VoIP Service for SMB: Is it Worth the Switch?
Company phones have been landlines for so long that the idea of using VoIP – Voice over Internet Protocol – for phone service still gives many businesses pause. The main reason is that VoIP has only recently hit the mainstream. Other reasons include concerns about costs, call quality, and technical requirements. All of these issues make small to medium-sized businesses wonder if it’s worth the switch. Here are a few questions and answers that will make it easier to decide:
This question comes up whenever a technological advancement comes to the fore. Fortunately, the answer in this case is yes. Internet-based phone service has been around for over 15 years, and VoIP companies have used this time to work out all of the bugs. Those who haven’t used VoIP since the initial surge in the 90s will be amazed at how far it has come.
Thanks to the march of technological advance, VoIP users can now enjoy service that sounds just as good as its landline equivalent. They can also be sure that it won’t crash, become choppy, or suffer from other such difficulties. Advances in internet service are also to thank for the viability of VoIP service. With broadband, there are no problems with data carrying capacity to worry about. These advances make it so that today’s VoIP systems provide service that is truly worthy of business use.
Does it Require a Big Investment?
VoIP Service is actually much more affordable than traditional landlines and PBX systems. This is one of the big reasons for its high popularity. With some plans, customers don’t even have to invest in equipment. Everything’s handled by the provider “in the cloud.” All the customer needs in terms of hardware is a phone set that allows dialing and picking up. Alternatively, a computer with a speaker and microphone can do the job. The only other requirement is a high-speed internet connection.
Services that handle everything from their side are perfect for small businesses that don’t have technical personnel on staff. Their offerings are plug-and-play and very simple for customers to use. If the business chooses to run their own VoIP system from their side, then the need for technical know-how grows.
Even when everything is done in-house, it is often simpler to use VoIP instead of an old-fashioned PBX system. This is because a VoIP system works with the company’s existing internet system. A landline-based PBX system, on the other hand, must be maintained separately. This makes it so that the PBX method often results in twice as much work and complexity as VoIP.
Is it Worth it to Switch?
As the answers above show, it’s definitely worth it for small and medium-sized businesses to switch to VoIP from landline service. VoIP Service is cheaper to run since it works with the company’s existing internet connection instead of requiring separate lines. The initial switch may require some investment, but this will pay for itself since the landline company will no longer be part of the equation.
When all-inclusive services are used, there’ll be no need to hire a staff member to administer the new VoIP system. If the hardware is brought in house, new employees still aren’t needed. Instead, companies can train whoever was handling the PBX landline gear to take care of the VoIP system. This makes it so that maintenance costs for VoIP range from low to nonexistent.
Finally, people calling into companies using VoIP typically won’t know the difference. To them, it’ll be no different from talking to someone using a landline.
Thanks to all of these benefits, there’s no doubt that switching to VoIP is a great cost-saving measure. To learn more about making this change, just contact us. We’ll be happy to recommend the best VoIP provider for your company.