Simplify and Expand Call Routing with Business VoIP Hosted PBX Systems

Every business with multiple extensions needs a PBX system to make everything work. This is the system that automatically routes calls to the right phones when an extension number is entered. It also knows where to send a call if no extension number is punched in by the caller.

For years, this meant that businesses had to fight with complex or aggravating hardware systems every time something needed to be changed. While this might be okay for companies that have little or no turnover, it’s a hassle for any business that has more frequent staff changes. If your company has a big seasonal spike in phone employees, the idea of giving them all extensions can be nightmarish.

How to End the Nightmare of Complex PBX Systems

Thanks to Voice over Internet Protocol, or VoIP, there is no longer any need to deal with hardware PBX boxes. Instead, VoIP providers offer business VoIP with hosted PBX systems that are simple to use and easy to change. Punching in special access codes, rewiring arcane machines, and similar tasks are things of the past. With a hosted system, all you need to do is log into your account and type in the changes you want. Hit “save,” and that’s it!

This ease of use works in both directions, so you have full flexibility when adding or removing extensions. Because of this, adjusting for seasonal or other staffing changes is a cinch.

What Does it Take to Start Using Hosted PBX?

Since hosted PBX is a VoIP service, you’ll need to switch your company’s phone system over to VoIP. This has important and immediate benefits, such as access to expanded call forwarding options, lower plan prices, and the elimination of many of the fees that landline providers love to attach to their services. For these reasons, it’s worth it for most companies to choose VoIP over landline service.

However, there are some physical aspects that you will have to take care of to change over. Fortunately, you’ll only have to do them once.

The first thing you’ll need is a hardwired broadband internet connection to all of your phone-enabled workstations. At many companies, this cabling is already in place. If it isn’t, it will need to be installed. Cable internet is essential since it has the high bandwidth needed to carry voice transmissions without choppiness or dropped calls.

Next, you’ll need to consider your phone hardware. Many types of business phones can be used for VoIP by connecting them with an adapter. Alternatively, you can replace your old phones with a type known as IP phones. Each VoIP provider has a list of which phones will work with its systems. Some even allow calls to be sent through computers, and in their cases, headsets can work.

The Plans

VoIP services come as a package, so you will need a plan in order to enable VoIP PBX functionality. These plans are different from landline ones in some key ways. One is that you can choose your features singly instead of having to buy them in larger suites. This allows you to only pay for the ones that you’ll actually use. Hosted VoIP PBX, sometimes referred to as call routing, is one of them. Be sure to select it when setting up your plan! Once that’s done, be sure to grab all of the other features you’ll use, such as automated receptionist capabilities, hold, and similar business standards.

Other differences include a lack of per-call fees and long-distance charges. You’re sure to love this sort of affordable flexibility. These things make it so that even if you first sign up to eliminate hardware PBX, you’ll have many reasons to love your new VoIP system. To learn more and get recommendations for features, just contact us. We’ll be happy to help you tailor your features to meet the needs of your business.

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