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Virtual PBX is said to be behind the advent of automated call queuing. They are a leader in managed phone solutions for SMBs across North America and have global expansion plans for the UK and Middle East markets. Having been in business since 1997, Virtual PBX has been the recipient of many service awards and continues to add to their list of already impressive features by leveraging the latest in network and service technology





The Pros

  • Impressive list of available features: Including online faxing, automated attendant, voicemail, customizable greetings, custom call routing and queuing, real-time monitoring, caller ID, conference tools and more
  • Exceptional service: Over the years, Virtual PBX has received many accolades for their commitment to service excellence. Their platform is highly stable and makes use of multiple backup servers and sources to safeguard against power failures and service interruptions. Reports indicate that the company has the least amount of downtime of any off-site phone hosting provider in the industry.
  • Lucrative pricing structures: Virtual PBX has proven their commitment to the industry by tailoring their services to include offerings for businesses of all sizes. They offer flexible calling plans, no setup fees, no cancelation fees and a complete 30-day free trial for new customers.
  • User-friendly platforms: The client interface allows access to a variety of options where users can setup and manage the system, make changes and more.

The Cons

Only two lines included with each plan: Regardless of the plan chosen, only two lines come included. While there is the option to add additional lines, they will come at a cost of $5/ line per month. For businesses with more than a handful of employees, this could add up.

The Plan

Flat Rate

  • $34.99 per month for 1 user
  • $23.99 per month per user for 4 users
  • $21.99 per month per user for 10 users
  • $19.99 per month per user for 20 users
  • $19.99 per month per user for 50 users

Usage Based

  • Unlimited number of users
  • $9.99 per month for 300 minutes (4.9 cents per minute extra)
  • $24.99 per month for 1000 minutes (4.4 cents per minute extra)
  • $37.99 per month for unlimited minutes

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According to customers and online reviews, Virtual PBX is one of the most reliable systems available. The software is revolutionary and the quality is unrivaled. As an added bonus, the availability of a number of affordable plans makes it easy to find a solution that meets even the most unique needs.

Nextiva Features


Use via computer

Use via cellphones

Use via phones

Minutes per Line

Money Back Guarantee

Min. Contract Length

Customer Service Hours

Call Hold

Call Forwarding

Call Logs

Call Transfer

Call Waiting


Custom Tagging

Dial-by-name Directory

Local Number Portability

Music on Hold

Automatic Callback


Call Blocking

Call Conferencing

Multiple Devices on 1 Extension

More Features

Online Backup & Storage

Priority Alert


Push to Talk

Seven-Digit Dialing

Unified Inbox

Outbound Call Control

Outlook Integration

Remote Office

Video on Hold

Virtual Extensions

Call Recording

Group Intercom

Call Queuing (ACD)

Call Groups

Switchboard Software

Internet Fax

Toll Free Number

Virtual Mailbox

Professional Greeting

iOS App Support

Android App Support

Salesforce Integration

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