In operations since 1996, ShoreTel is one of the longest established providers of VoIP services. Operating on a global spectrum, ShoreTel is widely regarded as chief innovators in digital communications and propriety software and devices, all made possible by venture capital funding.
ShoreTel’s primary business mission is to deliver highly reliable and scalable communications services to businesses large and small. ShoreTel Sky, the company’s most popular service, is a managed VoIP platform engineered with 90 feature-rich unified communications functions and calling tools, such as:
Each one of these features is provided to ShoreTel customers as part of their value-added premium VoIP service. In addition to Sky, ShoreTel also offers a highly sophisticated premise-based voice switch that delivers comprehensive unified communications uniquely designed for the business world.
Devices are engineered specifically to leverage the power of the Cloud, and ShoreTel controls the first and last mile of service so that its VoIP customers do not need to worry about things like configuration and setup. From the moment a service agreement has been signed, the support team will oversee everything from deployment to complete system support and guarantees superior quality which each feature.
Despite the company’s tightly closed stance on device support, a large number of popular ERP and CRM applications can be easily integrated into the ShoreTel cloud platform. For example, companies relying predominantly on Salesforce can easily link accounts in order to streamline the communications process. As an added bonus, leading Internet browsers, like Google Chrome and Firefox, have the ability to leverage plug-ins to simplify the calling process.
One of the most impressive features is the availability of a highly secure private connection. This private connection gives businesses the peace of mind that comes from knowing that their communications are secure.
Customers seeking a black and white cost model may have difficulty finding the information they need simply by browsing the company website. While ShoreTel claims that the majority of their customers pay, on average, $35 dollars per user, it would appear that this price can vary. When compared to many other leading VOIP providers, this is a hefty price tag – even when taking into account the number of feature sets provided.
The closed-source model used for app development and hardware functionality means that customers are met with restrictions when using ShoreTel products and some Cisco devices. For some users, this means that the use of more robust phones can present interoperability challenges.
ShoreTel delivers a technologically robust VoIP service suitable for businesses of all sizes. Customers enjoy access to 90+ features and tools.
While ShoreTel markets their system to businesses of all sizes, it appears that user experiences can vary. For organizations needing to keep costs low, this may not be the most suitable way of receiving the most bang for their buck. The VOIP solution offered is geared towards companies looking for a posh communication platform.
For those businesses maintaining ample resources, and not minding above-average costs, ShoreTel delivers great results. As far as managed VOIP providers go, ShoreTel remains among the elite. Granted their costs exceed most of their competitors, however, few are able to rival them in terms of product quality and support. This is a tangible solution for organizations demanding superiority and expert hands-on support.