Should You Switch Your Small or Medium-Sized Business to VoIP?

If you run a small or medium-sized business, you may wonder if you will seriously benefit from switching from your traditional landline company to a VoIP alternative. The answer to this question isn’t cut and dried. Instead, it depends on your company’s telecommunication needs and call handling profile. Here are a few things to consider when deciding whether or not it’s worth switching to VoIP:

Do You Need a Large Number of People Working the Phones?

If so, you likely know that getting everyone hooked into a traditional PBX system can be a chore. With some hardware, you may even need a technician because of the complexity involved. In these cases, you’ll find a big benefit in switching to a VoIP provider. That’s because VoIP PBX is hosted by the provider, so all you need to do in order to make updates is log into your account and fill out the information on a screen. Adding or removing extensions is a breeze.

Does Your Company Handle Large Amounts of Short Calls?

You’ll save plenty of money by switching because VoIP services don’t charge per-call fees. Instead, plans are only metered by the minute. This is great for call centers that deal with high volumes of calls that last only a couple of minutes or less each. Such scenarios result in astronomical amounts of per-call fees with traditional landline business plans.

Do You Need to Expand Your Call Handling Capacity in a Big Way?

With traditional landline companies, this is an expensive proposition. That’s not just because of the costs associated with the expected increase in call handling. Instead, the main initial expense comes from the hardware and infrastructure requirements. You’ll need new phone sets, may need a new PBX machine, and you’ll need to wire phone lines to each new work station.

When you choose VoIP, you can skip at least some of this infrastructure expense. The PBX system will be hosted by the provider, so there’s no need to upgrade your own PBX hardware. By choosing the right provider, you can also lower the cost of the communication devices each worker will use. Some of the services will work through headsets attached to their computers, and these are typically much more affordable than old-fashioned business phones. Finally, if you’re already planning to wire cable internet to each workstation, you’ll be able to avoid the cost of installing phone lines as well.

Do You Need Access to Your Business Phone System from Remote Locations?

Landlines are seriously obsolete when it comes to keeping up with today’s mobile management and sales force. With VoIP, it’s easy to have calls redirected to other phones, including home and cell phones. This makes it so that your customers can reach you by calling your company’s main number even if you’re at home or on the road. They’ll never know that you or your staff aren’t sitting in an office.

If you answered “yes” to one or more of these questions, then you will likely find it worth it to switch to VoIP telephone service. The next thing to do is decide which provider to use. Each one offers several different features to choose from. While all have the basics you would expect with business phone service, such as the ability to put people on hold, they also have extra features and different pricing plans. These differences can make it better to choose one over the other.

We make it much easier to decide on a provider with our handy comparison list. It shows several of today’s top VoIP companies as well as their prices and feature options. If you still need help after seeing our list, it’s no problem. Just contact us and we’ll be glad to point you to the ones that best meet your company’s needs.

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