Ringcentral Pro vs Ooma Office Comparison

Ringcentral Pro vs Ooma Office Comparison

If you are an SMB owner or are self-employed, you may be considering business VoIP services from a provider such as Ooma or Ringcentral. VoIP service can help your business save money on business phone calls to customers, prospects and others. Inbound and outbound calls can be placed using VoIP just as you can with a traditional landline, only VoIP services are significantly cheaper, offer improved sound quality and additional services of interest to businesses.

Ooma is a both very popular residential VoIP provider that is now offering services for businesses. A popular hosted PBX provider, Ringcentral is also now providing popular on-the-go VoIP plans in addition to unlimited plans.

If you are trying to decide between these two services, we can help you do your homework. Let us help you compare Ringcentral Pro and Ooma Office.

These systems can:

  • Save you money on business calls
  • Help you build an effective business phone system
  • Support advanced features traditional legacy phones cannot

We will compare and contrast Ringcentral Pro and Ooma Office. We will consider:

  1. Equipment
  2. Services
  3. Features
  4. Who is it for?

At the end, we will help you determine which service is best for your business.

1. Equipment comparisons and how each service works

Ringcentral Pro and Ooma Office are both VoIP services, so in many ways they are very similar. Both help your business build a phone system and both use the internet, as all VoIP systems do. Both provide small businesses with some of the same features available to larger companies.

Ooma Office

This service relies on hardware you keep on-site at your business, which is similar to how the residential version of Ooma operates. Ooma office uses a device that plugs directly into traditional phones to transform them into VoIP-enabled devices. The service uses virtual extensions routed through cell phones or other phones in addition to their own devices to provide phone access. Ooma also allows IP phones. They also have an Ooma Office app for making phone calls.

Ringcentral Pro

You can use an IP phone, softphone, a legacy phone, cell phone or their app to make and receive calls.

2. Services and capabilities offered

Ooma and Ringcentral differ in the plans and capabilities they offer businesses, so it is important to compare them carefully to find the right plan and vendor for you.

Ooma Office

This service offers unlimited minutes to business customers and charges for each additional extension. You pay upfront for the device necessary to adapt your phone to their service. This is a bigger upfront cost, which is something to keep in mind, but then you own your equipment.

Ringcentral Pro

With three tiers to choose from, Ringcentral Pro gives you a great degree of flexibility to choose the right phone services for your business. Pro, ProPlus and ProPower all offer different levels of service with different amounts of minutes, extensions and added services. You can add additional fax numbers, phone numbers or extensions at an additional cost.

3. Features

Features are similar with a few notable differences. Both Ooma and Ringcentral offer the same basic features, although Ringcentral stands out by offering additional services that Ooma Office does not. Keep in mind that plans, pricing and features are subject to change and Ringcentral and Ooma may adjust what they offer at any time. If you looking for something specific, it is generally a good idea to check with the vendor.

Features both Ooma Office and Ringcentral Pro offer:

  • E911 Service: The E911 fee you pay for your service with Ooma or Ringcentral covers 911 services offered to subscribers.
  • Auto Attendant: Have an automated receptionist communicate with your callers.
  • Caller ID and Name: Both offer caller ID, so you can see who is calling.
  • Simultaneous and Sequential Ring
  • Voicemail to Email: With voicemail to email transcription services, you can get a written transcription via email of every voicemail that comes to your phone number.
  • Call Log: Keeps a log of calls which you can use for analytics purposes or your own records.
  • Call Transfer: Transfer calls to another phone number.
  • Call Routing/Hours: Send call traffic to specific agents.
  • Ring Groups: Distribute incoming call traffic.
  • Music for On-Hold Callers: During calls placed on hold, the caller has music to listen to.
  • Conference Bridge: Create a virtual meeting room for your phone conferences that participants can dial into.
  • Call ForwardingForward your calls using either service.
  • Voicemail Forwarding: Both vendors also offer voicemail forwarding.
  • Vanity and Toll-Free Numbers: Both offer vanity and toll-free numbers.

Features Ringcentral Pro offers that Ooma Office does not:

  • Call Queues: While you can have Ooma send traffic to specific agents, you cannot create a queue.
  • Softphone: You cannot use a softphone with Ooma, but Ringcentral Pro does offer this.
  • Integration with Other Apps: Box, Microsoft Office, Salesforce, Dropbox and others can integrate with Ringcentral Pro. Ooma Office does not necessarily have as many integrations, which is something to keep in mind if this is important to you.
  • Click-to-Call: Ooma does not offer click-to-call yet, but you can get this feature with Ringcentral Pro. Ooma may offer click-to-call in the future, but if you absolutely need this feature you should consider signing up for Ringcentral Pro instead.

Ringcentral Pro does offer more services than Ooma Office, but Ooma has advantages, too. With Ooma, you have unlimited minutes, which could be particularly important if Ringcentral’s plans seem too small for your business.

4. Who is it for?

So, who is each service best for? Consider the two services carefully and think about your business before you make your decision. Both offer a number of great services for businesses that can help you communicate better and save money. Ringcentral Pro does offer more services, technically speaking, but it can also cost more if you need more minutes than they offer in their standard plans. Ooma Office charges a low rate for their phone services but they also may not offer all of the services you need for your business.

If you have a small business, either service may offer exactly what you need. You need to do your research, figure out what you need the most in a VoIP service and ask plenty of questions to find the right one for your company.

 

 

Top Tips for Choosing the Best VoIP Plan for Small Businesses

  1. Month-to-month plans offer the most flexibility, but annual plans can save you money.
  2. Because plans and vendors can differ tremendously, consider making a list of plans to review and compare each service based on the same questions.
  3. Find out if you are considering plans with hidden costs. You should ask about equipment, fees, monthly charges and any applicable discounts that may be available.
  4. If you already narrowed your list down to a few finalists, begin sorting through your list. Remove any plan that is outside your price range or is missing a few important features.
  5. From there, consider contacting the sales departments or customer service to ask any other questions you have.
  6. Decide if you need specific features or services. This can differ depending on your goals, so it is important to understand why you want VoIP service. Do you need SMS text messaging? Are you trying to create a data center or phone queues? Is your primary concern reducing your business phone bills? These are all important considerations.

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