFAX, CRM, Chat, Analytics, Surveys and more, You can also purchase these services a la carte if you don’t need the full suite of tools. Nextiva is our top-rated business VoIP provider due to their robust and easy-to-use products, award-winning customer service all offered at an unbeatable price. And judging by the customer reviews, you can see they agree with our ranking!

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  • The Pros

    Historically, Nextiva’s principal focus was on VOIP phone services for the small to midsized business market. Over the years the company has expanded their service model and evolved to become one of the most recognized digital telecommunication providers in the industry, offering value-added services such as:

    • Managed Contact Center Solutions
    • PBX SIP Trunking
    • Mobile & Conferencing Solutions
    • Nextiva vFax

    The services available include all of the standard VOIP functions and features and a wide variety of business enhancing features such as greeting recordings, softphone support, mobile phone integration, 800-calling, the very popular Nextiva toolbar (compatible with Outlook, IE and Firefox), Nextiva fax, and add-on tools like call recording and conferencing.

    Nextiva’s user-friendly smartphone App is available for both iOS and Android devices and comes equipped with several productivity and collaboration tools to help users communicate more efficiently. Features available include:

    • Instant Messaging
    • Find Me / Follow Me
    • Video Collaboration

    Leveraging the latest in NextOS technology, Nextiva delivers a revolutionary Unified Communications platform that not only transforms that way businesses collaborate, connect and communicate, but also keeps costs low by providing a true, all-inclusive pricing model that will allow companies to better manage their budgets and forecast spending.

    Nextiva’s US-based customer support team provides expert service and technical advice via phone, email, and live chat. Nextiva support extends to all of their features.

  • The Cons

    As the number of businesses adopting BYOD policies grows, the inability to leverage Nextiva’s Mobile App on the Office Pro plan may be a hindrance for businesses looking for lowest priced plan with the most available features. Additionally, the conference bridge feature is not available for subscribers of the Office Pro Plus plan.

  • The Plan

    Nextiva delivers cloud based communications services that can be accessed securely from anywhere. Each plan includes features such as unlimited calling, unlimited faxing, mobility, number porting, and IM & presence tools.

    • Office Pro, starting at $19.95 / month
    • Office Pro Plus, starting at $22.95 / month (add-ons include mobile app and conference bridge)
    • Office Enterprise, starting at $29.95 / month (add-ons include presence, call recording, call barging, and attendant console)
    • Nextiva Connect, ranging from $8.95 to $69.95 / month
    • SIP Trunking metered plans, starting at $14.95 / month
    • SIP Trunking unmetered plans, starting at $24.95 / month
    • Nextiva vFax, available at no cost on every VoIP service plan

Summary

Championing the ideals of affordable communications, Nextiva is a leading VOIP solutions provider offering easy access to expert technical support, a 30-day money back guarantees and an impressive selection of enhanced telecommunications features such as Nextiva fax.

Taking consumer demands and evolving business dynamics into consideration, Nextiva has proven their commitment to offering best-in-class, flexible and scalable solutions with the introduction of the latest mobile app that allows mobile and virtual employees to easily (and securely) access the corporate communications system. As more and more companies embrace the BYOD trend, the Nextiva mobile app has helped to solidify the purchasing decision of many businesses.

Nextiva reviews demonstrate the high level of Nextiva support customers receives. Other Nextiva reviews are complimentary of Nextiva’s business phone software and its overall performance as a virtual PBX provider. With an overwhelmingly positive customer review collection, Nextiva has shown why it is a leader in the VOIP industry. Scroll down to read a selection of Nextiva reviews.

Nextiva Features

  • Platforms
  • Use via computer
  • Use via cellphones
  • Use via phones
  • Minutes per Line
  • Money Back Guarantee
  • Min. Contract Length
  • Customer Service Hours
  • Call Hold
  • Call Forwarding
  • Call Logs
  • Call Transfer
  • Call Waiting
  • Caller-ID
  • Custom Tagging
  • Dial-by-name Directory
  • Local Number Portability
  • Music on Hold
  • Automatic Callback
  • Auto-Attendant
  • Call Blocking
  • Call Conferencing
  • Multiple Devices on 1 Extension

More Features

  • Online Backup & Storage
  • Priority Alert
  • Privacy
  • Push to Talk
  • Seven-Digit Dialing
  • Unified Inbox
  • Outbound Call Control
  • Outlook Integration
  • Remote Office
  • Video on Hold
  • Virtual Extensions
  • Call Recording
  • Group Intercom
  • Call Queuing (ACD)
  • Call Groups
  • Switchboard Software
  • Internet Fax
  • Toll Free Number
  • Virtual Mailbox
  • Professional Greeting
  • iOS App Support
  • Android App Support
  • Salesforce Integration

Overall Rating 4.5

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22 Reviews

  1. Baker Rignestock January 31, 2017
  2. Sarah Adams January 31, 2017
  3. Thomas Juniper January 31, 2017
  4. Ray Preston January 31, 2017
  5. Jason Breken February 1, 2017
  6. Bill Jaxon February 1, 2017
  7. josh samson February 1, 2017
  8. Genevieve Taylor February 16, 2017
  9. Mike Flynn February 21, 2017
  10. Jennifer Haggerty February 23, 2017
  11. Sam Donaldson February 25, 2017
  12. Terry F. March 7, 2017
  13. Michael Friedman March 20, 2017
  14. Stacy M. March 23, 2017
  15. Pat Sinclair March 25, 2017
  16. Jesse Tyson March 29, 2017
  17. Greg Willis March 30, 2017
  18. Martin Larson April 4, 2017
  19. Joe T. May 10, 2017
  20. Rachel Adams May 10, 2017
  21. Tom Garrett May 31, 2017
  22. Frank Huntington June 12, 2017

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