Top 5 Twilio Alternatives to Consider

Twilio is a popular option for businesses looking to use an API to develop and code their own custom phone communications applications, or CPaaS (communications platform as a service), that embed within websites. If your business plans on using customized phone apps within your website or online application, then Twilio provides an environment for you to develop a custom app using VoIP service.

This service has a cost, of course, and originally Twilio was the only act in town and could, therefore, be more expensive. Now, however, there are viable alternatives to Twilio that can help your business save money and still have many of the same features available.

In this article, we will help you decide what alternatives to Twilio are best for your company. We can help you compare features and pricing of the different Twilio competitors so you know what options you have and what you should do when you go to make your decision. Keep in mind that features, pricing, and details are subject to change and may differ from what we talk about here.

By the end of the article, you should have a decent idea of what you need to do to make your own customized applications using a Twilio alternative. If you need other information about VoIP or if you need help evaluating VoIP features or making choices, our website has a variety of articles about features, product and service reviews, information about vendors, and other helpful topics.

Article Contents:

1. What is an API and Why is Twilio Popular?

2. Why Choose a Twilio Alternative?

3. Nexmo

4. Bandwidth

5. Sinch

6. Plivo

7. Telnyx

Our article compares pricing, features, and options for Twilio alternatives so you can choose the right alternative API for you.

1. What is an API and Why is Twilio Popular?

Twilio provides an environment known as an API, or application programming interface, to create custom applications for using VoIP services online through a website, online app or other means. You can access the tools you need to create your own applications. Twilio also dynamically routes data traffic online through optimal carriers to keep your data traveling along the best routes and operating cheaply and effectively. For a long time, Twilio was the go-to source with a platform where you could build your customized VoIP applications.

With Twilio, you pay for the services you use, and these services are very high-quality. Twilio’s reputation is still strong as the industry leader in this niche, but there are now other alternatives to Twilio’s services if you prefer to find an alternative for your business.

2. Why Choose a Twilio Alternative?

Twilio can be expensive. With per-minute charges and the cost of using Twilio services, finding a viable alternative for your business may make sense. It can be useful to know that other alternatives are available in the first place. Twilio’s pricing of $1 per dedicated number can add up, and many Twilio alternatives are now charging much less than that. If you can find a Twilio alternative that charges less, then over time you could generate substantial savings on the cost of cloud APIs. Providing cloud APIs is now a more commonly-offered service by many providers, and some even cut out the network carrier middlemen that Twilio typically uses when offering services. This means you can often find substantially cheaper services elsewhere. Often, these services are largely similar to what Twilio offers so you may not notice much of a difference in quality. This can really help your business to cut costs and offer more to your customers.

For these reasons, it may make more sense to choose an alternative to Twilio and then set up your customized applications on other systems in order to approximate many of the features and benefits of Twilio without the same higher costs.

3. Nexmo

Nexmo offers a lot of different options for communicating with phone subscribers in other countries. In fact, Nexmo offers voice numbers in 90 different countries and SMS text numbers in 35 different countries. You can pay per second for service instead of per minute, which can help you save money on phone and messaging services if your company does a lot of business internationally or uses communications with other countries on a regular basis.

Nexmo offers adaptive routing like Twilio does and has a direct carrier network it works with. While some providers are their own carrier (such as Bandwidth, for instance), Nexmo is not. It does have a direct carrier network, though, which allows you to get great pricing and service on communications. Because you are not limited to just one carrier, you can save a tremendous amount of money by dynamically switching to different carriers depending on moment-by-moment communication needs.

4. Bandwidth

Bandwidth is a network provider for Google and Skype, so many people already use Bandwidth’s services for voice calls and messaging without realizing it. As such, it is already a leading provider of VoIP technologies. It was also among the first of Twilio’s carriers. At some point, Bandwidth decided to start offering its own service alongside these more visible competitors. Now, you can get Bandwidth’s services directly.

At $0.35 per dedicated line, you can save tremendously with Bandwidth’s services, particularly if you compare this cost to Twilio’s service. This can help your business obtain the same technologies and services Twilio offers but at a much lower rate. It offers great service that is easily accessible if you run into problems, too. Using email, the internet, or phone, you can contact Bandwidth’s customer support team and get help with your service, troubleshoot problems, or report outages. Although VoIP services are generally reliable, it’s great to know Bandwidth makes an effort to provide the support you need.

Keep in mind, though, that Bandwidth does not offer SMS shortcodes. SMS shortcodes are something many other vendors offer, so that is something important to remember while shopping around for a service.

5. Sinch

With Sinch, you get data-optimized routing, high uptime, and great quality. Sinch includes SMS shortcodes, which is generally standard but not always offered by vendors. This company claims to have over a million users of its communication apps, which is a fairly big deal and means it is reasonably popular as a vendor. It only has email-based support, though, instead of support through voice calls, so if you encounter problems with your service, that is something to remember.

6. Plivo

Plivo offers at least two local carriers in each country it provides coverage for, making it easy to have an alternative available in case of uptime issues or other network problems with your service. Coverage for Plivo is provided for over 50 countries for voice numbers and 19 countries for SMS text communications and messaging, which may seem a bit smaller than some other services, but is still strong coverage internationally.

7. Telnyx

Telnyx can help you save money over the cost of Twilio, but it also offers high-quality service and great customer service. It offers solid cloud communications services, so if you are looking for a VoIP vendor who offers a communications API environment, this is a great choice to consider.

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