VONAGE BUSINESS REVIEW

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Founded in 2001, Vonage holds firm to its position as the largest and most widely known VoIP provider in the industry. They offer a comprehensive selection of plans tailored to meet a variety of business needs.

 

INCLUDES 45+ PREMIUM FEATURES

UNLIMITED CALLING & FAXING

WORKS WITH MOST IP PHONES

30-DAYS MONEY BACK


The Pros

Vonage solutions are well known for their versatility and functionality. Unlike most other VoIP providers, Vonage does not shy away from offering a wide variety of plans and features – making it possible for customers to find a solution that best suits their needs. Whether you are looking to replace your conventional landline, or improve your communications with customers, it is likely that Vonage has a plan for you.

Customers can select a small business-friendly solution with 40+ features built in, or an enterprise-grade unified communications solution. You can add to standard features, with robust collaboration and call center features, as well as a suite of cloud integrations that tie the phone system to business applications like Salesforce that employees use every day. Most advantageously, business consumers have the ability to ‘mix-and-match’ in order to create a truly customized solution that best fits their needs and budget.

Users can take their VoIP services with them while they travel, all without using costly cell phone minutes. This is made possible by downloading an app for iPhone or Android and logging into the appropriate Vonage account

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Other benefits includes

  • Easy-to-use online Admin Portal for making account changes, accessing call analytics, updating your Virtual Receptionist, and more

  • Easily switch between mobile and desktop devices

  • Award-winning mobile and desktop apps so employees can work from virtually anywhere

  • Amazon Chime Pro Tier included with every plan, offering video conferencing, chat, file sharing & more

  • Setup is simple, quick, and easy to scale as your business grows

 

The Cons

As far as functionality, usability and service quality go, Vonage reigns superior. The only real complaint expressed by consumers is the cost of the service itself. When compared to other VoIP providers, Vonage has a higher-than-average monthly cost. While new contracts do come with a time-limited, lower introductory rate, overall it works out to be the same cost as those who access the service without a contract.

Moreover, Vonage does charge for some premium features like call recording or paperless fax. These add-on charges. These add-on charges may make Vonage unattainable for those on a strict budget, however, prior to just cutting them off of your list of options, take a minute to explore each of their service offerings and they are amongst the best in the business.

The Plan


Notable Terms & Conditions

Early termination fee: $60 / $120

30-day money back guarante

$0 setup fee

$0 shipping and handling fees


Vonage Business Plan

Small business and enterprise-grade systems available

Unlimited local and long distance calling

International calling will incur charges

Prices ranging from $14.99 to $59.99 / extension


  • Features
  • Credibility
  • Security
  • Ease of Use
  • Help and Support
  • Overall Rating
4.7
Comments Rating 4 (1 review)


Summary

Vonage is one of the leading provider of VoIP services for residential and business use with good reason. Not only do they offer a high variety of plans and features, they also offer the ability to mix and match functions and features to create a solution that is uniquely tailored to provide a best fit.

Despite the higher than average price tag, the quality of the service and the programs offered are second to none.

Vonage Business Features

Platforms

Use via computer

Use via cellphones

Use via phones

Minutes per Line

Money Back Guarantee

Min. Contract Length

Customer Service Hours

Call Hold

Call Forwarding

Call Logs

Call Transfer

Call Waiting

Caller-ID

Custom Tagging

Dial-by-name Directory

Local Number Portability

Music on Hold

Automatic Callback

Auto-Attendant

Call Blocking

Call Conferencing

Multiple Devices on 1 Extension

More Features

Online Backup & Storage

Priority Alert

Privacy

Push to Talk

Seven-Digit Dialing

Unified Inbox

Outbound Call Control

Outlook Integration

Remote Office

Video on Hold

Virtual Extensions

Call Recording

Group Intercom

Call Queuing (ACD)

Call Groups

Switchboard Software

Internet Fax

Toll Free Number

Virtual Mailbox

Professional Greeting

iOS App Support

Android App Support

Salesforce Integration


One Response

  1. Jordon Berkove August 31, 2017

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