The Pros
Ooma’s Telo is an excellent option for anyone needing standard calling and voicemail services. Initial setup and configuration for Ooma phone by a customer can be done with minimal challenges, and the call clarity has been reported as being exceptionally clear in many Ooma reviews. Ooma customer and technical support is easy to reach and quick to provide expert guidance whenever needed, according to more than one Ooma review, though at least one Ooma review has noted some dissatisfaction in Ooma customer service. For anyone requiring additional services, features or international calling options, it is possible to purchase upgrades or enhanced tool sets.
Customers manage their Ooma phone account through a portal called My Ooma. When signed into My Ooma, customers can view calling statistics and call logs for their phone service and learn more about their account and Telo hardware. My Ooma also allows users to hear and manage their voicemail messages, manage their contact lists, and more. My Ooma is also the portal for viewing billing information.
The Cons
Ooma Telo should not be considered a complete unified communications solution, nor should it be expected to function as such. While users will benefit for voicemail, they will not have access to features like SMS, or Voice / Video conferencing. There is a one-time fee of $9.99 to download the mobile app and additional fees to access premium tools. Even more bothersome is the cap of 5,000 minutes that is placed on the ‘unlimited’ package.
The Plan
- Users pay an initial purchase price of $149.99 (MVSP) to gain access to all of the standard features (and to purchase the device)
- In order to access premium features and additional $9.99 per month is required.
- While, this provides access to more than 25 features, this might be consider expensive when compared to other all-inclusive providers
- Additional hardware, calling packages and International minutes are priced individually and can result in a hefty expense
