This Ooma review is intended to help you decide if Ooma phone service is right for you. We’ve taken a close look at its pricing and features, how it all works, Ooma customer service, and what others are saying in Ooma reviews around the internet. We hope our Ooma review will be helpful to you as you decide which VOIP service will best meet your needs.
Having entered the marketplace in mid-2007, Ooma functions differently than other VOIP providers, aiming to eliminate the need for customers to pay recurring monthly service fees. In order to take advantage of the Ooma phone service, users are required to purchase the Telo device and connect it to an already existing landline and internet connection. In its Ooma Office review, PCMag has recognized Ooma as the Reader’s Choice winner for best VoIP service provider for business.
Ooma’s Telo is an excellent option for anyone needing standard calling and voicemail services. Initial setup and configuration for Ooma phone by a customer can be done with minimal challenges, and the call clarity has been reported as being exceptionally clear in many Ooma reviews. Ooma customer and technical support is easy to reach and quick to provide expert guidance whenever needed, according to more than one Ooma review, though at least one Ooma review has noted some dissatisfaction in Ooma customer service. For anyone requiring additional services, features or international calling options, it is possible to purchase upgrades or enhanced tool sets.
Customers manage their Ooma phone account through a portal called My Ooma. When signed into My Ooma, customers can view calling statistics and call logs for their phone service and learn more about their account and Telo hardware. My Ooma also allows users to hear and manage their voicemail messages, manage their contact lists, and more. My Ooma is also the portal for viewing billing information.
Ooma Telo should not be considered a complete unified communications solution, nor should it be expected to function as such. While users will benefit for voicemail, they will not have access to features like SMS, or Voice / Video conferencing. There is a one-time fee of $9.99 to download the mobile app and additional fees to access premium tools. Even more bothersome is the cap of 5,000 minutes that is placed on the ‘unlimited’ package.
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