Vonage Business vs 8×8 Comparison

Vonage Business and 8×8 both offer business VoIP services and have decent plans to choose from that are filled with features for small to medium-sized businesses (SMBs). Both offer great mobile features, software integrations with some popular platforms and other business-friendly features that help businesses accomplish more and work on the go.

There are some differences, however. In this article, we will compare and contrast these two services so you can gain a better understanding of them and hopefully choose the service that is right for you. We will discuss features, plans and more so you can make your own decision.

Vonage Highlights:

  • Advanced collaboration tools, such as Amazon Chime and Google G Suite
  • Great apps and advanced features for businesses

8×8 Highlights:

  • Useful apps and features
  • Flexible pricing plans and options

In this article:

  1. Vonage Business and 8×8 VoIP Services
  2. Vonage Business and 8×8 Features
  3. Plans and Pricing
  4. Which VoIP Service is Right for My Business?

1. Vonage Business and 8×8 VoIP Services

Both services offer a lot for businesses. Vonage traditionally offered features that were directed toward residential customers and SMBs, while 8×8 primarily designs their services for larger business customers with the flexibility to appeal to smaller businesses.

Vonage Business

Vonage offers an affordable option for businesses looking for VoIP services with an affordable price tag and advanced features and functionality. You can get Vonage services up and running quickly and access more than what you might expect for the price. Vonage services also offer add-ons that you can optionally add to existing plans. These premium features can help you accomplish more at your business. With high-quality service and tech support, you can get help when you need it for many different problems or challenges that may occur. Ordering a phone through Vonage allows you to get pre-configured equipment you can begin using faster, which can provide an important advantage if you need to set up your service quickly.


Offering a plug-and-play service with handsets provided by the company, you can deploy 8×8 VoIP service quickly and get to work. Hardware phones are optional, with plenty of great functionality offered through the 8×8 desktop and mobile apps. You can access advanced features affordably from your app and improve your productivity. They offer different plans, enabling you to get more accomplished with your VoIP service if you need advanced services for a larger business or an organization with higher call volumes.

2. Vonage Business and 8×8 Features

Both Vonage Business and 8×8 offer great features for businesses of all sizes. With flexible plans and pricing, you can probably find something that works well with your business and fits your needs. If you shop around, you should be able to identify a great plan you can use with Vonage or 8×8 that fits your budget and provides the features you are looking for. VoIP service is a feature-rich solution appealing to a lot of businesses, since it can help them reduce their costs.

Vonage Business

Vonage Business offers a broad range of features, a useful app with additional functionality and integration with Google G Suite and Amazon Chime, and much more.

Some Vonage Business Features:

  • Call Forwarding
  • Admin Panel
  • User Portal
  • Follow Me
  • Voicemail to Email
  • Music on Hold
  • Voicemail
  • Desktop App
  • Mobile App
  • Call Waiting
  • Cell Phone Integration
  • Call Park
  • ClicktoCall Me
  • Simultaneous Ring
  • Dashboard
  • Set Caller ID
  • Never Miss a Call
  • Virtual Receptionist

Premium Vonage Features:

  • Local or Geographic Number
  • Toll Free Numbers
  • Call Queue
  • Vonage Visual Voicemail
  • Paperless Fax
  • Main Company Phone Number
  • Call Continuity
  • Virtual Mailbox
  • Call Recording
  • Call Monitoring
  • Conference Bridge
  • Paging Group
  • Call Group

Premium Vonage features are available for an extra charge or monthly fee, in addition to the price you pay every month for your Vonage plan. Many of these features allow businesses to get more out of their VoIP service. Some of these features are more typical of a larger business communications plan, but are now available to SMBs thanks to VoIP services and the power of cloud computing. Vonage offers a robust cloud-based service with a variety of features for reasonable pricing. Your business can save money with these plans, particularly if you are able to bring your own equipment and avoid expensive upgrades. Keep in mind, though, that if you bring your own equipment, you may need to arrange for technical support on that equipment yourself, as with any bring your own equipment service.


Access VoIP phone service with a variety of customizable features and functionality. Recommended deals on phones are available to help you save on equipment costs, but you can also bring your own equipment. 8×8 offers hardware you can purchase through a convenient plan, advanced features, per-minute and unlimited minute plans, and much more. This vendor offers a flexible VoIP service you can adapt to the needs of your business. Many individual features can be added if you need them, allowing you to pay for just the features you need without being charged for some of the features you do not expect to use. If your business is significantly bigger, there are other features you may access that could be even more useful. Extend your business phone system’s capabilities quickly and easily.

Custom integration capabilities are not available, however, so you are limited to the integrations already available for 8×8 VoIP service. The service does already integrate with many popular software apps such as salesforce, though.

Some 8×8 Features:

  • Auto-Attendant
  • Music on Hold
  • Hosted PBX
  • Voicemail
  • Call Waiting
  • Call Transfers
  • Caller ID
  • Business SMS
  • Instant Messaging
  • Extension Dialing
  • Ring Groups
  • Number Porting
  • Virtual Office Mobile for iPhone and Android
  • Directory Assistance

Many 8×8 features are available as add-ons to your plan. So, you would likely need to pay more to obtain the advanced features you need, assuming you decide to obtain them with your VoIP plan.

3. Plans and Pricing

Both offer affordable plans tailored to the needs of your business. If you need additional features, you can purchase add-ons with either service.

Vonage Business

Vonage offers business plans at $29.99 and $39.99 per month per line. You can also obtain optional features at a higher cost.


The Virtual Office package, at $19.99 per month, offers basic features. You can pay more and receive additional functionality. Virtual Office Pro, an upgraded package, is available in unlimited minutes and per-minute plans.

4. Which VoIP Service is Right for My Business?

Finding the right service for you requires careful consideration. Finding out what kind of features you need in a VoIP service, what pricing you need and whether you need added minutes, software integrations and other functionality can help you decide. Both plans offer technical support, great customer service and a variety of attractive business communications features.

If you have a small business or if you are a soloprenuer, you may need only a basic plan with one line and starter features. Larger businesses may be looking for more advanced capabilities. Both services do a decent job of offering flexibility and scaling to meet the needs of a variety of different businesses. If you need more, you can upgrade and gain access to additional features. Pricing is flexible with both VoIP services, also, making it easier to find what you need.

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