Is Vonage phone service right for you and your company? Vonage phone service is available in two main products: personal and business. Our focus here is on the Vonage business phone service, or Vonage VoIP. We’ve gone to the source itself as well as through many online Vonage business reviews — examining Vonage business pricing, Vonage business solutions and overall Vonage business phone user satisfaction — to help you determine whether Vonage VoIP is the service that can best meet your needs.

Founded in 2001, Vonage Business phone service holds firm to its position as the largest and most widely known VoIP provider in the industry. Vonage phone service offers a comprehensive selection of plans offering different Vonage Business solutions and Vonage Business pricing tailored to meet a variety of business needs. Among the highlights of Vonage phone service are the following features:

  • The Pros

    Vonage Business phones and solutions are well known in many Vonage reviews for their versatility and functionality. Unlike most other VoIP providers, Vonage VoIP does not shy away from offering a wide variety of plans and features — making it possible for customers to find a Vonage Business phones solution that best suits their needs. Whether you are looking to replace your conventional landline, or improve your communications with customers, it is likely that Vonage has a phone plan for you.

    With Vonage Business phones, customers can select a small business-friendly solution with 40+ features built in, or an enterprise-grade unified communications solution. Vonage reviews note that you can add to standard calling features, with a number of robust collaboration and call center features, as well as a suite of cloud integrations that tie the phone system to business applications like Salesforce that employees use every day. Most advantageously, according to Vonage Business reviews, business consumers have the ability to mix and match features in order to create a truly customized solution that offers good quality and best fits their needs and budget.

    A major plus Vonage reviews mention is that users can take their VoIP services with them while they travel, all without using costly cell phone minutes. This is made possible by downloading an app for iPhone or Android and logging into the appropriate Vonage account.

  • The Cons

    As far as functionality, usability and service quality go, Vonage reigns superior. The only real complaint expressed by consumers is the cost of the service itself. When compared to other VoIP providers, Vonage has a higher-than-average monthly cost. While new contracts do come with a time-limited, lower introductory rate, overall it works out to be the same cost as those who access the service without a contract.

    Moreover, Vonage does charge for some premium features like call recording or paperless fax. These add-on charges. These add-on charges may make Vonage unattainable for those on a strict budget, however, prior to just cutting them off of your list of options, take a minute to explore each of their service offerings and they are amongst the best in the business.

  • The Plan

    Notable Terms & Conditions

    • Early termination fee: $60 / $120
    • 30-day money back guarante
    • $0 setup fee
    • $0 shipping and handling fees

    Vonage Business Plan

    • Small business and enterprise-grade systems available
    • Unlimited local and long distance calling
    • International calling will incur charges
    • Prices ranging from $14.99 to $59.99 / extension


Vonage is one of the leading provider of VoIP services for residential and business use, and with good reason, according to the many positive Vonage reviews. Not only do they offer a wide variety of plans and features, they also offer the ability to mix and match functions and features to create a solution that is uniquely tailored to provide the best fit.

Despite the higher than average price tag for Vonage phone service, according to Vonage reviews as well as our own assessment, the quality of the service and the programs offered are second to none.

Vonage Features

  • Platforms
  • Use via computer
  • Use via cellphones
  • Use via phones
  • Minutes per Line
  • Money Back Guarantee
  • Min. Contract Length
  • Customer Service Hours
  • Call Hold
  • Call Forwarding
  • Call Logs
  • Call Transfer
  • Call Waiting
  • Caller-ID
  • Custom Tagging
  • Dial-by-name Directory
  • Local Number Portability
  • Music on Hold
  • Automatic Callback
  • Auto-Attendant
  • Call Blocking
  • Call Conferencing
  • Multiple Devices on 1 Extension

More Features

  • Online Backup & Storage
  • Priority Alert
  • Privacy
  • Push to Talk
  • Seven-Digit Dialing
  • Unified Inbox
  • Outbound Call Control
  • Outlook Integration
  • Remote Office
  • Video on Hold
  • Virtual Extensions
  • Call Recording
  • Group Intercom
  • Call Queuing (ACD)
  • Call Groups
  • Switchboard Software
  • Internet Fax
  • Toll Free Number
  • Virtual Mailbox
  • Professional Greeting
  • iOS App Support
  • Android App Support
  • Salesforce Integration

Overall Rating 4.7

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