Ten Facts That Nobody Told You About VoIP
Even if you are already very familiar with VoIP and how it works, you probably will find some facts in this article that are new to you. VoIP is a very exciting technology with a fascinating history. In this article, we will share ten facts about VoIP’s history, statistics and functionality. You will probably learn something fun.
Voice over Internet Protocol (VoIP) technology uses the Internet to transmit phone calls instead of using traditional copper wire networks. As such, VoIP is able to save subscribers a lot of money and provide a wide range of functions that are generally not available with traditional landline phone service or with cell phone service. Users can get more accomplished with their businesses and personal phone calls. It is simply an amazing, world-changing technology in telecommunications.
- VoIP Contributed to Massive Outsourcing in The 1990s
- VoIP Can Make Automated Phone Calls
- First VoIP Call Happened in 1974
- VoIP Calls Had Ads in the Early Days
- VoIP Brings Phone Access to Remote Places
- VoIP Grew for Economic Reasons (and Still Does)
- Phoneless Calls are Possible
- You Can’t Always Tell it’s VoIP
- Cuts International Phone Costs 90%
- 70% of Businesses Plan to Implement (or Already Have)
Read on to discover more about VoIP with these ten fun facts no one’s told you about VoIP phones and service.
1. VoIP Contributed to Massive Outsourcing in the 1990s
VoIP costs are significantly lower than traditional phone service, and this is one big reason why so much outsourcing from the United States to other countries occurred in the 1990s. Call centers are cheaper to operate in locations where labor is inexpensive, and phone calls can be easily and efficiently transmitted between the US and other countries thanks to inexpensive and efficient VoIP service plans.
2. VoIP Can Make Automated Phone Calls
You can schedule VoIP calls and the system will dial numbers automatically in order or at specific times. This is great if you are calling a large group of numbers and need to reach everyone but do not want to lose a lot of time to dialing. In call centers, this automated dialing technique is used to optimize agent performance and achieve a large number of calls efficiently.
3. First VoIP Call Happened in 1974
While it is true that VoIP did not grow significantly until the 1990s, the first VoIP call actually occurred in 1974. The Internet, originally known as ARPANET, was a relatively small network that connected military and academic research institutions for the purpose of sharing information and communications. Back then, interest in voice calls remained limited since VoIP was not capable yet of high-quality calls and could not reach a large number of people. At the time, landline use was predominant and VoIP had only very limited, mostly novelty or research applications.
In the 1990s, improving technology and interest in reducing phone service costs led to the mainstream acceptance and expansion of VoIP services. VoIP providers grew and increased in number. Pretty soon, more and more businesses and individuals were subscribing to VoIP service.
4. VoIP Calls Had Ads in the Early Days
Initially, VoIP calls were actually paid for by having participants listen to brief advertisements before their phone calls connected. In the 1990s, VoIP gradually became available to a broader number of people, but these calls remained fairly low quality and were not used as extensively as they would be in the 2000s. Ads eventually disappeared and many of these calls became very low cost or free. Now, free VoIP service for personal or limited business use is not unheard of, and the in-call ads are gone.
5. VoIP Brings Phone Access to Remote Places
Thanks to VoIP, locations that did not previously have phone lines are able to connect to phone calls. Remote places, areas of the world where it was not economically feasible to place landline wire, and other locations are becoming easier to communicate with. In some places, this has caused new landline placement to slow down or completely stop. Along with the growth in the popularity of cellphones, the use of VoIP is decreasing the costs of phone communications and is increasingly connecting more people than ever before to phone service.
6. VoIP Grew for Economic Reasons (and Still Does)
VoIP service did not really catch on much until people began to see the potential of low-cost phone service. High costs for phone service contributed to many call centers leaving the United States for lower cost countries in the 1990s. VoIP initially became popular with businesses not because of the amazing features, but because of the cheaper services.
7. Phoneless Calls are Possible
With VoIP service, you can make phoneless calls. You do not actually need a phone at all, if you have a computer or tablet device and a microphone and speakers. All you really need is an Internet connection, sound equipment and a computer. You can then make phone calls to other VoIP accounts or to landline phones.
8. You Can’t Always Tell it’s VoIP
VoIP calls are a big part of business telecommunications now, and the technology has vastly improved compared with 1990s calls. Thanks to these improvements, you often cannot tell if a call is being placed through VoIP or if you are speaking with a VoIP subscriber. The audio quality is great.
9. Cuts International Phone Costs 90%
International phone calls are one area where VoIP really shines. VoIP reduces costs of international calls by as much as 90%, making it much more affordable for companies to make a large volume of international phone calls. Reducing your phone costs can make it much more feasible to market overseas or do business in other countries and keep a phone system within the US. In fact, with an Internet connection, you can have your phone system anywhere and still use US area codes and phone numbers. While on the go, you can connect to your phone system via the Internet. VoIP’s portability is yet another reason for the popularity of this type of phone service.
10. 70% of Businesses Plan to Implement (or Already Have)
Thanks to the amazing benefits of VoIP for businesses, 70% of businesses either plan to implement some type of unified communications system in the cloud or already have done it. Unified communications (UC) systems allow businesses to take advantage of VoIP for their own communications systems and reduce their costs while also accessing advanced features that are otherwise more expensive or unavailable altogether.
If you own a small to medium-sized business, it may be time for you to consider implementing VoIP for your communications system. VoIP features a wide variety of different high-quality business functions. You may be amazed by what VoIP can help you accomplish, in fact. You can create queue systems, have calls go to the most experienced agent, set up autoresponders, use autodialers and host large conference calls. There are many other different types of features and VoIP functions, too. Depending on your needs, you should be able to find the right VoIP plan and begin implementing the system at your business so you can quickly start making VoIP calls.