Founded in Pittsburgh in 2012, VoIPLY takes pride in offering simple and reliable communication services. When the company was first founded, its goal was to address the developing communications needs of the small-to-midsized business market – that continues to be their mission today. To date, more than 5,000 companies across the US benefit from affordable and reliable feature-rich hosted phone and fax solutions offered by VoIPLY.

One of the driving factors behind VoIPLY’s service is simplicity and this is expressed in every product their offer. The company makes it easy for customers to create a phone system capable of meeting their unique needs. To sing up for services all a business needs to do is enter their current company phone number, select their preferred phones, customize user details and configure their required call routing settings. In addition to this easy 4-step process, customers are never locked into lengthy service contracts and are instead provided with the freedom and flexibility of month-to-month plans.

Understanding that businesses must evolve in order to remain competitive, VoIPLY customers benefit from 60 phone features, including ring groups, automated attendants, SMS for business, video conferencing, toll-free numbers, call recording and more.

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  • The Pros

    VoIPLY caters to both home and business users and offers competitive value-add pricing for both. Small business plans start at just $13.95 per month, per user.

    Each plan comes standard with unlimited calling to Canada, the US and more than 50 additional countries around the world. Outside of those regions, rates are competitive when compared to industry standards and international telephone numbers can be purchased for a base rate of $4.95 per month.

    Customer service is based in the US and is available 24/7. VoIPLY boasts 99.999% uptime due to a reliable and redundant architecture.

    When ordering online, VoIPLY adapters are available free of charge and typically arrive in 2 business days. Additionally, there are no charges for setup or number porting. Businesses benefit from free basic phones or can purchase upgraded hardware for an additional fee. The smartphone app comes standard with all deployments, allowing for seamless and efficient mobile access.

    All configurations are extremely feature-rich, with business systems coming standard with more than 50 features, including audio and video conferencing, ring groups and more.

    Additional add-ons include things like Nomorobo App to block Bot calls and the company is always developing and updating their offerings to keep pace with the market. Recent additions to the service include call queues, wakeup calls, paging, call recording uploading, joke integrations and hold music.

  • The Cons

    It is difficult to locate specific Terms and Conditions on the VoIPLY website, typically this is where customers would find things like reasonable use policies and Telemarketing prevention items.

    Some users have reported challenges when trying to reach technical support, and longer wait times or calls going unanswered.

  • The Plan

    VoIPLY’s Business Pro plan starts at $11.16 per month and includes:

     

    • Unlimited calling in 50+ countries
    • 999% uptime
    • Voicemail to email
    • HD Voice
    • 24/7 customer support
    • Zero setup fees

     

    The following features are available.

    • Call logs
    • Internet fax
    • Local numbers
    • Call forwarding
    • 999% uptime
    • Business SMS
    • Call screening
    • HD Voice
    • 24/7 support
    • Greetings
    • Datacenter overview
    • Custom greetings
    • Conference calling
    • Click to call
    • E911
    • Multiple calls per line
    • Call recording
    • No setup cost
    • Extensions
    • Voicemail to email
    • Toll-free and vanity numbers
    • Team collaboration
    • Multi-site management
    • Caller ID
    • Directory listing
    • Extension dialing
    • Do not disturb
    • Group call pickup
    • Call forwarding
    • Custom schedules
    • Missed call indicator
    • Multi data center redundancy
    • Secure VoIP service
    • Answering rules
    • Ring groups
    • Mobile app
    • Dial by name directory
    • Number porting
    • Music on hold
    • Call recording
    • Cloud PBX
    • Video / audio conferencing
    • Call waiting
    • Call transfer
    • Alexa integration
    • Call hold
    • Speed dial
    • Telephone system over wireless
    • Automated phone provisioning

    *** Not all of the above-mentioned features are free of charge.

Summary

Businesses wanting affordable, high-quality VoIP that they can rely on will do well with VoIPLY. Businesses of most sizes will be able to find value in Business Pro because the system has been designed to include features that businesses need – like automated attendants and mailbox features – and can be tailored to meet their specific environments. The simplicity of the system makes it user-friendly and doesn’t require any complex technical skills to navigate or deploy. Customers maintain complete control over their user account, providing them with the freedom to utilize the services as needed.

VoIPly Phone's Features

  • Platforms
  • Use via computer
  • Use via cellphones
  • Use via phones
  • Minutes per Line
  • Money Back Guarantee
  • Min. Contract Length
  • Customer Service Hours
  • Call Hold
  • Call Forwarding
  • Call Logs
  • Call Transfer
  • Call Waiting
  • Caller-ID
  • Custom Tagging
  • Dial-by-name Directory
  • Local Number Portability
  • Music on Hold
  • Automatic Callback
  • Auto-Attendant
  • Call Blocking
  • Call Conferencing
  • Multiple Devices on 1 Extension

More Features

  • Online Backup & Storage
  • Priority Alert
  • Privacy
  • Push to Talk
  • Seven-Digit Dialing
  • Unified Inbox
  • Outbound Call Control
  • Outlook Integration
  • Remote Office
  • Video on Hold
  • Virtual Extensions
  • Call Recording
  • Group Intercom
  • Call Queuing (ACD)
  • Call Groups
  • Switchboard Software
  • Internet Fax
  • Toll Free Number
  • Virtual Mailbox
  • Professional Greeting
  • iOS App Support
  • Android App Support
  • Salesforce Integration

Overall Rating 2.5

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