Shifting your organization to the cloud is easier than ever before. Yet, with so many options to choose from, it can feel overwhelming. Before making a move, it’s important to research each company. Aside from finding the cheapest VoIP, you should also ask about the provider’s hidden fees, support options, and much more.
Although many cheap Voice over IP providers offer similar features, you may find that not all your current equipment, like fax machines, are supported. Plus, when you need extra help, it’s crucial to be able to contact and speak to a real person immediately.
Learn About the Set-Up Process and Fees
Switching to a cheap Voice over Internet Protocol system shouldn’t require a hands-on IT department. Nor should your company get hit with unexpected costs. Before choosing your cloud service, talk to your provider. Find out if you’ll pay extra for setup, activation, porting, or equipment. Then, review the installation process. Make sure you can set up your VoIP service in-house or that you have access to extra support.
Inspect the VoIP Quality and Reliability
Communicating with your staff and clients is essential to businesses. Yet, dropped calls and poor call quality reflect poorly on your company. Your VoIP service may affect your reputation. Talk to your VoIP service provider about connectivity in your area. Ask for local testimonials. Then, look for customer reviews that hint at connectivity issues.
Ensure Customer Support Services Provide Real-Time Assistance
From team training to unexpected problems, VoIP customer support is critical. Yet, not all companies offer 24/7 support. Before picking a cheap Voice over IP provider, examine their support options. While an online help desk is great, having access to training materials and webinars help your team fix minor issues without waiting on hold for a customer service response.
Double-Check Support Levels for Your Current Equipment
Ask your provider if you can use your existing phones and fax machines. Some companies offer ATA gateways and help with installation. Also, check if their mobile options cover both iOS and Android phones.
Discover New Equipment Purchase or Lease Options
If you want to upgrade your equipment, then some VoIP providers sell or lease equipment. Others provide a free softphone or office phone with a contract. Ask about equipment options and pricing plans before choosing your Voice over IP service.
Determine Package and Feature Availability
Although you may not currently need video conferencing tools, as your company grows, then you’ll want more options. Avoid the hassle of switching to a new company every time you experience growth. Instead, ensure that your VoIP provider offers free upgrades.
Protect Your Business With Disaster Recovery Plans
Lastly, what happens to your data in an emergency? Communication is critical, regardless of weather conditions or security breaches. Losing your messages and voicemails isn’t an option. Ask your VoIP providers about their disaster plan. Then, find out who handles back-ups and recovery.
Once you’ve determined your must-have features and created a list of questions, then it’s time to contact providers. To make it easy, we’ve compiled a list of seven of the cheapest VoIP providers who provide low-cost options along with tons of value.