PanTerra Networks have long since been regarded as leaders in cloud services, offering enterprise-grade, fully-managed IT services in the cloud. The company boasts its ability to assist businesses of all sizes in strengthening collaborative capabilities while boosting mobility and improving productivity in the workplace.

PanTerra’s flagship service offering, Streams, is a comprehensive SMS, conferencing, fax, and online meeting solution for companies endeavoring to unify their communications channels under a single platform. In addition to the well-known cost and time savings achievable through Unified Communications, Streams makes an impact in the marketplace thanks in part to the inclusion of a complete Call Center, intelligent cloud-based PBX, mobile support, PanTerra’s Smartbox (for enhanced file syncing and sharing) and seamless integration built around leading industry standards.

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  • The Pros

    PanTerra bases their platform around the same format utilized by many of the best providers in the VoIP sphere and offers w wide selection of communication services, each of which is based in the cloud. They go a step further and offer enhanced add-ons available in certain configurations. Each of their solutions packages are adaptable and can be tailored to meet the needs of nearly all businesses.

    Their fundamental product is CloudUC, a hosted PBX solution. Similar to the majority of other hosted PBX systems, CloudUC affords users the ability to leverage the most popular and beneficial features in modern communications. CloudUC integrates well with all of the leading SIP phones, is capable of utilizing follow me features to benefit mobile users, comes complete with unlimited automated attendants and so much more.

    One of the most noteworthy services provided by PanTerra is the inclusion of a full-contact center that utilizes the CloudUC platform. This is particularly useful for organizations with high incoming call volumes that require immediate and effective customer engagement. Contact center agents benefit from simplified routing with features like “Push Customer to Agent” to instantly transfer calls in the user interface.

    PanTerra customers are offered access to a unique, web-based softphone that works alongside the communication service. Its innovative design enables agents to instantly transfer callers in queues to various locations, pull calls at will, create conferences using drag and drop, and works cohesively with a messaging feature that allows users to instantly message one another.

    The embedded ‘SmartBox” feature is used largely for secure file sharing and includes additional Unified Communications services as well.

    Customer support is based in the USA and available via email, phone or live chat 24/7/365.

  • The Cons

    Anyone looking for transparency in pricing might end up with a sour taste in their mouth because most of the services offered lack the inclusion of an actual cost break down, only a ‘starting point’. It’s necessary to keep in mind that this is likely to the cause of the company offering solutions that are tailored to the unique needs of each individual company – meaning that the cost of service could vary greatly depending on the business. In the long run, in order to obtain an actual cost estimate, it will be necessary to have a conversation with a representative of the company.

    Some users have reported that the language for SentraCloud services is a little difficult to understand. The wording implies that SentraCloud is a fully-hosted solution capable of solving a variety of complex computing needs when, in reality, it is actually a fully managed version of their CloudUC PBX.  The company does not offer a complete spectrum of cloud services, they only offer hosted solutions for communication.

  • The Plan

    Panterra Networks offers four, scalable plans: Business Basics, Business Plus, Professional and Call Center. Each comes with the option of trying the service for free.

    Business Basics starts at $19.95 per month, and includes the following:

    • Unlimited outbound calling
    • Integrated softphone
    • IoS & Android mobile app
    • Music on hold
    • Ring groups
    • Optional follow-me / find me
    • Call recording
    • Outlook integration
    • Voicemail
    • SmartBox
    • DID Number

    Business Plus starts at $24.95 per month and includes all of the features found in Business Basics and the following:

     

    • Unlimited SMS / MMS messaging
    • Audio / video streams
    • Automated attendants
    • Team rooms / team messaging
    • Unlimited conferencing
    • Ace operator console
    • ConnectMe video conferencing
    • Screenshare
    • Skype for business

    Professional starts at $34.99 per month, includes the features of the pervious two platforms and the following:

    • Digital fax
    • Unified live monitor
    • Supervisory modes
    • CRM integration

    Call Center starts at $64.95 per month, includes the features of the previous three platforms and the following:

    • Unlimited call queues
    • Lifetime analytics
    • Detailed reporting
    • AppDesigner

Summary

You’d be hard-pressed to find a cloud communications provider as long-standing and as well-regarded as 8×8. Not only has the company developed a loyal worldwide customer base, but its products and services have also amassed an impressive list of awards and notable mentions.

X Series raises the bar in both quantity of features and quality of service. Customers get one solution with a wide range of cloud phone, messaging, meetings and contact center capabilities, backed by unparalleled security and reliability.

Every X Series plan is feature-rich, though you will need to purchase more expensive plans to get more advanced features. However, mix and match pricing allows you to pick plans that fit individual team member’s needs, rather than adhering to a one-size-fits-all approach.

If you’re looking for a communications solution that provides everything you need to quickly and reliably connect customers and employees, then 8×8 ticks all the boxes.

PanTerra Phone's Features

  • Platforms
  • Use via computer
  • Use via cellphones
  • Use via phones
  • Minutes per Line
  • Money Back Guarantee
  • Min. Contract Length
  • Customer Service Hours
  • Call Hold
  • Call Forwarding
  • Call Logs
  • Call Transfer
  • Call Waiting
  • Caller-ID
  • Custom Tagging
  • Dial-by-name Directory
  • Local Number Portability
  • Music on Hold
  • Automatic Callback
  • Auto-Attendant
  • Call Blocking
  • Call Conferencing
  • Multiple Devices on 1 Extension

More Features

  • Online Backup & Storage
  • Priority Alert
  • Privacy
  • Push to Talk
  • Seven-Digit Dialing
  • Unified Inbox
  • Outbound Call Control
  • Outlook Integration
  • Remote Office
  • Video on Hold
  • Virtual Extensions
  • Call Recording
  • Group Intercom
  • Call Queuing (ACD)
  • Call Groups
  • Switchboard Software
  • Internet Fax
  • Toll Free Number
  • Virtual Mailbox
  • Professional Greeting
  • iOS App Support
  • Android App Support
  • Salesforce Integration

Overall Rating 1.9

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