VoIP Phone FAQ

Do you have questions about VoIP Phones? You’ve come to the right place!

Basic VoIP Q&A

Q: What is VoIP?

A: In simpler terms, VoIP (or voice-over-IP) harnesses the Internet protocol to make and receive VoIP Phone

calls, rather than relying on the standard phone network (aka: PSTN or publicly switched telephone


Q: What is Internet Protocol

A: Internet protocol is the technology that allows end users to access the Internet and the websites

stored on it. It was engineered to allow for the exchange of data between pre-existing websites. As part

of its basic functionality, VoIP converts voice traffic to data traffic and then transmits it across the


Q: How does VoIP operate?

A: VoIP converts voice into data and then leverage the Internet Protocol (IP communications) to

transmit the converted data.

Q: What do I need in order to use VoIP?

A: Very minimal equipment is required in order to use VoIP, the most basic being  a high speed Internet

connection and a VoIP phone. A VoIP Phone can be a simple softphone application with a headset, an IP

phone or even a standard telephone with an ATA adapter.

Q: How do I make a call with VoIP?

A: Making or receiving calls with VoIP are done just as they would be via a conventional telephone; pick

up the phone handle and make or take the call! VoIP was designed to integrate seamlessly with an

existing phone service – or to replace it all together.

Q: Does the person I am calling, or the person calling me, have to have VoIP?

A: Absolutely not. With VoIP, you can make call to, or receive calls from, anyone with a telephone


Q: I’ve heard that the call quality of VoIP is less acceptable than traditional

methods, is this true?

A: This is one of the most common misconceptions about VoIP. The technology behind VoIP is no longer

new, it has been around long enough that engineers and developers have had time to test and perfect

the system. Call quality has improved significantly and, in some cases, is much better than traditional

phone service. The majority of call quality issues are actually caused by network connectivity and have

little to do with the VoIP phone service at all. When exploring potential VoIP solutions, remember to test your

Internet network, many VoIP phone providers will be able to assist you with this.

Q: Do you sell VoIP services?

A: No. However, we are able to help you find unbiased reviews, uncover information and find realistic

quotes for all of your VoIP needs.

Q: Do I need to have a computer, or always have my computer on in order to use


A: We know the service you are thinking of, and, no you do not need to have a computer or keep a

computer always switched on in order to use VoIP. With most suppliers you only need a computer if you

intend to use a softphone application in order to make or receive your calls.

What to expect with VoIP

Q: What are the top benefits of VoIP services?

A: People migrating to VoIP report that it offers tremendous cost savings, along with greater access to

innovative calling features and the ability to grow or expand their communications systems without

much hassle.

Q: What are the drawbacks of VoIP service?

A: VoIP phone service does have a few, albeit limited, disadvantages when compared with conventional phone

service. The majority of these challenges are easily solved. For example, in the event of a power outage,

VoIP does not have a built-in 911 feature and network outages could result in quality issues.

Q: I am not ‘techy’ can I still use VoIP?

A: Absolutely! With a hosted VoIP service, the supplier assumes responsibility for installation and

ongoing maintenance so that you don’t have to.

Q: Am I able to keep my current phone number?

A: Number porting is one of the greatest advantages of VoIP migration. As long as you stay inside the

same geographic radius (or have toll-free number) it is relatively simple to keep your existing number.

Be sure to ask about number porting before you cancel your current service so that you don’t run the

risk of losing your number.

Q: Can I get a new phone number?

A: Sure, if you want! You can also get a number outside of your local calling area code by using a virtual


Q: Is VoIP mobile friendly?

A: It is possible to use VoIP on most smartphones after downloading the appropriate app. Most

suppliers have developed, or are developing apps that allow their customers to use VoIP on the go.

Q: Can I get a VoIP phone trial before committing?

A: Normally. The majority of VoIP suppliers offer time limited trials or money-back guarantee options.

Be certain to carefully read and review all service terms.

Q: Is VoIP a secure service?

A: In most cases, yes. Nearly all VoIP calls are encrypted. Be sure to read our information on VoIP


Q: I already have a phone system and it works well. What I need is cheaper

service. Is VoIP an option for me?

A: It certainly is. Read more about our SIP trunking VoIP providers reviews.

Getting started

Q: How do I sign up?

A: After you’ve found a provider you like, you should be able to easily find sign up details on their

website. We offer a complete list of VoIP providers here.

Q: What hardware do I need?

A: VoIP requires very limited hardware. You will need a high-speed, reliable Internet connection and an

IP phone (or an ATA adapter if you wish to use a standard analog phone.). If you are setting up a VoIP phone

system on your own, you will require an IP PBX  phone system, multiple routers, and SIP trunking

VoIP service.

Q: Do I have to purchase the equipment?

A: That really all depends on the type of service and the provider that you go with. Some suppliers with

provide the hardware and equipment for free (which you will need to return) and others will sell it to


Use our Best Price Tool to Find The Right Business Phone System For Your Business

Compare The Lowest Prices From Only The Best Business VoIP Providers

This will help us match you to providers
designed for your company's size.