The Best Business VoIP Providers and Cloud PBX Services

If you want to choose a great Voice over Internet Protocol (VoIP) provider or cloud PBX service, you will need to begin by determining how you will use your business communications system. The most effective business communications systems are carefully aligned with your needs as an organization. Figuring out those needs is your first step and a very important part of the process.

VoIP providers come in a variety of different shapes and sizes, so do your research. In this article, we will talk about how to choose a VoIP provider for your business and we will mention a few names of businesses you could consider. Both large and small organizations can benefit from business VoIP service.

Keep reading if you are interested in learning how to choose the best plan, set up your business VoIP account, begin optimizing your service and start taking advantage of the enormous benefits of VoIP and cloud PBX. In this article, we will help you understand how VoIP works and some of the benefits for your business.

Article Contents:

1. Intro to Business Communications Systems

2. Optimize Your Communications with VoIP

3. VoIP Features That Transform Business

4. Great VoIP Providers To Choose From

5. VoIP Checklist

VoIP is a great phone service alternative for companies and others looking to cut the costs of traditional phone service. You may find that VoIP is tremendously cheaper than plain old telephone service (POTS) and can provide a great portfolio of added features and functionality to your organization.

If you are wondering where to get started, keep reading for a quick introduction to VoIP and information on how to set up a VoIP account and find everything you need from a vendor to the right types of equipment for your organization.

1. Intro to Business Communications Systems

Business communications systems allow organizations to quickly and easily communicate outside their organizations and inside, making it easier to operate. You may be surprised by what your organization can do with help from a VoIP system and cloud-hosted PBX service. You can get more done, set up a contact center of your very own, accept inbound calls and conduct your own outbound calls to market your services or products to new customers. This is also great for sales and marketing teams, too. If your team does a great deal of communication with others, then it makes sense to have automated systems in place, better marketing, and active communication over the phone, SMS text messaging and chat.

2. Optimize Your Communications with VoIP

VoIP can help you optimize your communications by helping you manage a call center and control how your organization communicates. You can stay productive and keep your team informed, too, with advanced VoIP features and functionality.

Being a way to access affordable phone features, VoIP can help your organization save money on the cost of business phone services. VoIP features and minutes are fairly low-cost because these communications are routed over the Internet to their destination. This saves phone companies money on the cost of maintaining phone infrastructure, allowing them to pass along a significant amount of savings to subscribers.

3. VoIP Features That Transform Business

With VoIP, you can grow your communications to suit your organization’s needs. VoIP is highly scalable and allows you to adjust the size of your phone system to meet business demands. Whenever you add users, you can have an administrator quickly set up access for new people. Change admin features remotely, adjust access to specific features, or make system-level changes. VoIP makes it easier to accomplish.

As you get started with VoIP, you can learn how to create large conference calls, host online meetings, set up your own virtual call center and more. Call queuing features can help you manage incoming calls, voice-to-email transcription services can help you obtain access to text transcripts of voicemails so you have quick access to incoming call information, and a variety of other features are available that can dramatically help your business.

If you are running a small business, you may want virtual extensions for each department or individual team member. This can help your organization stay connected. That way, each person can have their own phone number, quickly and affordably. You can have features added to your account that make your organization look much larger than it actually is. For instance, have automatic attendant features to respond to calls, pre-recorded information for callers to learn about hours and availability or other issues.

4. Great VoIP Providers to Choose From

The VoIP marketplace has a wide variety of different service providers to choose from, making it easier to find the right fit for your organization. Some providers emphasize low-cost VoIP access for small to medium-sized businesses (SMBs), for instance. Larger enterprises may benefit from more expensive, specialized features such as cloud PBX services or on-site PBX.

Private branch exchange (PBX) services can help your company route phone calls within the organization and manage phone trees. This is a term that is leftover from the early days of phone service when phone networks could be managed as part of the public phone exchanges or through private exchanges within organizations. Each building needed a physical branch exchange to manage calls. Now, these functions can operate without large numbers of human operators and physical switchboards. Instead, everything can be handled through the cloud by computers or through a physical computer box that exists on-site. Typically, VoIP systems use a cloud-hosted virtual PBX to reduce the need for physical equipment and reduce the overall costs of the business phone system.

If you are looking for phone service providers to choose from, consider these:

Many of these services have a variety of plans, features, and pricing to choose from. You can get the help you need with choosing equipment, finding the right software, getting started and using virtual contact center or call center equipment and software. VoIP vendors can answer all of your questions and help you find the right service for you. VoIP software can help your team stay connected wherever they are–even remotely. You can get together a remote workforce and connect everyone just as if you were all in the same office.

5. VoIP Checklist

Ready to shop around for a VoIP service? Start here with this checklist. There are a variety of features and functions to look for, depending on the type of business you run and the needs you have. Some industries, business sizes, and organizational types may have different needs. If your needs change, you can change plans or add-on other services, too.

Shopping for a Vendor:

  • Which features do I need?
  • Do I need both outbound and inbound service?
  • What is my budget?
  • How many users? Admins? How many virtual extensions or phone lines do I need?
  • Do I need an international service? Inbound? Outbound?
  • Do I need to call center or contact center management features?
  • How will I implement my new system?
  • What equipment will I need?

Small Business Checklist:

  • Phone (Analog, IP phone, smartphone, softphone or other compatible phones)
  • Internet Connection (Bandwidth for VoIP)
  • Analog Telephone Adapter (for Analog Phones)
  • Computer (for Apps and Integrations, if Desired)

Medium-Sized Business or Large Enterprise:

  • Phones (Multiple Types or One Model)
  • Internet Connection or Second Connection
  • PBX
  • Implementation Phase (Ask Your Vendor for Help)
  • Secure Your Phone System
  • Training (You, Coworkers and Employees)

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