This Ooma review is intended to help you decide if Ooma phone service is right for you. We’ve taken a close look at its pricing and features, how it all works, Ooma customer service, and what others are saying in Ooma reviews around the internet. We hope our Ooma review will be helpful to you as you decide which VOIP service will best meet your needs.

Having entered the marketplace in mid-2007, Ooma functions differently than other VOIP providers, aiming to eliminate the need for customers to pay recurring monthly service fees. In order to take advantage of the Ooma phone service, users are required to purchase the Telo device and connect it to an already existing landline and internet connection. In its Ooma Office review, PCMag has recognized Ooma as the Reader’s Choice winner for best VoIP service provider for business.

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  • The Pros

    Ooma’s Telo is an excellent option for anyone needing standard calling and voicemail services. Initial setup and configuration for Ooma phone by a customer can be done with minimal challenges, and the call clarity has been reported as being exceptionally clear in many Ooma reviews. Ooma customer and technical support is easy to reach and quick to provide expert guidance whenever needed, according to more than one Ooma review, though at least one Ooma review has noted some dissatisfaction in Ooma customer service. For anyone requiring additional services, features or international calling options, it is possible to purchase upgrades or enhanced tool sets.

    Customers manage their Ooma phone account through a portal called My Ooma. When signed into My Ooma, customers can view calling statistics and call logs for their phone service and learn more about their account and Telo hardware. My Ooma also allows users to hear and manage their voicemail messages, manage their contact lists, and more. My Ooma is also the portal for viewing billing information.

  • The Cons

    Ooma Telo should not be considered a complete unified communications solution, nor should it be expected to function as such. While users will benefit for voicemail, they will not have access to features like SMS, or Voice / Video conferencing. There is a one-time fee of $9.99 to download the mobile app and additional fees to access premium tools. Even more bothersome is the cap of 5,000 minutes that is placed on the ‘unlimited’ package.

  • The Plan

    • Users pay an initial purchase price of $149.99 (MVSP) to gain access to all of the standard features (and to purchase the device)
    • In order to access premium features and additional $9.99 per month is required.
    • While, this provides access to more than 25 features, this might be consider expensive when compared to other all-inclusive providers
    • Additional hardware, calling packages and International minutes are priced individually and can result in a hefty expense

Summary

Overall, our Ooma review indicates that Ooma phone service using the Telo is a great option for anyone needing basic telephone service at a reasonable rate. However, for customers requiring additional calling features such as voicemail-to-text, call forwarding and conferencing, there are better providers available. Ooma’s VOIP customer support team has been consistently rated as easy to reach and very responsive, though not every reviewer has been completely satisfied with Ooma customer service as a whole.

Ooma Features

  • Platforms
  • Use via computer
  • Use via cell phones
  • Use via phones
  • Minutes per Line
  • Money Back Guarantee
  • Min. Contract Length
  • Customer Service Hours
  • Call Hold
  • Call Forwarding
  • Call Logs
  • Call Transfer
  • Call Waiting
  • Caller-ID
  • Custom Tagging
  • Dial-by-name Directory
  • Local Number Portability
  • Music on Hold
  • Automatic Callback
  • Auto-Attendant
  • Call Blocking
  • Call Conferencing
  • Multiple Devices on 1 Extension

More Features

  • Online Backup & Storage
  • Priority Alert
  • Privacy
  • Push to Talk
  • Seven-Digit Dialing
  • Unified Inbox
  • Outbound Call Control
  • Outlook Integration
  • Remote Office
  • Video on Hold
  • Virtual Extensions
  • Call Recording
  • Group Intercom
  • Call Queuing (ACD)
  • Call Groups
  • Switchboard Software
  • Internet Fax
  • Toll Free Number
  • Virtual Mailbox
  • Professional Greeting
  • iOS App Support
  • Android App Support
  • Salesforce Integration

Overall Rating 3.2

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