ONSIP REVIEW

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Once known as Junction Networks, OnSIP delivers real-time communications to more than 50,000 companies. They endeavor to eliminate the cost restraints of traditional calling by offering businesses with a more flexible, scalable and affordable communications solution.

FREE TRIAL PERIOD AND FLEXIBLE PRICING

EXCELLENT CUSTOMER SUPPORT AND SERVICE

FRIENDLY INTERFACE

EASY-TO-USE AND INTEGRATE


The Pros

The system itself comes with more than 50 calling features, flexible configuration options and a number of different payment terms.  The company outpaces it’s closest competition by offering three (well, technically four, but we will get to that in a minute) pricing plans to choose from. This flexibility allows smaller businesses to choose a phone system based on their unique needs – and not based solely on what a provider ‘thinks they should have.’

Each of the pricing plans offered by OnSIP allow businesses to reap the benefits of unlimited extensions, but they differ greatly based on how additional features are paid for. For example, under the ‘Pay as You Go’ plan, each extension is required to purchase additional features a la carte.

The Pay As You Go plan comes with five voicemail boxes, three auto attendants, three different ring groups, a dial-by-name directory and five hold channels and no cost. Outside of that, any other feature needed will come at a added monthly fee. This plan commences at $49.95 per month, per user and would be the ideal option for have a need for internal phone lines but don’t really use a lot of features.

Next, the Per Seat Metered plan includes a voicemail box, an auto attendant, a ring group, a dial-by-name directory, a greeting, busy lamp, hold music for $8.95 per user per month, with a minimum of 5 users. These same features on the Pay As You Go plan would quickly surpass $100 per user.  This is the best solution for businesses that need multiple full featured phones.

Lastly, the Unlimited plan offers everything in the metered plan, as well as unlimited calling and call recording and comes at a cost of $24.95 per month, per user.

An impressive selection of IP phones can be purchased from the company at a 30% discount and all come preconfigured.

The Cons

  • Some customers report installation instructions being a little too ‘technical’ for the average user.

The Plan

The company offers one FREE plan and three PAID plans.

FREE

$0 per month, per user

  • Up to 100 Users
  • Web Voice Calling
  • Web Video Calling
  • Unlimited Extensions
  • Web Call Buttons
  • Web Call Links
  • Web Phones
  • Presence
  • Slack Integration
  • Chrome Extension
  • Zendesk Integration
  • Business Hour Rules
  • Use any SIP phone app
  • Unlimited SIP – SIP Internet Calling
  • SIP Domain Hosting
  • Knowledge Access
  • Developed APIs
  • Additional Apps A La Carte
  • All Apps 30 day Free Trials

Pay As You Go

$0 per user, per month
$49.95 feature minimum

Includes everything from FREE, and the following:

  • No limit on number of users
  • External (PSTN) calling
  • Phone, Email, Ticket IM support
  • 5 Voicemail Boxes
  • 3 Auto Attendants
  • 3 Ring Groups
  • 1 Dial by Name Directory
  • 1 Announcement
  • 5 Music on Hold Channels
  • 1 Call Recording User
  • Additional Apps A La Carte
  • All Apps 30 Day Free Trial

Metered User

$8.95 per user, per month
5 User Minimum

Includes everything from FREE and Pay As You Go, and the following:

  • Voicemail Box
  • Auto Attendant
  • Ring Group
  • Dial by Name Directory
  • Announcement
  • Music on Hold Channel
  • Enhanced Music on Hold
  • Additional Apps A La Carte
  • All Apps 30 Day Free Trial

Unlimited User

$24.95 per month, per user
5 user minimum

Includes everything in FREE, PAY AS YOU GO and METERED and the following:

  • Unlimited Standard Calling Area
  • Call Recording
  • Additional Apps A La Carte
  • All Apps 30 Day Free Trial

The cost of al la carte apps is as follows:

 

  • Voicemail Box (& VM to Email) $2.00
  • Music On Hold Channel $4.95
  • Auto Attendant$19.95
  • Ring Group$14.95
  • Dial by Name Directory $9.95
  • On Net Conference Suite (1)$19.95
  • Conference Suite Bundle (10) $50.00
  • Call Recording (per User) $4.95
  • Enhanced Queue Agent & Dashboard $14.95
  • Announcement$4.95
  • Enhanced Music on Hold $19.95
  • Busy Lamp Field $19.95
  • Call Parking $14.95
  • Inbound Bridge $1.95 + $0.005/min

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ONSIP REVIEW
  • Features
  • Credibility
  • Security
  • Ease of Use
  • Help and Support
  • Overall Rating
3.8
Comments Rating 5 (1 review)


Summary

When all is said and done, OnSIP offers a great platform for small and midsized businesses that need flexibility and the freedom to pick their price. Each of the paid platforms presents SMBs with unlimited extensions and a number of other free features but then asks them to customize their plans by choosing the features that they will use regularly.

There are both advantages and disadvantages to this. The advantage is that businesses aren’t locked into paying for things they simply won’t use. This allows companies (especially smaller companies) to control their spending by choosing a solution that meets both operational and budget needs.

OnSIP Features

Platforms

Use via computer

Use via cellphones

Use via phones

Minutes per Line

Money Back Guarantee

Min. Contract Length

Customer Service Hours

Call Hold

Call Forwarding

Call Logs

Call Transfer

Call Waiting

Caller-ID

Custom Tagging

Dial-by-name Directory

Local Number Portability

Music on Hold

Automatic Callback

Auto-Attendant

Call Blocking

Call Conferencing

Multiple Devices on 1 Extension

More Features

Online Backup & Storage

Priority Alert

Privacy

Push to Talk

Seven-Digit Dialing

Unified Inbox

Outbound Call Control

Outlook Integration

Remote Office

Video on Hold

Virtual Extensions

Call Recording

Group Intercom

Call Queuing (ACD)

Call Groups

Switchboard Software

Internet Fax

Toll Free Number

Virtual Mailbox

Professional Greeting

iOS App Support

Android App Support

Salesforce Integration




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