Small and Medium-Sized Businesses: Consider Switching to VoIP
by Nate Rand
In recent years, VoIP has gone from a little-known alternative to landline phones to a very popular option. Large companies have switched their entire systems over in order to save money. This naturally gets the owners and operators of small and medium-sized companies wondering if their firms can gain similar benefits. It turns out that for most, the answer is “yes.” Thanks to a massive range of features and contract sizes, businesses of all sorts can save money and improve their communications by switching to VoIP.
Owners of companies in this category will need to consider a few things to determine whether a switch will be worth it. That’s partly because the definition of “small” varies widely when it comes to business. To one person, a “small business” is a single person. To another, it’s any company with less than $1 million or even $10 million in revenue. Because of these differences, there is no way to make a blanket statement about whether something will be good for a small business. Here are some things to consider to determine if VoIP is the best option for your small business:
How Many Calls Do You Handle?
One of VoIP’s big benefits is that there aren’t any per-call fees. This can bring great savings to companies that have high call volumes, whether those calls are coming in or going out. A single-person company can indeed save with VoIP if that business requires plenty of calling or generates a large amount of incoming phone queries. On the other hand, a company that does almost all business online will not see savings from this aspect even if it is quite large.
Are the Work Areas Already Wired for Broadband Internet?
If so, your company will definitely see savings when comparing the costs of setting up VoIP telephony to those of having landlines installed. That’s because VoIP works through your already-existing broadband connection, so you won’t have to install new physical lines. Installation of lines is a big part of the cost of adding new business phone service.
Do You Need Plenty of Mobility?
One of the great things about running a small business is that you shouldn’t have to sit in an office during set hours. However, many owners find their dreams of doing business on beaches stymied by the need to stay near their business phones. VoIP eliminates this need. Calls coming through a VoIP provider can be routed to your cell phone, home phone, or other number. This allows you to sit on that beach without worrying about missing any sales.
Do You Need the Features of a Business Phone?
Larger small businesses typically need some features that are standard with business phone services or systems. For example, you’ll likely want to be able to put callers on hold, route them to specific employees, use an automated receptionist, and do other such things. Traditional landline companies offer these features, but often bundle them with others that you have no use for. This needlessly increases costs. With VoIP, you can pick and choose your features so you never pay for ones that are useless to you. This, of course, saves money.
Owners of medium-sized businesses can usually say “yes” to all of the questions posed to those who operate smaller companies. Their firms get a good amount of calls, they have internet-enabled workstations, need features like hold and call routing, and they have workers who need to be able to communicate while out in the field. Therefore, the vast majority will be able to save money and communicate better with VoIP.
To learn more about VoIP and which features will be best for your company, just contact us. We’ll be happy to help you find the perfect providers and options.
November 3, 2018