Ooma vs VOIPo Comparison

Ooma and VOIPo are both well-known residential VoIP services, allowing subscribers to access online phone services at home, in a similar way to how businesses sign up for VoIP services. Both also offer business VoIP services, which may be of interest to small and medium-sized businesses (SMBs).

VoIP uses the internet to place your phone calls, without a landline. You can use VoIP to create a business phone system or call at home. This service can save you money on phone service and can help you get more done.

VoIP can:

  • Save you money on business calls
  • Boost your ROI
  • Improve your customer service
  • Give your business a more professional image

In this article, we will help you decide between Ooma and VOIPo by providing you with information and comparisons. Keep in mind that, as always, features, plans and pricing are subject to change at any time. If you are interested in a specific plan or feature, be sure to check with the vendor and verify any information with them directly.

We are comparing these areas of interest and ultimately helping you find out which one is better for you:

  1. Pricing
  2. Features
  3. Support
  4. Which is better?

1. Pricing comparisons and differences

If you have a small or medium-sized business, you may be concerned about how much a VoIP service will cost. Thankfully, these VoIP services are both relatively inexpensive ways to obtain phone service for your home or office. VoIP is usually significantly cheaper than having a phone bill from a traditional landline service.

Pricing works differently depending on the type of home or business VoIP service you choose, so be sure to compare costs very carefully. You may prefer to choose a company that allows you to buy the hardware and pay a lower monthly (or yearly) bill, or you may prefer a company that charges more for the service and offers a free lease or free equipment. Either way, you need to choose a solution that makes more sense for your business.


Ooma allows you to buy the VoIP adapter directly, so you own the hardware necessary to adapt your phone to receive calls using Ooma. You then pay a small amount every month for service, covering taxes and fees associated with Ooma providing phone service to you. These costs are very low, making the service ideal for homes and small businesses. If you are used to paying a monthly phone bill for a landline, you may be pleasantly surprised by how low your bill becomes with Ooma.

Two different cost levels exist, with different features and different hardware. Ooma Basic offers basic functionality and serves the purposes of many typical phone users. If you want advanced functionality or business-level features, you may be better served by the Ooma Premier, which adds additional features to your plan. You can upgrade later after trying Ooma Basic, but you will need to buy a new adapter, which may make an eventual upgrade less convenient for you.


VOIPo offers you a free lease of your hardware as long as you pay for service. You do not actually own your equipment that way, but the costs are rolled into the cost of the service, so you can calculate your costs easily and at-a-glance. The bill you see for the service is the total price you pay.

2. Which VoIP service has the features I need?

Both are VoIP services, so both Ooma and VOIPo have a lot of different features in common. It probably does not surprise you that both offer unlimited calling, for example. There are some key differences, however, so we will review the features they have in common and then talk about what is different.

What is the same for both Ooma Basic and VOIPo:

  • U.S. Calling is Free: This is a big reason why these two services are popular. They can both help you get all the minutes you need without creating a huge phone bill.
  • Caller ID and Call Waiting: These familiar features of traditional landline phones are included with both services.
  • Call Hold: You can hold phone calls with both Ooma and VOIPo.
  • Call Return: Both offer call return.
  • 7/10/11 Digit Dialing: Call bigger numbers on both services.
  • Contact List: You can create a contact list and call your favorite contacts quickly.
  • Failover Phone Number: Included with both services.
  • Online Voicemail and Call Log: Callers can record voicemail and you can check your messages online.
  • Three-Way Conferencing: Have three-way conference calls.
  • Three-Way Calling: Have three-way calls.
  • Voicemail Alerts: Receive notifications when you get a voicemail.
  • Voicemail-to-email: Transcribe voicemails to email messages so you receive a text copy of messages via email.
  • Do Not Disturb: Set a do not disturb on your phone.
  • Call Forwarding: Forward your calls to other numbers.
  • Simultaneous Cell Phone Ring: When a call arrives, you can have your cell phone ring at the same time to receive the call.
  • Call Blocking/Telemarketer Blocking: Ban telemarketers and unwanted callers from contacting your phone number.
  • Second Line and Voicemail: Get a second line with a separate voicemail from your main phone and line.

With the additional features of the VOIPo and Ooma Premier services, these options may be better investments for you if you own a SMB or need advanced options with your phone plan. Many typical phone plan features, on the other hand, are offered with the Ooma Basic service and you may find that it is enough to meet your needs.

Keep in mind, though, that with Ooma you are buying your hardware, so think carefully about the functionality you want. Your costs with VOIPo include hardware and advanced features. Depending on what you need, one or the other may be a better solution.

3. Support and Help

Both Ooma and VOIPo offer support and assistance with figuring out how to set up and use their services. Online and phone support are available to help you if you have problems, if outages occur or if you just need technical support for your product.

Offering phone, chat and online support to help users, Ooma makes an effort to provide clear information and fix problems quickly. Ooma also offers online guides and a knowledgebase, so there are plenty of self-help resources, too.


Installation guides, a knowledge database online, chat, phone and online support are all tools VOIPo offers to help you figure out problems and get your phone working again.

If you own a SMB or want access to more advanced phone features, you may benefit more from Ooma Premier or VOIPo. These services cost more than Ooma Basic, but they offer significantly more features that can help your business grow. Considering ROI is important with any new technology, so it may be worthwhile for you to get the better phone service. Even premium VoIP service is a bargain compared with traditional landline phone services.

Having said that, there is some benefit to Ooma Basic and it is certainly better than keeping a landline service. You should seriously consider Ooma Basic if cost is a more significant consideration than features, and it is typically cheaper than landline service.

Ultimately, you need to decide what is best for your business. Conducting your own research, asking vendors any questions you have and taking notes about services you are interested in trying can help you make your decision. Happy hunting!

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