Ooma vs Vonage

The two biggest names in both residential and business VOIP are currently Vonage and Ooma. But when it comes to Ooma vs Vonage, which VOIP service offers the best value?

Let’s compare the most popular plans they offer — Ooma Premier and Vonage World — to see which company provides the best deal for VOIP service.

Upfront Cost

This is where I found the first significant difference in the Ooma Premier vs Vonage World comparison debate: the upfront cost. Each VOIP service has its own approach:

  • Ooma requires that you purchase the VOIP router (the Ooma Telo)
  • Vonage provides the hardware free of charge and gives you a choice between a one-year contract or monthly subscription that is significantly more expensive

Ooma Premier vs Vonage World Comparison: Which is Cheaper Upfront?

After checking out Amazon, I found an Ooma Telo offered for $80.36 new with free shipping and $46.63 used. Once you’ve purchased your Ooma Telo, you’ll only pay a monthly tax of about $4.00 per month going forward for basic service. The Ooma Premier plan is another $9.99 per month on top of that. Your first-year cost is about $249.00 (plus taxes and fees that vary by locale).

Vonage World, on the other hand, is a whole different kettle of fish; you can purchase a one-year agreement with their current 6-month promotion to pay $9.99 per month for the first six months and $27.99 for the last six months, or you can go month to month for $27.99. Both plans also add an unspecified amount of taxes and fees.

So what will Vonage world set you back every year? Using the 6-month promotion as an example, I calculate that Vonage World will run you about $228.00 per year (plus taxes and fees).

The least expensive option for VOIP service is Vonage at about $230 per year versus Ooma at something over $250.

The difference in cost between the two VOIP providers is pretty close; we need to take a closer look at what you’re getting for your money if you must decide between Ooma Premier and Vonage World.

Monthly Fees vs Features Offered

Now the Ooma vs Vonage debate gets interesting. We’ve taken a look at the upfront costs for Ooma Premier and Vonage World — but what are you getting for your money with one of these Ooma or Vonage plans?

Ooma Premier claims that they have no direct monthly fee; they say the $4.00 or so a month you pay for basic service is just the tax that they collect. But what are you getting for your money?

Here’s what you get with your Ooma Premier Plan:

  • Call blocking
  • Ooma Mobile App for unlimited in and outbound cell phone calls
  • Voice to email forwarding
  • You can choose up to nine extra numbers from any U.S. area code
  • Integrate your Telo router with Nest, Amazon Echo, Dropbox and other smart products

Besides these features, Ooma Premier subscribers can enjoy free calling to Canada or Mexico, automatic forwarding to another number if your connection goes down, 3-way conference calls and voicemail monitoring if you want to hear the message as it’s recorded. Not a bad set of features.

What about Vonage World?

Vonage World offers unlimited talk to over sixty countries and across the U.S. while allowing you to make calls using your Vonage number on a maximum of two smartphones using the Vonage app.

Included in all Vonage Plans:

  • Unlimited calling to all other Vonage subscribers
  • Keep your current number at no extra charge (where available)
  • Receive home calls on your smartphone
  • Selective call block
  • Hear voicemails from any phone or have audio messages sent to your email
  • Call forwarding
  • Forward calls to another number if the power goes out
  • Send incoming calls to the Vonage line you choose

A major feature that you won’t get with Ooma Premier is Vonage’s Call Hunt; you can have up to five Vonage lines ring in sequence until your phone call locates you.

As you can see, Ooma Premier vs Vonage World is a pretty close race. The only major difference that I’ve discovered is that Ooma supports integration with Nest, Amazon Echo, and Dropbox — which could be the deal maker for a lot of people who are comparing Ooma vs Vonage plans.

Vonage World vs Ooma Premier Comparison: Call Quality

There is no appreciable difference between Vonage World vs Ooma Premier for call quality. Both VOIP services are well-known for premium sound quality for crystal clear calls. Although, one factor in Vonage’s favor in a Vonage vs Ooma comparison is that Vonage does offer subscribers to Vonage plans a bandwidth saver feature that will maintain phone call quality even over poor internet connections.

Since certain areas can have lower quality internet connections due to infrastructure issues or being a long distance away from their ISP, Vonage’s bandwidth saver might be a good reason for some households debating between Vonage vs Ooma to choose Vonage World rather than Ooma Premier.

Vonage World vs Ooma Premier Comparison: International Calls

Here’s the kicker in the Ooma vs Vonage comparison if you make lots of international calls: Vonage World will allow you unlimited calling to over sixty different countries. If you choose Ooma Premier, you’ll have to purchase a long distance plan that comes out to:

  • 500 minutes for $4.99 per month
  • Unlimited international calling at $14.99 per month

If your international calling is limited to Canada and Mexico, either Ooma Premier or Vonage World will do. But if you need to routinely make calls outside of North America, you’ll find that Vonage plans such as Vonage World are a much cheaper alternative.

Customer Support

Nothing is perfect, and the way a company handles technical problems and customer service issues is a significant factor when choosing with whom to do business. That’s why it’s so important to compare Ooma vs Vonage customer service.

How do Vonage World and Ooma Premier stack up?

Ooma Premier Customer Support

Ooma Premier maintains detailed Support and Troubleshooting pages on their website that I found to be pretty comprehensive. Just about every question you could have about Ooma VOIP service was answered between these two web pages. At support.ooma.com, you’ll even find an Ooma system status banner letting you know if all systems are 100% operational and a link to the Ooma Service Status Forum for up-to-date information.

For more pressing problems, you can reach customer support by phone between 5 a.m. and 5 p.m. on weekdays and between 8 a.m. and 5 p.m. on weekends.

Vonage World Customer Support

Vonage customer service starts with a website offering support. You can visit support.vonage.com to troubleshoot a number of problems:

  • Sound quality
  • Set Bandwidth Saver
  • Calling issues

You’ll also be able to set up:

  • Call forwarding
  • SimulRing
  • Do not disturb
  • Caller ID block
  • Call hunt
  • Ring lists

You can also set up your Vonage box, manage your voicemail PIN and customize your voicemail settings from the Vonage customer service webpage.

If you need to speak to a human being for Vonage customer service and you don’t have a business plan, you might have some difficulty getting in touch with someone at Vonage. After considerable research, I have been unable to find a customer service number for subscribers to the Vonage World Plan.

While the Vonage website, forum and email contacts from the Vonage support pages will get you in touch with people who may be able to walk you through the troubleshooting process and even resolve an issue for you, it’s not really the same as speaking to someone, is it? That’s why in the customer service category of this Vonage vs Ooma comparison, Ooma comes out ahead.

Ooma Premier vs Vonage World Comparison – Final Thoughts

Ooma Premier vs Vonage World – which one is worth it?

Both of these VOIP providers include a plethora of features and options with their respective top plans. The differences between both services, while minor, can be deal breakers depending on your situation.

Is it important for you to be able to integrate your VOIP router with smart devices like Amazon Echo and Nest? Ooma Premier is your only choice for premium VOIP that will do so.

On the other hand, if you frequently experience difficulties with the quality of your internet connection but still want to enjoy the most consistent call quality, Vonage’s Bandwidth Saver is the way to go — making Vonage World your best option.

Although the billing details are different between the two companies, in the end, Ooma Premier is only slightly more affordable per year compared to Vonage World. The differences in features and benefits when it comes to Vonage vs Ooma — especially international calling — are significant enough that you’ll have a better time deciding between the services if you focus your attention on the features rather than on the price.

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